Jira Service Management vs Zendesk: Which Software Do You Need?
The Realtime Report
NOVEMBER 2, 2023
Knowledge Base in Jira and Zendesk Navigating the backend of Jira Service Management’s knowledge base can be quite a challenge. Zendesk excels in managing knowledge bases. While this flexibility is an advantage, it’s important to note that the platform lacks pre-built automation templates.
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