Instagram's Testing a new FAQ Option for Direct Interactions with Business Accounts
Social Media Today
NOVEMBER 24, 2020
Instagram is testing a new FAQ option for business accounts to help brands provide quick responses to common customer queries.
FAQ Related Topics 
FAQ Chatbot: The Best Way to Save Time on Customer Service
Hootsuite
JUNE 16, 2022
You can save yourself the headache by automating your customer service with FAQ chatbots. This article will walk you through the what, how, and why of FAQ chatbots. What is an FAQ chatbot? FAQ chatbots are bots designed to answer common questions people have about a product or service. Why use FAQ chatbots?
FAQ 
94
94 Join 5,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Instagram FAQ: Everything You’ve Ever Wanted To Know
Later
APRIL 9, 2021
Sign up and start creating your perfect Instagram aesthetic today: The post Instagram FAQ: Everything You’ve Ever Wanted To Know appeared first on Later Blog. Find more information on adding music to your Instagram Stories here. Plan and preview your Instagram feed in advance with Later for free!
FAQ 75
75 
Decoding Instagram Influencer Marketing: Your Go-To FAQ Resource
Sociallyin Insider Blog
JANUARY 26, 2024
Instagram influencer marketing has revolutionized the way brands interact with their audience. This innovative promotional strategy harnesses Instagram influencers who have a large following.
FAQ 52
52 
Social listening FAQ: 19 social media monitoring questions, answered
Awario
JUNE 29, 2020
We wanted to gather the most frequently asked questions about social listening and answer them. What I ended up with is the list of questions varying from the most obvious to quite specific (but still popular).
FAQ 120
120 
Using a Social FAQ to Kick Start Content Marketing
Convince & Convert
FEBRUARY 23, 2011
Build a Social FAQ. The best way to remove subjective bias and get started with content marketing is to create a social FAQ. In addition to being an exceptionally well run operation, Holiday World (and the attached Splashing Safari water park) are masters of the social FAQ. I love the deprecating annotations on the video).
FAQ 142
142 
Want More Clients? Here's How to Grow Your Income With FAQ Videos
Forbes Social Media
JANUARY 9, 2019
Generate more leads, earn more clients and increase your SEO value with this formula for the perfect FAQ video strategy. If you're looking to increase traffic to your website by up to 96%, look no further then. what you already know.
FAQ 52
52 
4 Steps to Drive Sales with a Social FAQ | Blogging and Content.
Convince & Convert
MAY 11, 2010
Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.
FAQ 135
135 
Can videos humanize your FAQ section?
Jeff Esposito
MAY 1, 2013
That’s what John Kimmich, owner of The Alchemist Brewery did: What I like about the video is that it addresses all of the FAQs that his customers have and also visualizes why he answered the way he did. Can video help your FAQs out? Social Business social media FAQ Heady Topper John Kimmich The Alchemist Brewery'
FAQ 47
47 
10 Steps to Build Your Social Customer Care Strategy
Social Media Strategies Summit
SEPTEMBER 22, 2023
Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).
Strategy 130
130 
Everything You Need to Know About Ecommerce Chatbots in 2022
Hootsuite
SEPTEMBER 30, 2022
This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. Hootsuite’s Heydey , automates customer FAQs, order tracking questions, and general customer support. It answers FAQs, and queries about customer orders.
FAQ 127
127 
The 12 Top Benefits of Chatbots in 2023
Hootsuite
FEBRUARY 14, 2023
Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.
FAQ 142
142 
The Impact of AI on Social Media Marketing
Webbiquity SMM
AUGUST 26, 2024
Frequently Asked Questions (FAQs) How can AI help with influencer marketing? Brands must be upfront about how they use AI and data, ensuring users are aware and comfortable with the process. Moreover, there needs to be a focus on using AI responsibly—prioritizing user well-being over short-term gains.
Social Media 185
185 
Digital Advertising Simplified: Answers to Your Queries
Sociallyin Insider Blog
JANUARY 5, 2024
By exploring these frequently asked questions (FAQs) about digital advertising, businesses can better understand the digital landscape and leverage its full potential to drive growth & success in an increasingly competitive environment.
Advertising 52
52 
Facebook Ads Restriction Period for Politics and Social Issues in the US
Jon Loomer
OCTOBER 9, 2022
Elections FAQ. If you have questions related to the process of running political and social issues ads, check the following resources: Ad Restrictions Best Practices. Elections Hub. The restriction period makes sense. Facebook doesn’t want to accidentally allow ads that violate rules, potentially impacting elections.
