article thumbnail

Companies Are Using Social Media Data to Improve Customer Service

Socialmedia.biz

Companies are now using social media data – from sites like LinkedIn and Facebook – to match you to a call center agent that you’re likely to find enchanting. According to the Wall Street Journal , Afiniti’s other sources include business and credit profiles as well as social media sites like Twitter, Facebook, and LinkedIn.

Data 91
article thumbnail

Traffic Rises 350% Year-Over-Year For Social Publisher BuzzFeed

The Realtime Report

Calling itself “the social news and entertainment company,” BuzzFeed demonstrated last month that whatever the publisher’s formula may be, it’s working. Social Media Statistics BuzzFeed BuzzFeed Video journalism social media social media statistics viral media viral news Youtube' What’s your take?

article thumbnail

What I Learned from My TestMasters (And TheGreensheet) #SocialMadness Experience

Waxing UnLyrical

The Business Journals (#bizjournals) believe you can. The Business Journals are a consolidated group of business media sources providing local business news in 43 cities. The Business Journals recently decided to capitalize on the momentum social media has gained by launching #SocialMadness , a social media competition.

Journal 175
article thumbnail

8 Job Opportunities for German Language Learners

The Realtime Report

Many companies need translators to help translate their written materials into different languages for publication, marketing, and sales purposes. You could also be employed by an educational institution such as a college or university if they have classes that teach students about the German language. Translation.

article thumbnail

Why digital literacy matters for marketers

Sprout Social

Who would have imagined, for example, that an innovative company like General Electric would face significant business issues and fail to adapt to changing markets? Still, not everyone takes those classes, and not all those classes cover the platforms marketers use. While marketing has moved online, so has journalism.

Marketing 142
article thumbnail

Social Media Intelligence Can Boost the Bottom Line

Proactive Report

You start by listening and gathering information about your brand/s, your company, and your competitors. As a result of seeing this vigorous conversation, the company investigated this age group as a possible new market for their products. Once you have the data. use that old PR skill called content analysis.

article thumbnail

If Titanic Had Twitter

Social Media Marketing

The Titanic has always had an allure about it - an amazing feat of engineering that was brought down on its maiden voyage, tales of heroism and chivalry (women and children first), class struggles and unforeseen safety needs. The tweets began exactly a month before and have picked up pace on the last day of the ship's voyage on April 14-15.

Twitter 167