Instagram's Testing a new FAQ Option for Direct Interactions with Business Accounts
Social Media Today
NOVEMBER 24, 2020
Instagram is testing a new FAQ option for business accounts to help brands provide quick responses to common customer queries.
FAQ Related Topics 
Content Moderation in 2023: Tips, Tools, and FAQs
Hootsuite
FEBRUARY 6, 2023
Content moderation FAQs What does a content moderator do? Free 30-Day Trial The post Content Moderation in 2023: Tips, Tools, and FAQs appeared first on Social Media Marketing & Management Dashboard. It’s designed to filter out inappropriate content including abusive language, hate speech, spam, trolling, and bots.
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Social listening FAQ: 19 social media monitoring questions, answered
Awario
JUNE 29, 2020
We wanted to gather the most frequently asked questions about social listening and answer them. What I ended up with is the list of questions varying from the most obvious to quite specific (but still popular).
FAQ 120
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iOS 14 Resources for Facebook Advertisers
Jon Loomer
MARCH 25, 2021
I am overflowing with resources, but let’s break them down… iOS 14 FAQ. I’ve updated the FAQ to reflect many of those questions. VIEW THE iOS 14 FAQ HERE]. Since the end of 2020, I’ve been hyper-focused on this topic, determined to understand it so that I can help prepare you for it, too.
Advertising 216
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Opting-Out Of Facebook Sponsored Stories May Be On The Way
SocMed Sean
JUNE 23, 2012
In face, Facebook’s FAQs clearly indicate that opting out wasn’t an option. Basically, Facebook was monetizing your activities in a way that they felt was meaningful to your friends and, without cancelling your Facebook account, there was nothing you could do about it.
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Get Expert Answers to These Facebook Advertising FAQs
agora pulse
APRIL 22, 2020
Facebook ads can be a powerful part of your social media strategy—when you use them correctly. But until you’re consistently seeing a clear ROI on your ads, how do you know if you’re doing Facebook advertising right? In our most recent episode of Social Pulse Weekly, I was joined by Amanda Robinson, also known as “The Digital Gal.”
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Don’t Be Scared, Be Prepared: How to Manage a Social Media Crisis
Convince & Convert
NOVEMBER 4, 2018
Create a Crisis FAQ Page. Update all bio links to point to the crisis FAQ. This Crisis FAQ should include: Acknowledgment of the crisis. Once the information is collected and a central FAQ hub is designated, it’s time to roll up the sleeves and let people know you’re in for the long haul. How the company found out.
Social Media 167
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How Do I Contact Instagram Support When I Need Help?
SocMed Sean
OCTOBER 21, 2018
But What If My Issue Is Not Covered In The Instagram FAQs? If you need help, try all the FAQs on their support site, then try some of the recommendations above. To combat this, they do their best to provide helpful responses to “ frequently asked questions ” so that Instagram users can help themselves solve problems.
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The 12 Top Benefits of Chatbots in 2023
Hootsuite
FEBRUARY 14, 2023
Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.
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Facebook Ads Restriction Period for Politics and Social Issues in the US
Jon Loomer
OCTOBER 9, 2022
Elections FAQ. If you have questions related to the process of running political and social issues ads, check the following resources: Ad Restrictions Best Practices. Elections Hub. The restriction period makes sense. Facebook doesn’t want to accidentally allow ads that violate rules, potentially impacting elections.
Issues 184
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COVID-19 Social Media Re-Opening Checklist
Ignite Social Media
MAY 14, 2020
Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page. (store hours, phone numbers to call, precautions being taken) Pin a social post to the top of your page that directs users to this page.
Social Media 134
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The Impact of AI on Social Media Marketing
Webbiquity SMM
AUGUST 26, 2024
Frequently Asked Questions (FAQs) How can AI help with influencer marketing? Brands must be upfront about how they use AI and data, ensuring users are aware and comfortable with the process. Moreover, there needs to be a focus on using AI responsibly—prioritizing user well-being over short-term gains.
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Facebook Pages Redesign; What Brands Should Expect
Ignite Social Media
FEBRUARY 3, 2021
As the new Pages slowly roll out over the coming months, we advise you to review Facebook’s FAQs on the redesign as well as take the following steps: Monitor your page layout for any major changes, updating items as needed. How to Prepare Your Page for the Rollout.
