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What is digital customer service?: A complete guide

Sprout Social

However, relying too much on bots and knowledge bases can lead to negative or frustrating experiences for customers. This approach reduces one-on-one interactions with reps while also serving to build out your knowledge base over time with help from your own audience. This means the best of both worlds for customers.

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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? Is constructing knowledge based on analysis a work. skip to main | skip to sidebar. Connecting 2 the World. Connecting ideas, cultures, and disciplines. Monday, July 14, 2008. Subscribe to this blog. Blog Archive. ▼ 2008. (50). ▼ July. (7).

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

ROI 269
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How I Got My Job As Director Of Social Media – Step 1: Build Experience Then Blog, Tweet, Collaborate!

SocMed Sean

I spent the first 10 years of my career building organizational intranets that focused on helping employees share their job knowledge with each other. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them.

Tips 353
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Monday Roundup: Blogging for Veterans

Waxing UnLyrical

Quick tip: build a multi-media knowledge base. You should check out what she’s doing with Social Strata, especially if you are looking to build and manage an online community, but I just loved this post about building a knowledge base. This is yet another great post for Cision.

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LinkedIn Outlines Renewed Focus on Industry-Specific Content and Knowledge Sharing

Social Media Today

LinkedIn's looking to partner with niche publishers to build its shared knowledge base.

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