Social Media Today

APRIL 25, 2020

Google and Apple have released a new FAQ on their coming COVID-19 tracing tool, which aims to help control future outbreaks by tracing potential infections.

Apple 218

Apple Process Google FAQ 218

Jon Loomer

MARCH 25, 2021

I am overflowing with resources, but let’s break them down… iOS 14 FAQ. I’ve updated the FAQ to reflect many of those questions. VIEW THE iOS 14 FAQ HERE]. Since the end of 2020, I’ve been hyper-focused on this topic, determined to understand it so that I can help prepare you for it, too.

Advertising 216

Advertising Resources Facebook FAQ 216

Hootsuite

OCTOBER 22, 2024

answers they can provide to common questions (FAQ), and more. FAQs about employee advocacy What is an example of employee advocacy? To address this, you need two documents: Social media content policy. A “do’s and don’ts” of what employees should share, topics to avoid (e.g., politics, etc.), Brand style guidelines.

HootSuite 111

HootSuite Guidelines How To Sentiment 111

Sprout Social

OCTOBER 7, 2024

FAQs The post How to schedule YouTube Shorts [2024 Guide] appeared first on Sprout Social. Finding a healthy balance between organization and creativity is the best way to maintain an authentic and meaningful relationship with your audience.

YouTube 120

YouTube How To Publishing Embedding 120

Convince & Convert

NOVEMBER 4, 2018

Create a Crisis FAQ Page. Update all bio links to point to the crisis FAQ. This Crisis FAQ should include: Acknowledgment of the crisis. Once the information is collected and a central FAQ hub is designated, it’s time to roll up the sleeves and let people know you’re in for the long haul. How the company found out.

Social Media 167

Social Media FAQ Airlines How To 167

SocMed Sean

OCTOBER 21, 2018

But What If My Issue Is Not Covered In The Instagram FAQs? If you need help, try all the FAQs on their support site, then try some of the recommendations above. To combat this, they do their best to provide helpful responses to “ frequently asked questions ” so that Instagram users can help themselves solve problems.

Instagram 248

Instagram FAQ LinkedIn Issues 248

Oktopost

AUGUST 1, 2024

Additionally, try incorporating schema markup for FAQ sections and local SEO strategies to improve voice search performance and remain accessible. Ensure that your website content is structured for featured snippets and quick answers, which can enhance visibility in voice search results.

B2B 118

B2B Team Social Media Management Analysis 118

Sprout Social

AUGUST 30, 2024

This includes: Instant support via chatbots and an FAQ resource Real-time support from live chat or phone Additional personalized support via email or text messages Source As noted earlier, no two customers are the same in terms of their needs and expectations.

Knowledge Base 129

Knowledge Base Forums Loyalty Issues 129

Hootsuite

SEPTEMBER 30, 2022

This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. Hootsuite’s Heydey , automates customer FAQs, order tracking questions, and general customer support. It answers FAQs, and queries about customer orders.

FAQ 142

FAQ Retail Overview Loyalty 142

Jon Loomer

OCTOBER 9, 2022

Elections FAQ. If you have questions related to the process of running political and social issues ads, check the following resources: Ad Restrictions Best Practices. Elections Hub. The restriction period makes sense. Facebook doesn’t want to accidentally allow ads that violate rules, potentially impacting elections.

Issues 199

Issues Facebook FAQ Resources 199

Buffer Social

DECEMBER 3, 2024

FAQs related to Instagram hashtags How many hashtags should you use in an Instagram post? The “From Hashtags” row will show which Instagram hashtag set gives you the most reach. Add hashtags that perform the best more often and try to replicate and improve the results you get. You can add up to 30 hashtags to an Instagram post.

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Hashtag Instagram How To Trends 116

Hootsuite

FEBRUARY 14, 2023

Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.

FAQ 145

FAQ Retail Team Buy 145

Ignite Social Media

MAY 14, 2020

Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page. (store hours, phone numbers to call, precautions being taken) Pin a social post to the top of your page that directs users to this page.

Social Media 134

Social Media FAQ Guidelines Sample 134

Buffer Social

JANUARY 23, 2025

FAQs How can I prepare for the TikTok ban? If your content leans heavily into lifestyle topics or product recommendations, RedNote could be a great option. It’s especially useful for creators looking to monetize through e-commerce. Despite the 75-day grace period granted to ByteDance, it’s wise to have a backup plan.

Remix 110

Remix YouTube LinkedIn Instagram 110

Ignite Social Media

FEBRUARY 3, 2021

As the new Pages slowly roll out over the coming months, we advise you to review Facebook’s FAQs on the redesign as well as take the following steps: Monitor your page layout for any major changes, updating items as needed. How to Prepare Your Page for the Rollout.

Brands 190

Brands Facebook Metrics FAQ 190

Sprout Social

JANUARY 26, 2021

In Business Settings, brands can add Quick Replies to save common responses to FAQs and other topics that come up most often. Save yourself some time by having a few preplanned messages for common topics and FAQs on-hand. Answer FAQs about customer orders. The Quick Reply will get automatically added to your message.

Template 143

Template Templates Instagram How To 143

Hootsuite

OCTOBER 31, 2022

You can publicly share sticker replies as new Stories, which is perfect for Q&As or FAQs. Save responses to a FAQ highlight. Save time answering DMs and give your customers access to the info they need 24/7 by creating a FAQ highlight. Responses are stored together in the Story insights tab, instead of with your regular DMs.

Questions 29

Questions Instagram FAQ Marketing 29

Convince & Convert

JULY 14, 2021

Here’s a quick FAQ to help you create consistent presence on Instagram: How often should I publish content on Instagram? Consistency is key in any digital marketing strategy, especially when it comes to social media. You need to gradually build trust and a community of people who look forward to your updates.

