Trending Sources

Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

SocialTimes Twitter

Lithium Technologies. Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages. Product manager Ian Cairns introduced the new features Tuesday in a blog post , saying that they begin rolling out Tuesday. Audiense. Conversable. Conversocial. Dexter. Hobbynote. Massively. Promixa. Rozie. Spredfast. Sprinklr.

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50 (of the) Best Social Media Guides, Tips and Insights of 2011 (So Far)

Webbiquity SMM

Lasica and Kim Bale review 20 powerful fee-based tools for professional social media monitoring, among them Radian6 , Lithium , Alterian SM2 and Attentio. Social media marketing has gone well beyond the hype stage and is now mainstream business practice. Still, questions remain: how do I use social media most effectively across the enterprise? What should I monitor for? What to do? But 44.24

31+ of the Coolest Social Media, Search and Web Tools of 2010

Webbiquity SMM

Lithium. Lithium also includes response assignment and reporting tools. Cool Web Tools Social Media Marketing Actionly Adam Holden-Bache Adam Vincenzini Argyle Social BackType Beevolve Blekko buzz tacking tools convert PowerPoint to Flash cool social media tools eCairn FlowTown free animation tools Jay Baer Josh Rose Klout Laurie Sullivan Lithium Create video emails?

Tools 94

9 Criteria for Selecting a Social Media Monitoring Tool

Webbiquity SMM

Social Media Marketing Alterian SM2 analytics Beevolve BP social media failure Buzzlogic Cision Converseon free social media monitoring tools HubSpot Jive Klout Lithium OneRiot Radian6 realtime alerts Scout Labs social media monitoring tools social monitoring tools Socialmention SproutSocial Sysomos Topsy Trackur UberVU Vosuc workflowSocial media monitoring tools are increasing essential for companies of all sizes as the explosion of social media content renders manual monitoring efforts hopeless. But how do you choose one? Range of coverage. Frequency of alerts. Value.

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Social Media News Ticker: Twitter Adds Photo Tagging, Facebook Acquires Oculus VR

The Realtime Report

Lithium Technologies acquires Klout–ties social media influence to brand sentiment – social influence measurement company Klout has been acquired by Lithium Technologies (WSJ). Check out this week’s summary of all the latest social media news, including changes and new features for Facebook and Twitter: Twitter rolls out photo tagging. Facebook. Twitter. Foursquare. Klout.

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Social Media’s NFL Week 1 Picks

Jeff Esposito

All sentiment was assigned by Lithium’s text analytics within their tool. 2011 NFL Picks social media sports Lithium NFL Picks NFL Week 1 PicksI am not sure about you, but today feels a lot like Christmas morning to me. Like many football fans, I enter pools to pick the winners of each game. For this season, I decided to go against my gut and rely on the wisdom of the social web.

Week 9 NFL picks from social media

Jeff Esposito

This year I decided to break away from that method and decided to make my weekly selections with social media buzz metrics using Lithium’s social media monitoring tool ( full metrics here ). 2011 NFL Picks Lithium NFL NFL Social Media social media Week 9 NFL PicksHow is your team doing? Aside from watching the action like many of you, I participate in a weekly pick ‘em pool.

NFL Week 2 Picks via Social Media

Jeff Esposito

For those of you just tuning in, I have decided to use Lithium’s Social Media Monitoring tool to use social buzz to create my picks for the season ( click here for a full methodology). 2011 NFL Picks Lithium Social Media Monitoring NFL NFL Week 2 Picks social media Week 2 NFL PicksLast Sunday was a great week to be a coach potato watching the NFL. The docket was filled with tough games to pick that made for some excellent viewing. In week one, this method I finished up Week 1 with an 11-5 record , not too shabby if I do say so myself. Chicago 10 , New Orleans 6.

Beyond Facebook Insights: Useful Facebook Analytics Tools

Adam Sherk

In this post I’m purposely leaving out comprehensive suites like Radian6 or Lithium and focusing on solutions that are specifically (or at least mostly) geared towards Facebook analytics. What are the best third-party tools for advanced Facebook analytics? It’s a question I’m asked fairly often so I thought I’d do a round-up of options that are worth checking out. It is fair to say that Facebook is getting better at providing this data itself; the latest version of Facebook Insights offers a wider range of data than ever before. Simply Measured. EdgeRank Checker. Buddy Media. SEOMoz Pro.

