Janet Fouts

FEBRUARY 17, 2011

According to Altimeter Group’s Jeremiah Owyang , social CRM will give businesses a way to really focus on listening to what their customers want and still have time to do business. “Jeremiah Owyang’s vision of Social CRM where products that we want will find us, will be realized.

Social CRM 127

Social CRM Lithium Collaboration Small Business 127

Dave Fleet

OCTOBER 31, 2011

The author, Adam Metz , takes the reader through a straightforward, easy-to-read summary of the concept and potential for social CRM, but that’s really only part of this book. The Social Customer is divided into three sections: Section One takes the reader through an overview of the topic of social CRM.

Social CRM 260

Social CRM Review Overview Energy 260

Oktopost

JULY 22, 2021

There’s a wealth of additional information on your customers out there, voluntarily offered up on social media. Social CRM tools can solve this problem by integrating your internal customer data with the information they’re providing on social media. Social CRM: What Is It? Source: Cloudave ).

Social CRM 98

Social CRM B2B How To Patterns 98

Dave Fleet

APRIL 12, 2011

That’s why I was really interested to see a note from Shashi Bellamkonda on the Social CRM Pioneers group , pointing to some interesting research by Microsoft and Psychster on the effect of companies acknowledging issues via Twitter on the actions and perceptions of customers.

Social CRM 379

Social CRM Cost Microsoft Issues 379

Dave Fleet

JANUARY 9, 2012

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ( here’s my review ). Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy (review coming soon). Content Rules ( here’s my review ). This year, I’m shooting for 36.

Social CRM 304

Social CRM Flickr Review ROI 304

Laurel Papworth

OCTOBER 19, 2010

What is Social CRM? Social CRM mixes up business information with personal tweets, LinkedIn and Facebook status updates. You can investigate it here at Google Apps Rainmaker social CRM store. Rainmaker: Social CRM for Google Apps. Social Currency: What am I worth? (8). by CloudCenter.

Social CRM 75

Social CRM Google B2B Social Networking 75

Dave Fleet

JUNE 28, 2010

then explores some core basic facets of business social media covering: The social media mindset. Developing a corporate social media approach. Current developments such as location-based tools, social CRM and VRM (vendor relationship management). Practical pointers including measurement approaches.

Review 261

Review Engagement Social CRM Social Media 261

Mindjumpers

JUNE 19, 2014

Attending the European Conference of Information Systems in Tel Aviv last week, I was happy to find that areas such as data visualization, predictive analytics, social CRM and ROI etc found their way into the conference. Social CRM & Risk Management – How to put out a firestorm? .

Research 194

Research Data Social CRM Wikipedia 194

Dave Fleet

JULY 18, 2011

People who are pressed for time and just want to get the answer with no frills may prefer quick step-by-step how-tos, for example, while others look for more social interaction and conversation. If you can, take the time (and/or money) to do the research to identify those needs.

Tips 353

Tips Social CRM Knowledge Base Reputation 353

SocMed Sean

DECEMBER 9, 2011

5) Social CRM – CRM is social…we don’t need to add “social” to the front of every term to make it sound cool and new. I wrote a full article on why the phrase social CRM is just stupid. The tool can do 70% of the work, the analyst needs to do the other 30%.

Social Media 255

Social Media Social CRM Creative Commons Sentiment 255

Direct Marketing Observations

MARCH 12, 2010

6) Jeremiah Owyang, from the Altimeter Group put out a nice report on 18 Use Cases for Social CRM that’s worth a read for those of you playing in the social CRM space. It’s a good start. 7) Amplicate collects similar opinions in one place; making them more likely to be found by people and companies.

Sites 182

Sites Social CRM Social Media Proposal 182

Justin Levy

JANUARY 23, 2013

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition.

