How a Global Telecoms Giant Uses Talkwalker Social Listening for Crisis Management

Talkwalker SM

Deutsche Telekom is one of the world’s largest telecommunications companies with operations spanning over 156 million mobile customers, 29 million fixed-network lines, and more than 18 million broadband lines.

Telstra NBN – Goodbye copper networks

Laurel Papworth

Yet we seem to have coped with the TV being brought into the home, the massive increase in telecommunications such as home phones, faxes and mobiles – wow, my mum and dad even figured out how to use an iPhone!

The True Omni-Channel Is Convergence

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Many massive media and telecommunications companies banked on this happening (remember that whole Time Warner AOL deal ?). telecommunications. Convergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence" much in the same way that we toss around the words "social media" these days. It was this "be all. End all" catchphrase to let the world know that soon, we would not have multiple media platforms.

16 Billion Things To Think About

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Telecommunications companies started buying television studios and then built websites or bought magazine companies or newspapers or radio stations or whatever. telecommunications. It keeps happening. Something pops up on Twitter , or in your Facebook newsfeed or via email that has you shaking your head in disbelief. There is probably no topic (this week) that caused this kind of visceral reaction more than Facebook''s acquisition of WhatsApp.

The Tune-Up Of TV

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Three-quarters of the estimated five million homes that don't get TV signals over the airways or through cable, satellite or telecommunications companies have televisions anyway. telecommunications. How do you define TV? Before a recent flight, I downloaded the BBC television series, Sherlock , from the UK. I bought the series on iTunes. I watched the series on my iPad. There were no commercials. It didn't happen on a set and specific weeknight.

A Life Without Technology

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If you study history, many of the same arguments that are made as to why the Internet is ruining our society and culture can be found when we first saw the introduction of public speaking, the printed word, telecommunications and on and on. telecommunications. There's no doubt that technology brings with it some scary things. The scariest of them all is of the uncertainty.

Comparing 21 social media marketing tools [Chart]

SocialFish

The research further lists three ways companies are leveraging social media, product functionalities required for each use case and also features in-depth social media management case studies from Comcast, British Telecommunications and Groupon.

Tools 251

BigMarker.com: Social Network for Communities

Mindjumpers

To name a few industries at the top of my mind – like telecommunications industry, our prime differentiator is our Public Communities. The ambitious team has already set foot in social networking, telecommunications, file sharing and storage, user communications, and project management.

The Most Engaging Industries on Facebook and What to Learn from Them

Mindjumpers

According to a recent study carried out by Socialbakers , a global social media and digital analytics company, the leading industry in terms of response rate on Facebook is the telecommunications industry.

Learning About Creativity By Watching Creative Types

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Shirky (a professor from the Interactive Telecommunications Program (ITP) at the Tisch School of the Arts at New York University ) walks through five fascinating student projects that will truly get you thinking about the level of creativity that you bring to work each and every day.

Types 106

Direct Marketing

Social Media Network Marketing

The direct marketing process should also include database management, telecommunications, and digital media access. Direct marketing is a form of marketing most commonly done via leaflets, brochures, letters, catalogs, or print or digital ads mailed, emailed, or distributed directly to current and potential consumers. Marketers should take full advantage of the technological advancements made to enhance direct marketing outreach

Social Media Marketing: The Know How's

Social Media Marketing

Customer service is not just restricted to telecommunication, but also social media platforms for complaint redressal through reaching out to consumers complaining about the brand online. Gone are the days when social media platforms were just a means of socializing and a virtual school reunion.

Interview with Social Media Influencer: Karen Asoyan

Social Media Citizens

A: As a telecommunication company, do you have any specific SM practice? The presentation was held in an unusual format – near Moscow, in a circus-like tent where lots of mobile and telecommunication experts shared their ideas.

Social Media During Emergencies

Akamai Marketing

Utility companies need to get in on the action: Regardless of what type of utility, TV, Gas, Electricity, Telecommunications, updates on preparation and their own emergency steps should be incorporated as well. However, here in Hawaii, we’ve had 3 major tsunami evacuations in as many years and our own electric and gas and telecommunications companies remain silent. Some thoughts about social media during emergencies and disasters.

Getting More Out of Your IP Network with SIP Trunking

Idaconcpts

The current standard for providing voice telecommunication services requires bundles of physical wires and costly rate interface equipment (e.g. At idaconcpts.com, we have discussed about VoIP smartphone apps quite a bit.