Big Data: 5 Essential Skills for Public Relations to Master

Spin Sucks

Up until now, we have used free tools such as Google alerts to monitor mentions or paid tools such as Radian6 , Lithium , Custom Scoop , Cision and many others that give us ideas about what is being said and by whom. Today’s guest post is written by Kami Huyse. . Let’s face it, most people who go into public relations do it because our skill sets run in a certain direction.

Why You Need to Respond Quickly to Social Media Comments


A comprehensive survey by Lithium Technologies revealed that 53% of Twitter users expect to hear back from brands within an hour of tweeting, and that number shoots up to 72% when the tweet in question involves a specific complaint. Guest post by Daniel Kushner, CEO of ————–. It’s All Inbound. Meeting Expectations to Restore Sentiment. credit ). Show Them You Care.

Six Links Worthy Of Your Attention #314

Twist Image

lithium. Is there one link, story, picture or thought that you saw online this week that you think somebody you know must see? Check out these six links that we're recommending to one another: . Using Metadata To Find Paul Revere - Kieran Healey. "I I came across this post while looking into other data science stuff. It's interesting, because it shows how simple facts (like membership in known groups) can tell us a lot about people -- in this case, that Paul Revere was plotting against the British. But it's brilliant, because the writer stays in character. Yes, there are commentators.

How do you deal with the social customer?

Jeff Esposito

If you’re looking for inspiration on how to get started or want to see how some major companies are doing it, check out the virtual Lithium Social Customer Summit. My tract with Lithium’s Jenny Zaszut, discusses how Vistaprint participates and measures social media. Tags: social media Jeff Esposito Lithium Lithium Social Customer Summit Speaking It seems like the gravy-train buzzword of Social Media is starting to fade away only to give way to the term social customer. So where should companies start? To me it is all about listening and laying out a plan.

Change Management Is the Foundation of a Social Organization


Organizations need to be smart and think long term before investing in technology applications that meet their technology and cultural requirements i.e. internal collaboration (Jive, Lithium, Yammer), social listening (Radian6, Meltwater), measurement (Rowfeeder, Argyle), social relationship management (Sprinklr, Syncapse Platform) and social CRM (Nimble, JitterJam, Pivotal).

Sure I love the conversation but…

Direct Marketing Observations

With this Salesforce/Radian6 deal, and Lithium grabbing ScoutLabs and MarketWire folding Sysomos into the mix, you are now seeing an alignment of B2B with social beyond just the conversation. I used to be a social media purist but I’ve evolved. Well we have evolved. But what made all of those discussions and conversations cool was that we were connecting. An outcome.

Why the Reddit Situation Really Matters to Associations


Joe Cothrel, Chief Community Officer at Lithium, said it best : Leadership is communication. This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. ————— The story is several weeks old now. Let me explain.

Social Business at #Tech11


A big tip of the hat to Dr. Michael Wu at Lithium and CRM maven Paul Greenberg for spurring the synthesis of these two previously unrelated (at least in my head) ideas. Ha.) I’m so excited to finally meet him in person next week and hopefully drag him to our big YAP GAME DAY party. This session is a MUST ATTEND. There are three key components to the conversation.

Clearing Clouds of Confusion – the 5 Categories of Social Media Software

Convince & Convert

Key players: Crimson Hexagon , Lithium , Radian6 , Sysomos , Trackur , Visible Technologies. The social media software industry offers some amazing functionality, but it suffers mightily from murky messaging and customer confusion. The truth is, many marketing professionals do not know what this software can do, much less what specific companies’ versions can do. ” .

Social Media Correctly Picks Super Bowl Winner

Jeff Esposito

After analyzing the data with the Lithium Social Media monitoring software, the collective social Web decided that the Green Bay Packers would be the Super Bowl champs. Last week, I ran a report to decide the Super Bowl Champion using social buzz. Fast forward a week and we’re looking at a successful experiment for using. social media sports Green Bay Packers Packers Pittsburgh Steelers Steelers Super Bowl Super Bowl Champ

What’s a social CRM going to do for my business?

Janet Fouts

lithium works with social listening tools to integrate mentions of issues or questions about your product into forums where you can communicate directly with your customers. According to Altimeter Group’s Jeremiah Owyang , social CRM will give businesses a way to really focus on listening to what their customers want and still have time to do business. In it’s most basic form the concept is to allow you to cross reference what your customers are saying in social media circles as individuals and as a group with what you know about them from a business standpoint.