Social CRM 275

Social CRM Overview RSS Social Media Management 275

Waxing UnLyrical

MAY 7, 2014

The Complicated Problem of Social CRM. Why: Social CRM isn’t always as easy to set up as it sounds. Why: In this WUL classic, I examine whether PR pros and firms themselves are the main source of negative public perception of PR in general. 4 Ways To Fix Your Facebook Problem. Frank Strong shares his ideas.

Social CRM 200

Social CRM B2B Conference Consultant 200

Koka Sexton

JULY 2, 2012

Businesses that embrace social customer relations management generate more traffic due to enhanced communication strategies. A good social crm helps businesses improve their customer engagement and interactions. The increased traffic requires good communication systems in order to meet their demands.

Social CRM 85

Social CRM Software System Marketing 85

Mindjumpers

OCTOBER 24, 2011

Here are two studies called “ The Social Breakup ,” and “From Social Media to Social CRM ,” by ExactTarget and CoTweet and IBM Business Value, respectively highlighting customer behaviour in social media. Mind the Social (Perception) Gap. 71% of consumers say that they’re now becoming more selective.

Study 187

Study Social CRM CoTweet CoTweet 187

agora pulse

FEBRUARY 1, 2017

To build and maintain these relationships many businesses use social CRM tools. What is a “social CRM” and what does it do? When you say these two magic words, most of us start thinking of social CRM tools, instead of the actual process. The value of a social CRM tool.

Social CRM 60

Social CRM Avatar Groups Groups 60

Firebelly

SEPTEMBER 12, 2011

By Adam Holden-Bache By using free alert tools like Social Mention and Google Alerts (or by using the alert capabilities of your social media monitoring software) you can set up alerts in minutes and have them delivered to your email inbox or RSS reader. Here’s a list of 22 social media alerts your business should consider.

Social Media 170

Social Media Social CRM Curation Feedly 170

Ignite Social Media

SEPTEMBER 26, 2016

That’s great to have, but when a brand is looking to connect with their customers on a social level, those things aren’t always helpful. In order to connect with customers further, organizations look to Social CRM.

Social CRM 60

Social CRM Tools API Notification 60

Social Email Marketing

JULY 28, 2010

(..)

Social CRM 86

Social CRM 86

Mindjumpers

OCTOBER 27, 2010

Best Social CRM. Among the finalist we find social media work done for large brands like IKEA, Coca Cola and Toyota. Best Use of mobile. Best Relationship With Bloggers. Best Conversation with Customers. Best Use of Alternative Tool(s). Best Use of Media Press Room. Best Writing. Best Art Direction. Best Student Work.

Social Media 193

Social Media SMS Social CRM Technorati 193

Firebelly

NOVEMBER 21, 2011

By Jay Baer Too often, we try to wield these case studies as a crude evidentiary weapon, trying to persuade ourselves or our superiors that our belief system around social media, social business, social CRM and all that jazz is in fact correct. But in almost every case, you’re bringing a knife to a gunfight.

Social Media 168

Social Media Case Study Social CRM Study 168

Mindjumpers

AUGUST 31, 2010

Anyone out there with experience on this or other social CRM kinda tools like Jitterjam? Dan Co-Founder Joakim Ditlev says: September 3, 2010 at 7:56 am Thanks for sharing this. It looks really cool – especially the part about discovering influencers. Leave a Reply Click here to cancel reply.

Tools 210

Tools Marketing Nielsen Social CRM 210

agora pulse

OCTOBER 26, 2020

In addition, Agorapulse has great social listening options that help social media managers stay on top of key conversations. Social CRM. Agorapulse has a powerful social CRM , making it one of the best social media management apps for building relationships. Social CRM. Social CRM.

Social Media Management 138

Social Media Management Social Media Tools Social CRM 138

Mindjumpers

APRIL 28, 2011

Best Social CRM. Best Marketing Within Social Games. Best Social Media Marketing Theory. Best Relationship With Blogs. Best Crisis Management. Best Reputation Management. Best Engagement With Customers. Best Use of Alternative Tools. Best Media Press Room. Best Branded Viral Video. Best Student Work. Best Student Brief.

