Mindjumpers

AUGUST 31, 2010

Get to Know Your Customers Discover who your customers really are and what they’re doing and saying on social networks. Learn where your customers live on key social networks. Anyone out there with experience on this or other social CRM kinda tools like Jitterjam?

Tools 210

Tools Marketing Nielsen Social CRM 210

SocMed Sean

DECEMBER 9, 2011

5) Social CRM – CRM is social…we don’t need to add “social” to the front of every term to make it sound cool and new. I wrote a full article on why the phrase social CRM is just stupid. The tool can do 70% of the work, the analyst needs to do the other 30%.

Social Media 255

Social Media Social CRM Creative Commons Sentiment 255

Mindjumpers

OCTOBER 27, 2010

Best Social CRM. Among the finalist we find social media work done for large brands like IKEA, Coca Cola and Toyota. Toyota’s Sponsafier campaign has got 4 nominees because of it’s social media success; the campaign engaged thousands of people. Best Use of mobile. Best Relationship With Bloggers. Best Writing.

Social Media 193

Social Media SMS Social CRM Technorati 193

Webbiquity SMM

SEPTEMBER 10, 2019

The top two social networks for B2B software-as-a-service (SaaS) companies are LinkedIn and Twitter. Others are barely active, or use Twitter as a broadcast platform rather than a social network; they follow back only a minuscule portion of their followers and rarely engage in conversations. Base CRM (now Zendesk Sell).

Company 38

Company Twitter Content Marketing 38

Akamai Marketing

DECEMBER 22, 2011

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. 49% of people use their smart phones to do social networking.

Social Media 217

Social Media Trends Smart Phone ROI 217

The Realtime Report

DECEMBER 10, 2012

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply.

Brands 193

Brands Twitter Study Social CRM 193

Webbiquity SMM

MARCH 15, 2018

As a full-suite social media management tool, Agorapulse pretty much does it all: monitoring mentions and comments and responding to them, social listening, analytics and reporting, social CRM, as well as, of course, scheduling. Share the links you post on one social network on a different one, automatically.

Social Media 258

Social Media Tools Software Curation 258

Social Media Network Marketing

OCTOBER 15, 2010

As a result, those companies that use the strongest social CRM integrations should increase revenue; expand market share; improve their corporate image and, maybe, even fine-tune product development to offer items with the most wished-for features or capabilities. Your turn: What is your take?

Social Media 101

Social Media Social CRM Repository Wiki 101

Webbiquity SMM

DECEMBER 4, 2012

How can marketers make more productive use of their time on social networking sites? How can you make sure your company’s social media policy doesn’t run afoul of employment law? How your brand is abusing social networks by iMedia Connection. ** 5 STARS.

Social Media 231

Social Media Resources Tips Policies 231

Twist Image

FEBRUARY 18, 2012

There's a growing lesson for big brands in Social Media. Unless you own the platform (like a Blog, Podcast or your own, personal, online social network), ensure that everything else is a channel for you to connect and not the entire platform. online social network. social crm. social media.

Social Media 108

Social Media Yahoo Social CRM Data 108

Techipedia: Tamar Weinberg

JANUARY 26, 2011

Of course, shared links on social networks also drive traffic. Highly relevant and interesting links shared on social sites can help bring a lot of people interested in your services and products directly to you. Social media is about real engagement and truly connecting with people. This is where we’re going.

Findability 201

Findability Domain Name Policies Social CRM 201

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

Social Media 123

Social Media Social CRM Strategy Consultant 123

Convince & Convert

SEPTEMBER 11, 2011

The most recent example was from B2B social media thinker Paul Gillin who wrote a post unveiling the flaws in Klout’s ranking scheme. It’s one piece of information that needs to be combined with (ideally) several others to do social CRM well.

Klout 159

Klout Nielsen Influencer Social CRM 159

Laurel Papworth

JUNE 17, 2012

Klout is the social media measurement tool that measures influence – how many followers, how much interaction and the style of interaction that a person has in their personal or business social network. Social Media Monitoring stations such as Radian 6. Klout API is brought into the dashboard to measure influence.