NFL Week 6 Picks… from Social Media

Jeff Esposito

For those of you that are new here, each week we do a data dump of Lithium Social Media Monitoring ( congrats on the acquisition guys ), plug it into some formulas and poof there are the winners ( click here for more info). With five weeks in the books of the NFL season, the 2012 Social Media Weekly Predictions are looking pretty good. Week 6 NFL Predictions. BYE: CHI, NO, CAR, JAX.

The 3 Building Blocks of Social Business Evolution

Convince & Convert

Organizations need to be smart and think long term before investing in technology applications that facilitate internal collaboration (Jive, Lithium, Yammer), social listening (Radian6, Meltwater), measurement (Rowfeeder, Argyle), social relationship management (Sprinklr, Syncapse Platform) and social CRM (Nimble, JitterJam, Pivotal). Building a business is easy. Start with an idea.

Social Media’s Crowdsourced Week 11 NFL Picks

Jeff Esposito

For that I have no excuses except that my notion to pick the weekly winners using social media buzz collected using Lithium Social Media Monitoring and a series of formulas. Welcome to Week 11 of the NFL season, the last week where teams have a bye and seven weeks until the start of the NFL Playoffs. How has your team fared? New York Jets 10, Denver 6. Cincinnati 1, Baltimore 15. Louis 8.

Social Media’s Week 7 NFL Picks

Jeff Esposito

So without further delay, here are the NFL Week 7 picks courtesy of Lithium Social Media Monitoring and Damm Estrella. So after a week of not watching football due to travel to Spain, this week’s edition of the Social Media NFL Picks is back with a vengeance. Not only do I get to watch the Ravens on Monday Night, but the team is beasting folks left and right. San Diego 6, New York Jets 10.

The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

Commonly heard vendors are Awareness, Mzinga, Jive, Telligent, Ingage Networks, Kickapps, Pluck, Lithium, Liveworld, and to some degree, recent counts have placed this space at 125 vendors , it’s a commodity and most have evolved past offering these features only. See how I segment these vendors into specific sub classes. The most common vendors include Gigya and Janrain.

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NFL Week Six Picks via Social Media

Jeff Esposito

It’s Thursday, so it is once again time for our weekly NFL picks utilizing buzz generated using Lithium’s Social Media Monitoring tool. If you are new to the picks, be sure to check out this post where the social media NFL picks process is outlined. With six more teams on the bye this weekend, I am hoping to pull into the black with this week’s selections: Carolina 22, Atlanta -6.

Social Media Predicts NFL Wild Card Weekend

Jeff Esposito

During the course of the season, we selected the winners of each of the week’s games using social media buzz collected using Lithium Social Media Monitorin g and a series of formulas ( click here for full methodology). With 17 weeks in the books, the NFL has entered its second season. Out of the League’s 32 teams, 12 will compete for the chance to head to the Super Bowl. Winners bolded.

Social Media Picks the NFL’s Week 13 Matchups

Jeff Esposito

Instead of picking games on who has hotter cheerleaders, my gut or by throwing a dart at the list of games I am picking this season’s winners by using a series of social media metrics with the buzz generated by fans using Lithium’s Social Media Monitoring. Welcome to this week’s edition of Espo’s NFL Picks for the 2011 season. The full list of metrics and formulas can be found in this post.

Social Media Predicts NFL Conference Champs

Jeff Esposito

For those of you that are new here, we use Lithium Social Media Monitoring to dump social data on the teams over a two week period and dump it into a slew of formulas ( more here ) and like magic out pop the winners. Thirty-two teams entered the NFL season with visions of hoisting the Lombardi Trophy. This weekend, only four remain.

Social Customer Service Is the New Heart of Marketing

Buzz Marketing for Technology

This webinar was sponsored by Lithium and featured Dave Evans ( @evansdave ), the VP of Social Strategy at Lithium, Erna Alfred Liousas ( @ErnaLiousas ), an analyst serving B2C Marketing Professionals at Forrester Research, and Brien Hall ( @BrienHall ), Social Media Manager for Guest Services at AMC Theatres. Here are three of the key takeaways: Become customer obsessed!

