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LinkedIn Outlines Renewed Focus on Industry-Specific Content and Knowledge Sharing

Social Media Today

LinkedIn's looking to partner with niche publishers to build its shared knowledge base.

LinkedIn 146
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LinkedIn Outlines Renewed Focus on Industry-Specific Content and Knowledge Sharing

Social Media Today

LinkedIn's looking to partner with niche publishers to build its shared knowledge base.

LinkedIn 142
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Jira Service Management vs Zendesk: Which Software Do You Need?

The Realtime Report

Knowledge Base in Jira and Zendesk Navigating the backend of Jira Service Management’s knowledge base can be quite a challenge. Zendesk excels in managing knowledge bases. While this flexibility is an advantage, it’s important to note that the platform lacks pre-built automation templates.

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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? Is constructing knowledge based on analysis a work. skip to main | skip to sidebar. Connecting 2 the World. Connecting ideas, cultures, and disciplines. Monday, July 14, 2008. Subscribe to this blog. Blog Archive. ▼ 2008. (50). ▼ July. (7).

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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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Top 10 customer service software tools

Sprout Social

The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. The platform supports a variety of knowledge base and portal features to help customers get answers around the clock. Do you already have a comprehensive knowledge base?

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

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