Brands 190
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14 Fun Instagram Question Sticker Ideas for Marketers
Hootsuite
OCTOBER 31, 2022
You can publicly share sticker replies as new Stories, which is perfect for Q&As or FAQs. Save responses to a FAQ highlight. Save time answering DMs and give your customers access to the info they need 24/7 by creating a FAQ highlight. Responses are stored together in the Story insights tab, instead of with your regular DMs.
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3 Steps to Creating a Winning Instagram Marketing Strategy
Convince & Convert
JULY 14, 2021
Here’s a quick FAQ to help you create consistent presence on Instagram: How often should I publish content on Instagram? Consistency is key in any digital marketing strategy, especially when it comes to social media. You need to gradually build trust and a community of people who look forward to your updates.
Instagram 216
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A guide to B2B content marketing in 2021
Sprout Social
APRIL 8, 2021
FAQs & tutorials. FAQs and tutorials are used in the retention stage, helping the customer through setup and beyond. This is one of a few ways—besides FAQs and webinars—it guides users through the setup. How to use FAQs and tutorials on social media. Turn quotes into graphics and share them.
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10 Steps to Build Your Social Customer Care Strategy
Social Media Strategies Summit
SEPTEMBER 22, 2023
Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).
Strategy 130
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A Short Reference of Facebook One-Sheeter Guides
Jon Loomer
MAY 28, 2019
GDPR Developer FAQs : This is a basic overview with some common questions from developers related to GDPR. Facebook recently posted a blog entry on their Facebook Business News page , called: “ Tips to Keep Your Facebook Account and Business Page Secure “ 2) GDPR. That’s it… for now!
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5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
Hootsuite
MAY 20, 2021
Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. If your brand is the latter group, there are five main benefits of social messaging that will help encourage you and your internal stakeholders to take the leap.
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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
Convince & Convert
NOVEMBER 4, 2021
On Instagram, set up an FAQ Highlight that answers all frequently asked questions, so people don’t have to leave the app when looking for an answer. . Each social channel has a set of tools that can help you provide information and organize your response. . Program automatic/quick replies for frequently asked questions.
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Grow Your Business Using Business Listing Management
Social Media Marketing
SEPTEMBER 15, 2021
FAQ How do I find a business listing site? You can simply reach out to us through our website. We are one of the best free business listing sites in the USA like FindersPage. So, what are you waiting for? Connect with us to get your business listed online.
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How to Handle a Natural Disaster on Social Media
Ignite Social Media
OCTOBER 3, 2018
Be sure you have the following ready to go before you address your community: FAQs on comments you might receive when addressing your community on the channels. Promotional posts of any kind should never be posted to social media during these times. We recommend pausing all paid media ads as well.
Social Media 137
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4 Best Practices to Apply to Your Social Media Customer Care Plan
Ignite Social Media
AUGUST 24, 2020
These tools can also house documents, like FAQs and contact information, in one place for easy access. For internal communication, tools like Slack and Microsoft Teams are commonly used for quick dialog between important contacts for quick responses.
Social Media 173
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Instagram Marketing for B2B Companies: Eight Best Examples to Follow
Webbiquity SMM
FEBRUARY 16, 2021
Not only does the company monitor its Instagram profile to reply to comments and direct messages, but it also has a FAQ Highlight album where people can find answers to their questions without waiting for a customer support representative. FedEx is a great example of an enterprise using this strategy.
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Enforcement of iOS 14 Changes for Facebook Advertisers Begins
Jon Loomer
MAY 12, 2021
iOS 14 FAQ. I know this is overwhelming. I’ve created a number of resources that can help you: 1. iOS 14 Resources Page. This is a collection of all ways that I can help on this topic in one place. I created a list of frequently asked questions and answers related to this topic. Power Hitters Club – Elite Membership.
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Decoding Instagram Influencer Marketing: Your Go-To FAQ Resource
Sociallyin Insider Blog
JANUARY 26, 2024
Instagram influencer marketing has revolutionized the way brands interact with their audience. This innovative promotional strategy harnesses Instagram influencers who have a large following.
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Top Instagram Hacks and When to Use Them
Social Media Strategies Summit
MARCH 16, 2023
Next time you reply to a message, you’ll see the option to add a saved response, which will automatically paste into the conversation: Pro tip: As well as creating answers to FAQs, write a generic hold message like: “Thanks for reaching out! We’re looking into this for you now and will respond soon.”
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Content for the Customer Journey – Phase IV: Post-Purchase
Ignite Social Media
APRIL 19, 2019
Look at the FAQs on your website and see what could be turned into social posts. What problems will it solve? Are there #ProTips or hacks for using it? This kind of content can be invaluable to someone who’s just purchased something for the first time. Comments in your community are a gold mine for content creation.
