It Pays to Provide Customer Service via Twitter (Report)

SocialTimes Twitter

In the telecommunications industry, customer were willing to pay $17 per month more for phone plans when receiving replies within four minutes, but when that wait exceeds 20 minutes, the will only pay $3.50

Success Stories From Twitter’s Front Lines

SocialTimes Twitter

Here are just a few recent examples of Fortune 500 brands in quick-service restaurants, telecommunications, fashion, retail, consumer packaged goods and financial services–each making the most of Twitter. A telecommunications company wanted to acquire new subscribers and gain insights on Twitter in order to scale customer acquisition. Twitter has had an extraordinary year by any measure.

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Trending Sources

Facebook Eyes Internet.org Free Basics Launch in U.S. (Report)

SocialTimes Facebook

MoffettNathanson telecommunications analyst Craig Moffett sounded a note of caution, telling Fung: There’s a bigger question of opening a Pandora’s box. Facebook Internet Brian Fung Craig Moffett Free Basics Internet.org mobile MoffettNathanson Mulicultural Media Telecom and Internet Council Nicol Turner-Lee telecommunications the washington post wireless carriers

The True Omni-Channel Is Convergence

Twist Image

Many massive media and telecommunications companies banked on this happening (remember that whole Time Warner AOL deal ?). telecommunications. Convergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence" much in the same way that we toss around the words "social media" these days. It was this "be all. End all" catchphrase to let the world know that soon, we would not have multiple media platforms.

A Life Without Technology

Twist Image

If you study history, many of the same arguments that are made as to why the Internet is ruining our society and culture can be found when we first saw the introduction of public speaking, the printed word, telecommunications and on and on. telecommunications. There's no doubt that technology brings with it some scary things. The scariest of them all is of the uncertainty.

16 Billion Things To Think About

Twist Image

Telecommunications companies started buying television studios and then built websites or bought magazine companies or newspapers or radio stations or whatever. telecommunications. It keeps happening. Something pops up on Twitter , or in your Facebook newsfeed or via email that has you shaking your head in disbelief. There is probably no topic (this week) that caused this kind of visceral reaction more than Facebook''s acquisition of WhatsApp.

Clay Shirky on Creativity: “You Can’t Fake Interestingness”

SocialFish

“In this video of his talk at PSFK CONFERENCE NYC, Clay Shirky talks about the work of Interactive Telecommunications Program (ITP) at the Tisch School of the Arts at New York University. I surely don’t need to say anything other than NEW CLAY SHIRKY VIDEO!!

Telstra NBN – Goodbye copper networks

Laurel Papworth

Yet we seem to have coped with the TV being brought into the home, the massive increase in telecommunications such as home phones, faxes and mobiles – wow, my mum and dad even figured out how to use an iPhone!

Learning About Creativity By Watching Creative Types

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Shirky (a professor from the Interactive Telecommunications Program (ITP) at the Tisch School of the Arts at New York University ) walks through five fascinating student projects that will truly get you thinking about the level of creativity that you bring to work each and every day.

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The Most Engaging Industries on Facebook and What to Learn from Them

Mindjumpers

According to a recent study carried out by Socialbakers , a global social media and digital analytics company, the leading industry in terms of response rate on Facebook is the telecommunications industry.

8 Marketing Trends to Implement in Your 2012 Marketing Plan

yMarketingMatters

Cell phones subscriptions will top 5 billion globally before 2011 (Source: International Telecommunication Union). What a year was 2011 for social media and marketing! Things moved at the speed of light, right?

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Master List ?(A Wiki of Social Media Marketing Examples)?

wiki.beingpeterkim.com

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Social Media During Emergencies

Akamai Marketing

Utility companies need to get in on the action: Regardless of what type of utility, TV, Gas, Electricity, Telecommunications, updates on preparation and their own emergency steps should be incorporated as well. However, here in Hawaii, we’ve had 3 major tsunami evacuations in as many years and our own electric and gas and telecommunications companies remain silent. Some thoughts about social media during emergencies and disasters.