Klout 101

Klout API Influencer Social CRM 101

Sprout Social

JANUARY 3, 2017

January 4, 2017: Maintaining a Social Media CRM. Sprout Product Focus: Social CRM. Organizing and keeping track of community members across social networks can be incredibly overwhelming. This week’s #SproutChat will focus on Sprout Social’s CRM features. New Year, new trends!

Upcoming 89

Upcoming Social CRM Tourism Travel 89

Convince & Convert

SEPTEMBER 22, 2010

And, you need to start unifying your content strategy across all channels.

Social Media 135

Social Media Strategy Social CRM Consultant 135

Proactive Report

DECEMBER 27, 2010

For three years or so savvy companies and organizations have been experimenting with how to become a social brand. They’ve experimented with social media campaigns and activities, mostly in the marketing and PR arena. Some have been dragged into social CRM by their customers.

Yammer 105

Yammer Trends Training Wiki 105

Janet Fouts

JANUARY 28, 2018

Agorapulse is an all-one social media management tool that’s recently introduced some new and improved scheduling features; one of them is the introduction of content categories to the queue and the other, bulk uploading for scheduling updates or adding them to a queue. Social inbox for monitoring your mentions and engaging.

Social Media 217

Social Media Tools Marketing Collaboration 217

Convince & Convert

FEBRUARY 15, 2010

Social network connectivity is becoming the post-modern email newsletter. I certainly do not support the Draconian position that somehow social networks threaten email’s existence as a marketing channel. Twitter knows that you are @somecustomer, and what you Tweet about, and maybe your geography.

Social Media 114

Social Media Strategy Social CRM Newsletter 114

Proactive Report

MAY 1, 2010

Three Use Cases for Social CRM. Alhtough this article is titled “for social CRM&# , the ideas apply equally to PR. Twitter: More a News Medium Than Social Network. Their mathematical analysis shows how people share information differently on Twitter than they do on other networking sites.

Social Media 74

Social Media Social CRM Social Networking Analysis 74

Laurel Papworth

MAY 23, 2010

This session will demonstrate how to build an Analytics solution with SharePoint 2010, Microsoft Dynamics CRM and Microsoft BI to offer a unique platform that delivers: - Improved decision making with the enhanced insight from powerful analytic tools. - Event: Australian Institute of Company Directors AICD social media (5).

Sharepoint 63

Sharepoint Conference Social CRM Microsoft 63

Twist Image

MAY 15, 2011

online social network. social crm. social media 101. social media marketing. bite size edits. blue sky factory. business book. cast of dads. cc chapman. chris brogan. christopher s penn. customer relationship management. digital dads. digital marketing. don peppers. extreme trust. facebook group. podcasting.

Social CRM 85

Social CRM Marketing Groups Groups 85

Koka Sexton

JANUARY 14, 2013

As a geek, I welcomed the idea that I could find a way to blend tech into my sales efforts and the first and easiest way was to leverage social media. Social networks open up an entirely new game for you to play and it’s a very profitable one. Another article asks Should your business invest in social CRM tools ?

Social CRM 92

Social CRM B2B LinkedIn Class 92

Techipedia: Tamar Weinberg

APRIL 15, 2015

If you don’t know what Rapportive is, I’ll tell you here: Rapportive was (past tense) an excellent plugin that worked with Gmail and Chrome or Firefox to learn all social media associations with an email address. It was an internal social CRM of sorts. A URL to share the briefing with other people. I think so too.

Data 100

Data Tools Bookmarklet Social CRM 100

Sprout Social

MAY 7, 2025

Heres a list of the main features you can access by using Sprout to support your WhatsApp marketing: Unify channels and respond to WhatsApp messages in the same inbox as your other social networks. Gather more visibility into each conversation across social, CRM and helpdesk tools.

Software 68

Software Marketing Travel Campaign 68

Convince & Convert

MARCH 22, 2010

[link] [link] Jay Baer You're invited to the Socialpalooza [link] (best social media education opportunity around) [link] Patrick O’Keefe RT @jaybaer: You're invited to the Socialpalooza [link] (best social media education opportunity around) [link] Social Network (RSS) Patrick O'Keefe: RT @jaybaer: You're invited to the Socialpalooza (..)