Issues 192
192 
The Top 5 FAQs From The Forbes Personal Branding Webinar
Forbes Social Media
SEPTEMBER 16, 2018
The rules of personal branding have changed. Here's what you need to know so you can build a compelling brand in the digital age.
FAQ 57
57 
3 Vital Pieces of Tech for Every Modern Business
The Realtime Report
MARCH 28, 2024
Typically, they achieve this by directing the customer to pre-made FAQ pages or other helpful information. Chatbots Finally, chatbots have helped to revolutionize customer service for millions of businesses. They can be deployed online to answer common customer questions and queries.
API 103
103 
COVID-19 Social Media Re-Opening Checklist
Ignite Social Media
MAY 14, 2020
Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page. (store hours, phone numbers to call, precautions being taken) Pin a social post to the top of your page that directs users to this page.
Social Media 133
133 
ProBlogger FAQ: How Often Should I Post?
ProBlogger
APRIL 20, 2015
As I said in my previous FAQ post on how long posts should be – it depends on several factors. ProBlogger FAQ: How Often Should I Post? It doesn’t matter if you’ve just started or you’ve been posting for years – people change, algorithms change, and even your motivations for blogging change.
FAQ 20
20 
PB139: Challenge: Create Content That Answers a FAQ
ProBlogger
AUGUST 3, 2016
Challenge: Create Content That Answers a FAQ. In Today’s Episode Challenge: Create Content That Answers a FAQ. Write and publish a FAQ post. Further Resources on Creating Content That Answers a FAQ. The post PB139: Challenge: Create Content That Answers a FAQ appeared first on ProBlogger Podcast. Share the link.
FAQ 20
20 
How To Use Meta Business Suite To Optimize Your Social Media Strategy
Keyhole.co
SEPTEMBER 9, 2024
This keeps everything in one place and lets you use automated replies to FAQs. This has FAQs and troubleshooting content that will help you solve most issues. Efficiently manage messages and comments from both platforms Meta Business Suite collates all your messages from Facebook or Instagram into one inbox.
Social Media 52
52 
4 Ways Brands Can Use Instagram’s Pinned Comments
Later
AUGUST 6, 2020
Plus you can use it to answer FAQs and spotlight testimonials! The feature can be used by brands, creators, influencers, and social media managers to spotlight positive comments, combat misinformation, answer FAQs, and more. Pinned Comments Tip #3: Answer FAQ . What is the Instagram Pinned Comments Feature? The outcome?
Comments 93
93 
10 Ways an AI Customer Service Chatbot Can Help Your Business
Hootsuite
FEBRUARY 9, 2023
Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits. With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. Offering customers instant service in their preferred language is one easy win. Source: Heyday 2.
FAQ 103
103 
Customer service tiers: What they are and how to create them
Sprout Social
FEBRUARY 8, 2024
Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Why do organizations use tiered support? Customer support tiers bring much-needed order to your case management strategy.
How To 108
108 
The 15 Best Shopify Apps to Help Grow Your Ecommerce Store
Hootsuite
OCTOBER 18, 2022
Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Best Shopify apps FAQ. That’s where Heyday comes in.
FAQ 103
103 
What is Conversational Commerce and Why Does it Matter for Brands?
Hootsuite
OCTOBER 27, 2022
Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. Answer FAQs in other languages without hiring a whole new team. Do: Set up automations for FAQs to provide immediate responses to customers. These responses become more accurate and effective over time. Source: Heyday.
Conversation 102
102 
The Best Facebook Messenger Marketing Strategies for 2023
Hootsuite
JANUARY 16, 2023
Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. It automated answers to FAQs around order tracking, product questions, and other simple queries. Here are five Facebook Messenger marketing strategies you can try today.
Strategy 123
123 
Grow Your Business Using Business Listing Management
Social Media Marketing
SEPTEMBER 15, 2021
FAQ How do I find a business listing site? You can simply reach out to us through our website. We are one of the best free business listing sites in the USA like FindersPage. So, what are you waiting for? Connect with us to get your business listed online.
List 147
147 
Engage in Effective Customer Communication with Canned Responses
Oktopost
JULY 8, 2024
Conclusion Having a library of ready-to-go Canned Responses inside the Oktopost Inbox is a powerful way to save time answering FAQs, ensure consistency, and improve the overall customer experience. Provide training and resources to help them personalize responses and handle unique situations.
Engagement 130
130 
How Much Content Do You Need? Here’s a Formula
Convince & Convert
JUNE 30, 2013
The very best way to get started with content marketing and Youtility is to build the ultimate FAQ, using customer questions. Even if you have a FAQ today, I can almost guarantee it covers far less than 120 questions. The Formula For Content Marketing Success. But which questions, and how many? Use this three-component formula: 1.