Awesome Association Jobs This Week – February 23

SocialFish

The membership roster comprises more than 3,000 professionals from both the business and creative sides of the industry who come from a broad range of disciplines, and represent cable telecommunications, broadcast, digital, film and print media.

The Success of Customer Service is Dependent Upon True Social Engagement

Techipedia: Tamar Weinberg

About 2 years ago, I connected socially with a corporate communications employee at a large telecommunications company. With social media now a mainstream activity — after all, nearly 700 million users are on Facebook , 300 million users are on Twitter , 61.4%

"Digital Marketing" Is Not The Same As Marketing

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From the article: "'Stop using the word digital,' said Zaid Al-Qassab , chief brand & marketing officer of telecommunications group BT. Obviously, I believe in the power and opportunity of digital marketing. In full disclosure: digital marketing has (for almost twenty years) provided me with an amazing career, lifestyle and opportunity to connect with and learn from great people and, in kind, it has allowed me to work with some of the most interesting brands in the world.

Virtual Event Technologies Defined

SocialFish

A set of interactive telecommunication technologies that allow two or more locations to interact via two-way simultaneous audio and video communication. This is the first in a new series of guest posts by famed blogger on social media and events, Jeff Hurt, of Velvet Chainsaw Consulting.

Interview with Social Media Influencer: Karen Asoyan

Social Media Citizens

A: As a telecommunication company, do you have any specific SM practice? The presentation was held in an unusual format – near Moscow, in a circus-like tent where lots of mobile and telecommunication experts shared their ideas.

How More Calls and Conversations Will Provide You with Strategic Business Intelligence

Techipedia: Tamar Weinberg

This is a guest post by Jeanne Landau. It’s not rocket science – response rates and budget optimization are the crux of a successful advertising strategy.

103 Compelling Social Media and Marketing Statistics for 2013 (and 2014)

Webbiquity SMM

Within the Fortune 500, telecommunications (53%) and specialty retailers (48%) are most likely to have blogs. As the use of social media in marketing has become ubiquitous, marketers have turned their attention to making the use of business social media more sophisticated and strategic.

Facebook Connectivity Lab’s Aquila Aircraft Takes Flight

SocialTimes Facebook

Nearly one year ago, Facebook announced that its Aquila high-altitude, long-endurance aircraft was ready for flight testing , and the social network took the next step Thursday.

B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Blind case studies: write those case studies, just use generic descriptors (e.g., “a large telecommunications firm”) in place of the actual client name (e.g.,

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What Makes Customers Loyal to Brands?

Convince & Convert

To find out what brands can do to make sure their customers stay loyal, international telecommunications provider Toll Free Forwarding surveyed a sample of US consumers. Image via BigStockPhoto.com. In 2016, brands should be doing everything possible to promote customer loyalty.

BigMarker.com: Social Network for Communities

Mindjumpers

To name a few industries at the top of my mind – like telecommunications industry, our prime differentiator is our Public Communities. The ambitious team has already set foot in social networking, telecommunications, file sharing and storage, user communications, and project management.

What Small Businesses Need to Kickstart a Programmatic Ad Strategy

Convince & Convert

In the telecommunications industry, for example, the use of CRM data resulted in online campaigns that were 39 times more effective, according to Neustar. Business and customer data has existed for ages.

Clay Shirky Is Back (And He's Taking On China)

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He holds a joint appointment at NYU as an Associate Arts Professor at the Interactive Telecommunications Program (ITP) and as an Associate Professor in Journalism Department. interactive telecommunications program.

Mobile Will Restore Brevity to Media

Geoff Livingston

Africa’s entire information infrastructure expects to leapfrog landline telecommunications and computers. If social media endangered the 30 second spot , then mobile media will restore brevity to content creation.