SMS 170

SMS Social CRM Reputation Campaign 170

Mindjumpers

MAY 6, 2011

Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK). Best Marketing Within Social Games (Nominees): Grape (Russia). Best Crisis Management: Weber Shandwick (US). Best Reputation Management: Prime (Sweden). Best Engagement with Customers: OMD (US).

Social Media 188

Social Media Social CRM Project Film 188

agora pulse

JUNE 22, 2020

But why stop with a social media inbox? You can do even more with a dashboard that has a built-in customer relationship management (CRM) tool. A social CRM helps you organize and keep track of followers, right in your dashboard. With a social CRM, your team can: Build relationships. Social listening.

Features 147

Features Social Media Social CRM Social Media Management 147

Direct Marketing Observations

DECEMBER 3, 2010

22) In March of 2010, Altimeter came out with a great report that I have referred to more than once, The 18 Use Cases of Social CRM, The New Rules of Relationship Management. 21) Regretsy was one of my favorite sites of 2010-where DIY meets WTF. 23) One of my favorite tools of 2010 came from Flowtown.

Sites 235

Sites Social Media Tools Storify 235

Convince & Convert

APRIL 13, 2013

Jay is the founder of [link] and host of the Social Pros podcast. How Social Media and Smartphones Breed a Petri Dish of Negativity is a post from: Convince and Convert: Social Media Strategy and Content Marketing Strategy.

Social Media 144

Social Media Airlines Social CRM Avatar 144

Akamai Marketing

DECEMBER 22, 2011

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. What should businesses plan for in 2012 and what should they be looking for?

Social Media 217

Social Media Trends Smart Phone ROI 217

Webbiquity SMM

JANUARY 2, 2013

Social CRM is still confusing. Only 16% of companies say they currently have a social CRM system in place. 21% plan to implement such a system in the coming year, but another 17% “don’t know what a social CRM system is and why businesses need it.” iMedia Connection ).

Social Media 260

Social Media B2B Marketing SEO 260

Sprout Social

SEPTEMBER 26, 2024

Sprout Social Sprout Social’s Facebook management tools help you stay on top of everything. Our social CRM provides conversation history and customer details, to personalize responses. The Smart Inbox pulls comments, reviews‌ and Messenger conversations into a central dashboard to review and respond to them in one place.

Facebook 100

Facebook Sentiment Marketing Analysis 100

Jeff Esposito

FEBRUARY 27, 2013

Last week a good friend posed a question in a social group about a company not getting back to her after tweeting to them about a duplicate charge. While I felt her pain, I went on a rant of my own about social CRM and the expectations that we have.

Social CRM 42

Social CRM Klout Case Study Social Media 42

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

Social Media 121

Social Media Social CRM Strategy Consultant 121

Convince & Convert

JULY 12, 2011

Organizations need to be smart and think long term before investing in technology applications that facilitate internal collaboration (Jive, Lithium, Yammer), social listening (Radian6, Meltwater), measurement (Rowfeeder, Argyle), social relationship management (Sprinklr, Syncapse Platform) and social CRM (Nimble, JitterJam, Pivotal).

Jive 143

Jive Lithium Social CRM Yammer 143

The Realtime Report

DECEMBER 10, 2012

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply.

Brands 193

Brands Twitter Study Social CRM 193

Social Media Network Marketing

OCTOBER 15, 2010

Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. Opinionated social networking users become a virtual focus group, praising or complaining about a company's offerings, and coming up with suggestions for improvements or new products or brands.

Social Media 101

Social Media Social CRM Repository Wiki 101

Firebelly

NOVEMBER 15, 2012

Of course, this didn’t work on an audience of people who do social media for a living (ice to eskimos, people), especially from a company that sells social CRM software. . Happy Endings & Lessons Learned. Oracle and Candlewood learned some valuable lessons in the last couple days.

Social Media 241

Social Media Hotels Retail Airlines 241