Instagram 216

Instagram Strategy Marketing Upcoming 216

Sprout Social

APRIL 8, 2021

FAQs & tutorials. FAQs and tutorials are used in the retention stage, helping the customer through setup and beyond. This is one of a few ways—besides FAQs and webinars—it guides users through the setup. How to use FAQs and tutorials on social media. Turn quotes into graphics and share them.

B2B 140

B2B Content Case Study Marketing 140

Social Media Strategies Summit

SEPTEMBER 22, 2023

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).

Strategy 130

Strategy FAQ Guidelines Policies 130

Jon Loomer

MAY 28, 2019

GDPR Developer FAQs : This is a basic overview with some common questions from developers related to GDPR. Facebook recently posted a blog entry on their Facebook Business News page , called: “ Tips to Keep Your Facebook Account and Business Page Secure “ 2) GDPR. That’s it… for now!

Facebook 167

Facebook Overview Resources Advertising 167

Social Media Strategies Summit

MARCH 16, 2023

Next time you reply to a message, you’ll see the option to add a saved response, which will automatically paste into the conversation: Pro tip: As well as creating answers to FAQs, write a generic hold message like: “Thanks for reaching out! We’re looking into this for you now and will respond soon.”

Instagram 246

Instagram Hashtag Research FAQ 246

Hootsuite

MAY 20, 2021

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. If your brand is the latter group, there are five main benefits of social messaging that will help encourage you and your internal stakeholders to take the leap.

Social Media 145

Social Media Strategy HootSuite FAQ 145

Webbiquity SMM

FEBRUARY 16, 2021

Not only does the company monitor its Instagram profile to reply to comments and direct messages, but it also has a FAQ Highlight album where people can find answers to their questions without waiting for a customer support representative. FedEx is a great example of an enterprise using this strategy.

B2B 297

B2B Examples Company Instagram 297

Sprout Social

DECEMBER 30, 2024

Answer FAQs from followers Create Shorts around common customer questions to educate your audience and show your brands personality. And, of course, then theres every social marketers worst fear: putting a ton of time and energy into videos that get crickets when you hit publish.

YouTube 83

YouTube Examples Brands Upcoming 83

Convince & Convert

NOVEMBER 4, 2021

On Instagram, set up an FAQ Highlight that answers all frequently asked questions, so people don’t have to leave the app when looking for an answer. . Each social channel has a set of tools that can help you provide information and organize your response. . Program automatic/quick replies for frequently asked questions.

Communities 177

Communities FAQ Training HootSuite 177

Social Media Marketing

SEPTEMBER 15, 2021

FAQ How do I find a business listing site? You can simply reach out to us through our website. We are one of the best free business listing sites in the USA like FindersPage. So, what are you waiting for? Connect with us to get your business listed online.

List 147

List Directory FAQ SEO 147

Buffer Social

APRIL 15, 2025

Saved replies and Frequently Asked Questions (FAQ). ” The only difference between a saved reply and a FAQ is your FAQs appear automatically whenever someone tries to DM you. Use Instagram DMs to connect with your followers Instagram DMs are an underrated goldmine for connecting with your audience.

Instagram 74

Instagram How To Notification Remix 74

Ignite Social Media

AUGUST 24, 2020

These tools can also house documents, like FAQs and contact information, in one place for easy access. For internal communication, tools like Slack and Microsoft Teams are commonly used for quick dialog between important contacts for quick responses.

Social Media 173

Social Media Samples Sample Guidelines 173

Hootsuite

OCTOBER 18, 2022

Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Best Shopify apps FAQ. That’s where Heyday comes in.

FAQ 126

FAQ Price Loyalty Review 126

Jon Loomer

MAY 12, 2021

iOS 14 FAQ. I know this is overwhelming. I’ve created a number of resources that can help you: 1. iOS 14 Resources Page. This is a collection of all ways that I can help on this topic in one place. I created a list of frequently asked questions and answers related to this topic. Power Hitters Club – Elite Membership.

Advertising 217

Advertising Facebook Aggregator Eventful 217

Social Media Strategies Summit

MARCH 25, 2021

However, there’s a problem – unlike on an e-commerce site, with social commerce, you can’t simply direct them to a dedicated FAQ landing page. Much the same as with your website, you still need to provide would-be customers with all the key details they need to inform their purchase decision.

Examples 246

Examples Retail Instagram Buy 246

Hootsuite

FEBRUARY 9, 2023

Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits. With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. Offering customers instant service in their preferred language is one easy win. Source: Heyday 2.

FAQ 117

FAQ Team Cost Loyalty 117

Jon Loomer

MAY 31, 2023

This process also provided motivation to update my Ads FAQ and Glossary (or at least start) since those sections were getting outdated. Jon’s Advertising Philosophies Where You Can Find Jon In addition to the main “Philosophies” post, I created eight individual posts to expand on those philosophies.

Training 190

Training Content URL FAQ 190

Hootsuite

MARCH 2, 2023

Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?

Social Media 144

Social Media How To Discount FAQ 144

Sprout Social

FEBRUARY 8, 2024

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Why do organizations use tiered support? Customer support tiers bring much-needed order to your case management strategy.

How To 137

How To FAQ Issues Software 137

Hootsuite

OCTOBER 27, 2022

Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. Answer FAQs in other languages without hiring a whole new team. Do: Set up automations for FAQs to provide immediate responses to customers. These responses become more accurate and effective over time. Source: Heyday.

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Conversation Brands FAQ Survey 113