Social Media Predicts Patriots, Giants Super Bowl

Jeff Esposito

using Lithium Social Media Monitoring and plugged into a series of formula ( more here ) with assigned points. During the NFL season and the last two weeks of the playoffs, we’ve picked the winners of each week’s match-ups using social media buzz. The data is pulled. While it may seem odd, the season saw these formulas produce a 132-123 mark and a 4-4 showing in the playoffs. The Wild Card round was 3-1, while the Divisional round ended up 1-3. Below are this week’s predictions (click on any team to see their full week’s data): Baltimore , 6, New England 10.

What Does Salesforce-Radian6 Deal Mean for Everyone Else?

Net-Savvy Executive

Social business software companies Jive and Lithium have picked up their own listening platforms. Every few seconds this morning, TweetDeck brings another comment on today's announcement that is buying Radian6. The announcement's not exactly a surprise—Radian6 was the obvious acquisition target in social media analysis (SMA), and their platform had supported Salesforce integration since mid-2009. The price ($340 million in stock and cash, including retention bonuses for the founders) is larger than expected, but overall, it's a logical deal that surprises no one.

NFL Wildcard Weekend Predictions via Social Media

Jeff Esposito

During the 2011 NFL season, I picked the weekly winners utilizing social media metrics gathered using Lithium Social Media Monitoring and a series of formulas ( click here for full formulas). While it might sound like bunk, figured it would be an interesting experiment to see how those fan-generated buzz could be used in predicting games. Cincinnati 6 , Houston 10 (Projected @Baltimore).

Social Media Predicts NFL Divisional Playoff Winners

Jeff Esposito

We dumped data from Lithium Social Media monitoring and dumped it into some weighted formulas to pop out the winners ( more on the formulas here ). Throughout the regular season and first round of the playoffs, we have picked NFL games in a pretty unconventional manner. Instead of using gut, cuter cheerleaders or coach on the cold seat, we have used social media buzz. Image:

Week 10 NFL Predictions via Social Media

Jeff Esposito

Each week, we pick the weekend winners using social media data pulled from Lithium Social Media Monitoring and dropping them into a series of formulas ( full formulas here ). Entering Week 10 of the NFL Season, our weekly NFL predictions are 10 games over.500 with a 71-61 mark following a break-even Week 9. During the week, we put our predictions up against a friend of mine in social media.

NFL Week 2 NFL Picks via Social Media

Jeff Esposito

If you are new to the blog or this series, I’ll be selecting winners of the weekly NFL games using social media mentions charted by Lithium Social Media Monitoring and run through a series of formulas ( full stats here ), against a friend from across the interwebs. Unlike the NFL this is no typo, we’re picking games via social media. NFL Week 2 Picks.

Do you need to own your community?

Jeff Esposito

Aside from the cost of a Jive or Lithium, creating your own community comes with the task of recruiting users to the platform and keeping them coming back. A little while back I was catching up with my friend Jim Storer of the Community Roundtable before we shared a panel about social customer support. He is of the mindset that owned is the way to go with community. What say you?

Crowdsourcing the NFL’s Thanksgiving Weekend Winners

Jeff Esposito

With that said, my weekly picks using social media buzz metrics via Lithium’s Social media monitoring tool have not fared as well. Starting tomorrow, the NFL kicks off the 12 th week of the 2011 season. The bye weeks are gone and the stretch run is n full swing. While the NFC has a two-horse race for the top two seeds, the AFC is wide open with four teams owning a 7-3 mark. Arizona 10, St.

Brand Monitoring, Social Analytics, Social Insights

They don’t want to end up being trilobites and have become part of a larger system: Recent acquisitions include Scoutlabs+Lithium(community), Filtrbox+Jive(Community), Techrigy+Alterian(WCM) and others. Social data is overwhelming. More customers, buyers, and consumers are creating content everywhere they go. So what do I see happening next? Commodity technology. Not here, yet.

Predicting Week 15 of the NFL season with @DanielEAgee

Jeff Esposito

The methodology uses buzz collected using Lithium Social Media Monitoring and some formulas to predict the winner of each of the weekend’s games (more on that here ). Over the course of the 2012 NFL season we’ve racked up a 117-83-1 mark predicting NFL games using social media buzz. Daniel approves of this method alongside current picks leader Gini Dietrich.