FAQ 153
153 
Demystifying conversational AI and its impact on the customer experience
Sprout Social
AUGUST 29, 2023
Rule-based chatbots are extremely useful when it comes to offloading general inquiries and FAQs from customer service teams’ plates. AI can handle FAQs and easy-to-resolve tasks, which frees up time for every team member to focus on higher-level, complex issues—without leaving users waiting on hold.
Conversation 79
79 
How to Automate DMs on Social Media
Hootsuite
MARCH 2, 2023
Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?
Social Media 136
136 
5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
Hootsuite
MAY 20, 2021
Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. If your brand is the latter group, there are five main benefits of social messaging that will help encourage you and your internal stakeholders to take the leap.
Social Media 145
145 
ProBlogger FAQ: How Long Should Posts Be?
ProBlogger
APRIL 7, 2015
ProBlogger FAQ: How Long Should Posts Be? What are your thoughts? Have you seen short-form do well? Or are you more of a long-form writer? I’d love to hear in the comments. Originally at: Blog Tips at ProBlogger.
FAQ 20
20 
Facebook Pages Redesign; What Brands Should Expect
Ignite Social Media
FEBRUARY 3, 2021
As the new Pages slowly roll out over the coming months, we advise you to review Facebook’s FAQs on the redesign as well as take the following steps: Monitor your page layout for any major changes, updating items as needed. How to Prepare Your Page for the Rollout.
Brands 187
187 
26 Truths About Me and Convince and Convert
Convince & Convert
DECEMBER 30, 2012
For a long time now, I’ve been writing about the power of the “ Social FAQ.” ” It’s a simple premise, really. If you want to garner trust and overcome objections, proactively answer the questions that your customers and potential customers have about you.
FAQ 139
139 
The 12 Best Chatbot Examples for Businesses
Hootsuite
SEPTEMBER 16, 2022
This makes them ideal for answering FAQs at any time of the day or night. And it served to give their audience what they wanted: timely answers to FAQs. They needed to automate FAQs to better serve their audience. They chose Acquire Live Chat to act as an FAQ chatbot on their site. Source: Heyday. Get a Free Heyday Demo.
Examples 103
103 
Content Moderation in 2023: Tips, Tools, and FAQs
Hootsuite
FEBRUARY 6, 2023
Content moderation FAQs What does a content moderator do? Free 30-Day Trial The post Content Moderation in 2023: Tips, Tools, and FAQs appeared first on Social Media Marketing & Management Dashboard. It’s designed to filter out inappropriate content including abusive language, hate speech, spam, trolling, and bots.
FAQ 125
125 
GreenGeeks Review: The Ultimate Review In 2021
BeingOptimist
AUGUST 1, 2021
Pros and Cons of the web host FAQs related to this web hosting. FAQs related to GreenGeeks. This review will aim to discuss as much information as possible about GreenGeeks by covering some key areas. An Overview about GreenGeeks. GreenGeeks is a popular US-based hosting platform whose inception dates back to the year 2008.
Review 98
98 
‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
Convince & Convert
NOVEMBER 4, 2021
On Instagram, set up an FAQ Highlight that answers all frequently asked questions, so people don’t have to leave the app when looking for an answer. . Each social channel has a set of tools that can help you provide information and organize your response. . Program automatic/quick replies for frequently asked questions.
Communities 176
176 
Everything You Need to Know About Chatbots for Business
Hootsuite
AUGUST 2, 2022
Not only can businesses benefit from using a conversational AI tool for customer inquiries and FAQs, but they’re also now being used for customer support and social commerce on social media platforms. FAQ chatbots can improve office productivity, save on labor costs, and ultimately increase your sales. Source: SnapTravel.
FAQ 86
86 
Testing: AI-Powered ChatBot Trained on Website Content
Jon Loomer
MAY 31, 2023
This process also provided motivation to update my Ads FAQ and Glossary (or at least start) since those sections were getting outdated. Jon’s Advertising Philosophies Where You Can Find Jon In addition to the main “Philosophies” post, I created eight individual posts to expand on those philosophies.
Training 189
189 
How to Properly Disclose Sponsored Instagram Posts According to the FTC
Later
DECEMBER 10, 2019
FAQ #1: Do You Have to Disclose Gifts or Free Products? FAQ #2: Does Tagging a Brand in Your Photo Count as An Endorsement? FAQ #3: How Should You Disclose Sponsored Instagram Stories? FAQ #4: Is Instagram’s Paid Partnership Feature FTC Compliant? FAQ #1: Do You Have to Disclose Gifts or Free Products?
Instagram 80
80 
Let's personalize your content