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Eight Tips for Scaling Social Customer Support

Dave Fleet

Where those things aren’t the case, though, responding to concerns publicly accomplishes two things: Allows anyone watching to see your company being responsive to an issue (improves your reputation). The one:many nature of the Internet means that other people with that same issue can see the solution (scales your response).

Tips 353
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What is Social CRM and How to Make It Work for You

Oktopost

There’s a wealth of additional information on your customers out there, voluntarily offered up on social media. Social CRM tools can solve this problem by integrating your internal customer data with the information they’re providing on social media. Social CRM: What Is It? Source: Cloudave ).

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Research-Driven Ideas for Social Data

Mindjumpers

Attending the European Conference of Information Systems in Tel Aviv last week, I was happy to find that areas such as data visualization, predictive analytics, social CRM and ROI etc found their way into the conference. Social CRM & Risk Management – How to put out a firestorm? .

Research 194
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The Nominees for Bees Awards 2011

Mindjumpers

Best Use of a Social Media Platform. Best Reputation Management. Best Social CRM. Best Marketing Within Social Games. Best Social Media Marketing Theory. Best Use of Mobile. Best Relationship With Blogs. Best Crisis Management. Best Engagement With Customers. Best Use of Alternative Tools.

SMS 170
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The Best in Social Media: Bees Awards Winners 2011

Mindjumpers

Best Reputation Management: Prime (Sweden). Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK). Best Marketing Within Social Games (Nominees): Grape (Russia). Best Relationship with Blogs (Nominees): JWT New York (US). Best Crisis Management: Weber Shandwick (US).

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The Top 50 Content Marketing SaaS Companies on Twitter

Webbiquity SMM

Category: Social Media Management Tools. Social Searcher. Category: Reputation Management & Social Search Tools. Base CRM (now Zendesk Sell). Category: Social CRM Tools. Followers: 10,788. Following: 8,341. Category: Web Analytics Tools. Followers: 2,801. Following: 2,569. Followers: 940.

Company 38
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Monitoring vs Analytics [Infographic]

Buzz Marketing for Technology

So I spent the better part of January looking at every social media listening, monitoring, analytics, intelligence and insights firm I could get my hands on. They also provide a unique service from any of the vendors I spoke to around “text mining into a central database with integration into a CRM system”.