Content 135
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Customer service tiers: What they are and how to create them
Sprout Social
FEBRUARY 8, 2024
Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Why do organizations use tiered support? Customer support tiers bring much-needed order to your case management strategy.
How To 124
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Testing: AI-Powered ChatBot Trained on Website Content
Jon Loomer
MAY 31, 2023
This process also provided motivation to update my Ads FAQ and Glossary (or at least start) since those sections were getting outdated. Jon’s Advertising Philosophies Where You Can Find Jon In addition to the main “Philosophies” post, I created eight individual posts to expand on those philosophies.
Training 183
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The 15 Best Shopify Apps to Help Grow Your Ecommerce Store
Hootsuite
OCTOBER 18, 2022
Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Best Shopify apps FAQ. That’s where Heyday comes in.
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A very easy guide to the new Hootsuite Salesforce integration
Hootsuite
SEPTEMBER 17, 2024
Automated answers to FAQ. If the issue doesn’t fall into the FAQ category or otherwise requires a more nuanced approach, it offers to transfer the conversation to a human agent. With everything routed directly to Salesforce, cases are created automatically based on DMs.
HootSuite 101
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12 Blog Topic Ideas for Businesses
Writtent Blog
NOVEMBER 17, 2023
FAQs You probably field lots of questions and misunderstandings in emails and phone calls. Make these situations work for you by creating FAQ posts and pointing your customers to them when they have questions or concerns. As your company grows, FAQ posts will be valuable to new customer service personnel as well as your customers.
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10 Great Social Commerce Examples to Get Inspired
Social Media Strategies Summit
MARCH 25, 2021
However, there’s a problem – unlike on an e-commerce site, with social commerce, you can’t simply direct them to a dedicated FAQ landing page. Much the same as with your website, you still need to provide would-be customers with all the key details they need to inform their purchase decision.
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How to Automate DMs on Social Media
Hootsuite
MARCH 2, 2023
Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?
Social Media 136
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10 Ways an AI Customer Service Chatbot Can Help Your Business
Hootsuite
FEBRUARY 9, 2023
Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits. With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. Offering customers instant service in their preferred language is one easy win. Source: Heyday 2.
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Start Monetizing Your Social Media Right Now
agora pulse
OCTOBER 29, 2019
We’re used to seeing FAQs on websites, but FAQ content works well on social too. You can view and download reports for your clients at the click of a button. Sign up for a free trial now , we know you’ll love it.” ” (Then don’t forget to add the image.).
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What is Conversational Commerce and Why Does it Matter for Brands?
Hootsuite
OCTOBER 27, 2022
Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. Answer FAQs in other languages without hiring a whole new team. Do: Set up automations for FAQs to provide immediate responses to customers. These responses become more accurate and effective over time. Source: Heyday.
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How to Use Retail Bots for Sales and Customer Service
Hootsuite
APRIL 11, 2022
Retail bots can handle simple requests, like order tracking, FAQ answers, or product recommendations (a.k.a. Automating your FAQ with a shopping bot is a smart move for growing ecommerce brands needing to scale quickly — and in this case, literally overnight. they can be your a personal shopping assistant for your online client).
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The Google + Reddit Partnership: What Does This Mean for Your Content Strategy
Convince & Convert
DECEMBER 8, 2024
Create a detailed FAQ page to address all those problems and questions. Once you have everything done, comment on negative feedback with links to your official FAQs. Whether its poor customer service or product deficiencies, make sure youll get that fixed; Use Reddit complaints for on-site content inspiration.
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3 Vital Pieces of Tech for Every Modern Business
The Realtime Report
MARCH 28, 2024
Typically, they achieve this by directing the customer to pre-made FAQ pages or other helpful information. Chatbots Finally, chatbots have helped to revolutionize customer service for millions of businesses. They can be deployed online to answer common customer questions and queries.
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14 Customer Service Metrics to Track and What They Mean
Hootsuite
JULY 15, 2021
Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. Learn how to spot pain points, provide support where is needed, and keep customers and support teams more than satisfied. What are customer service metrics?
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GreenGeeks Review: The Ultimate Review In 2021
BeingOptimist
AUGUST 1, 2021
Pros and Cons of the web host FAQs related to this web hosting. FAQs related to GreenGeeks. This review will aim to discuss as much information as possible about GreenGeeks by covering some key areas. An Overview about GreenGeeks. GreenGeeks is a popular US-based hosting platform whose inception dates back to the year 2008.
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