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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

ROI 269

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Trending Sources

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Boost Your Video Marketing Strategy with the New YouTube Integration


While every social network tries to encourage the adoption of native video formats, YouTube is still the biggest video-sharing platform in the world. You also have access to your YouTube channel subscriber base growth displayed as Followers in the Analytics.

YouTube 115
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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity SMM

I think and talk and work a lot on the “big four” of the social networking world: Facebook, LinkedIn, Twitter, and YouTube. In your view, what social networks beyond those big four should B2B marketers be paying attention to, if any? Obviously, there are a lot of other platforms out there.

B2B 302
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Survey: 60% of Physicians Believe Social Media “Improves the Care They Deliver”

The Realtime Report

“The social media world is such an intense, immediately responsive place that you can have tremendous amounts of traffic pointing out the good and bad about an article itself technically, about the concepts that were put forward, and about potential flaws that were in a paper,” he told American Medical News. The conclusion?

Survey 192
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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

Create two or more captions along with a photo and link for them to share, and publish it in an accessible area such as an email, internal knowledge base, or through the corporate intranet. Social Media Freedom. Recognizing the business value of social media, most companies have discarded such bans. Content to share.

LinkedIn 165
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Improve Organizational Efficiency via Social Media-Part I


As mentioned, Hoist is a browser-based working platform build on the idea of social networks. From an organizational perspective, the platform makes it possible to manage diverse flows of information and process and secure these into knowledge, available to all employees at any time.