6 Social Media Stats to Improve Your Brand Presence

Mindjumpers

The sectors with the best response rates being telecommunications and the airline sector. Recently, Awareness, Inc. social marketing software company, released a new report: “ 6 Mind-Blowing Social Media Stats – And What They Mean for Marketers ”.

Traditional Media brainwashing Australians about Social Media

Laurel Papworth

NSW Police said that while there are no specific offences in NSW dealing with telecommunication , charges can be laid against stalkers or those considered to be intimidating or menacing a child, if there is sufficient evidence.

Horizontal Marketing

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We still do (think about banks, cable companies, airlines, telecommunications and a few others). Warning: this going to sound self-serving: Marketing has to stop being a vertical within the business and must become horizontal across all business lines. Period. End of sentence. Businesses, fundamentally see the concept of social business as a fad.

Facebook, Microsoft Team Up on MAREA Subsea Cable

SocialTimes Facebook

MAREA will be managed by Telxius Cable, Telefónica ‘s new telecommunications infrastructure company, and Telxius will serve as the cable’s operator and be responsible for selling capacity. Facebook and Microsoft are going under, as in underwater: The two tech giants will team up to build a new, state-of-the-art subsea cable across the Atlantic Ocean.

The Social Media Fatigue Myth

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When was the last time you picked up the telephone, made a call, hung up and then turned to the person next to you to marvel at the invention that is telecommunications? Are you getting tired of Social Media? A few years back, there was a slew of Blog posts, Podcasts and in-person conversations about Social Media fatigue. This was just before Twitter broke big. There was a feeling of, "yes, I'm now connected to a lot of people and we're all sharing all sorts of stuff, but now what?"

50 Amazing Mobile Marketing Statistics That Will Move You to Action

Writtent Blog

Source: The International Telecommunications Union ). Mobile isn’t just a trend, it’s a total revolution in the way consumers interface with technology and businesses. It’s no exaggeration to say that smartphones and tablets are the biggest thing to hit marketing since the internet appeared.

22 Effective SEO Tips to Optimize Your B2B Website

PWB Marketing Blog

Business.com’s directory has dozens of categories from Construction to Industrial to Telecommunications. Do you ever wonder why your B2B website isn’t getting more traffic? It could be that your website isn’t properly optimized for search engines.

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3 Customer Service Secrets

Idaconcpts

That means you need to make them feel valued at every point of contact with your business: whether it be on-line, via verbal telecommunications, or face-to-face.

4 VoIP Apps for iPhones

Idaconcpts

By incorporating support for the numerous telecommunications technologies used by different mobile voice and data providers MobileVOIP enhances your communications options while reeling in excessive long distance expenses. Voice over Internet Protocol has come a long way baby!

51 Profitable SEO Niches to Dominate with Low Competition

Viper Chill

And the first result isn’t some other huge telecommunications provider offering this as a service. Today I’m going to reveal some of the most interesting online niches where there is a lot of money to be made.

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What Keeps The Chief Marketing Officer Awake At Night? - Part 3

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A very senior Chief Marketing Officer at one of the largest telecommunications companies in North America leaned over my shoulder after someone mentioned the famed Gartner report at an event, and sighed, "if I hear about this report one more time, I am going to blow a gasket." Is Gartner right about Chief Marketing Officers spending more on IT than the Chief Information Officer in the coming years?

Which is the Best Permalink Structure For Your Blog?

ProBlogger

Richard Richsh blogs at Selected Hosting , holds a Bachelor’s degree in Computer Systems Networking and Telecommunications and has a substantial experience in Network and Sever Management. This is a guest contribution from Richard Richsh.

List of Brand-Side Corporate Social Strategists: Twitter Edition

Webbiquity SMM

It’s an outstanding list, categorized by industry including Automotive, Chemicals, Electronics, Telecommunications, and a dozen other sectors, but all of the names were linked to the individuals’ LinkedIn profiles—no Twitter links!

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