Price 111

Price Social CRM Social Media Consultant 111

Convince & Convert

SEPTEMBER 7, 2010

More from Convince and Convert Is Twitter for Business Even Worth the Trouble Why Social CRM Needs to Be Less About the Social and More About the Customers The 3 Amigos: Email, Blogging, Social Sharing Convince and Convert Recommends From Twitter to Blog – #FollowFriday Vol. If he’ll be near you, check it out.

Review 115

Review Social Media Social CRM Consultant 115

Webbiquity SMM

AUGUST 16, 2010

For those who know little if anything about social media (there are more such people than you may realize; some in rather lofty positions at that), John McTigue offers an excellent primer covering the most popular tools, sites and strategies. 30 Tips: The Productivity Guide of Social Media by WebStudio 13.

Social Media 210

Social Media Tools Strategy Tips 210

Convince & Convert

JUNE 17, 2010

link] EllisTweet Given the volume of yammering about how to measure social networking success, I must say that this post, Jay, stands out. So at the end of the day, it's projects or people I can point to, as evidence that it's worked, no so much a number figure, however you want to dice it.

Twitter 125

Twitter Metrics Social CRM Consultant 125

Razor Social

JUNE 1, 2017

Unlike other social networks, LinkedIn doesn’t support a lot of third party tools but there are still ways to speed up some of your key activities, such as finding the right leads, gathering customer data, building connections, and kickstarting your sales process. The opportunities are there, you just need the right way to find them.

LinkedIn 111

LinkedIn Tools Social CRM Widget 111

Visually SM

JULY 27, 2020

Like many of the other social media tools on this list, Sprout Social allows you to schedule updates to your social media accounts. However, there are a couple of unique features that set Sprout Social apart.

Social Media Management 246

Social Media Management Social Media Tools Domain Name 246

Convince & Convert

FEBRUARY 9, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Is Twitter for Business Even Worth the Trouble?

Social Media 119

Social Media Strategy Survey Social CRM 119

Convince & Convert

AUGUST 26, 2010

It’s not the most full-featured solution available, but for the do it yourself data hounds, it’s a very nice addition to the social listening landscape.

Social Media 119

Social Media Strategy Analysis Reputation 119

Social Media Network Marketing

MAY 31, 2010

As a result, those companies that use the strongest social CRM integrations should increase revenue; expand market share; improve their corporate image and, maybe, even fine-tune product development to offer items with the most wished-for features or capabilities. Reactions: Email This BlogThis!

Social Media 62

Social Media Social CRM Reputation Widget 62

Convince & Convert

AUGUST 24, 2010

August 12, 2010 (766) Why Social Supports Email in the Interactive Marketing Hub September 22nd, 2010 Content Lessons Learned From 25 Popular Blog Posts September 21st, 2010 Why Are Companies Not Valuing Judgment As A Critical Element September 20th, 2010 5 Step Process for Social Media Success September 15th, 2010 Why Social CRM Needs to Be Less About (..)

Social CRM 113

Social CRM Consultant Social Media MySpace 113

Convince & Convert

JULY 20, 2010

August 12, 2010 (766) Why Social Supports Email in the Interactive Marketing Hub September 22nd, 2010 Content Lessons Learned From 25 Popular Blog Posts September 21st, 2010 Why Are Companies Not Valuing Judgment As A Critical Element September 20th, 2010 5 Step Process for Social Media Success September 15th, 2010 Why Social CRM Needs to Be Less About (..)

Social Media 139

Social Media Strategy Consultant Blogger 139

Convince & Convert

FEBRUARY 23, 2010

link] > @jaybaer [link] Stephanie Wonderlin Is Your Social Strategy Proactive or Reactive? When applied to the area of Social CRM, we see the majority (+90%) of activity as reactive (social monitoring)– very focused on the service-side. – [link] (via @jaybaer) randyx123 I like your post Jay.

Social Media 117

Social Media Strategy Social CRM Company 117