The Success of Customer Service is Dependent Upon True Social Engagement

Techipedia: Tamar Weinberg

About 2 years ago, I connected socially with a corporate communications employee at a large telecommunications company. With social media now a mainstream activity — after all, nearly 700 million users are on Facebook , 300 million users are on Twitter , 61.4%

Virtual Event Technologies Defined

SocialFish

A set of interactive telecommunication technologies that allow two or more locations to interact via two-way simultaneous audio and video communication. This is the first in a new series of guest posts by famed blogger on social media and events, Jeff Hurt, of Velvet Chainsaw Consulting.

6 Social Media Stats to Improve Your Brand Presence

Mindjumpers

The sectors with the best response rates being telecommunications and the airline sector. Recently, Awareness, Inc. social marketing software company, released a new report: “ 6 Mind-Blowing Social Media Stats – And What They Mean for Marketers ”.

Brands 238

B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Blind case studies: write those case studies, just use generic descriptors (e.g., “a large telecommunications firm”) in place of the actual client name (e.g.,

B2B 201

8 Marketing Trends to Implement in Your 2012 Marketing Plan

yMarketingMatters

Cell phones subscriptions will top 5 billion globally before 2011 (Source: International Telecommunication Union). What a year was 2011 for social media and marketing! Things moved at the speed of light, right?

Trends 285

4 VoIP Apps for iPhones

Idaconcpts

By incorporating support for the numerous telecommunications technologies used by different mobile voice and data providers MobileVOIP enhances your communications options while reeling in excessive long distance expenses. Voice over Internet Protocol has come a long way baby!

iPhone 151

Clay Shirky Is Back (And He's Taking On China)

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He holds a joint appointment at NYU as an Associate Arts Professor at the Interactive Telecommunications Program (ITP) and as an Associate Professor in Journalism Department. interactive telecommunications program.

3 Customer Service Secrets

Idaconcpts

That means you need to make them feel valued at every point of contact with your business: whether it be on-line, via verbal telecommunications, or face-to-face.

How More Calls and Conversations Will Provide You with Strategic Business Intelligence

Techipedia: Tamar Weinberg

This is a guest post by Jeanne Landau. It’s not rocket science – response rates and budget optimization are the crux of a successful advertising strategy.

Awesome Association Jobs This Week – February 23

SocialFish

The membership roster comprises more than 3,000 professionals from both the business and creative sides of the industry who come from a broad range of disciplines, and represent cable telecommunications, broadcast, digital, film and print media.

Top 17 Social Media Monitoring Vendors for Business

Socialmedia.biz

Attentio leads in social media analytics across the world because of its extensive expertise in a variety of fields, including medicine, finance, automotive, and telecommunication industries.

What Small Businesses Need to Kickstart a Programmatic Ad Strategy

Convince & Convert

In the telecommunications industry, for example, the use of CRM data resulted in online campaigns that were 39 times more effective, according to Neustar. Business and customer data has existed for ages.

B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Blind case studies: write those case studies, just use generic descriptors (e.g., “a large telecommunications firm”) in place of the actual client name (e.g.,

B2B 145

Out With The Old…Rethinking Outdated Intranet Portal Models Part I – Introduction

SocMed Sean

In 2006, I was involved in an Intranet project for a Fortune 500 telecommunications company with an employee base of around 25,000. Tweet Sean R.

103 Compelling Social Media and Marketing Statistics for 2013 (and 2014)

Webbiquity SMM

Within the Fortune 500, telecommunications (53%) and specialty retailers (48%) are most likely to have blogs. As the use of social media in marketing has become ubiquitous, marketers have turned their attention to making the use of business social media more sophisticated and strategic.

Social Media the One Bright Spot for PR Hiring

Proactive Report

Courtesy of Dean Meyers Flickr.

What Makes Customers Loyal to Brands?

Convince & Convert

To find out what brands can do to make sure their customers stay loyal, international telecommunications provider Toll Free Forwarding surveyed a sample of US consumers. Image via BigStockPhoto.com. In 2016, brands should be doing everything possible to promote customer loyalty.

Brands 104

List of Brand-Side Corporate Social Strategists: Twitter Edition

Webbiquity SMM

It’s an outstanding list, categorized by industry including Automotive, Chemicals, Electronics, Telecommunications, and a dozen other sectors, but all of the names were linked to the individuals’ LinkedIn profiles—no Twitter links!

List 118

Traditional Media brainwashing Australians about Social Media

Laurel Papworth

NSW Police said that while there are no specific offences in NSW dealing with telecommunication , charges can be laid against stalkers or those considered to be intimidating or menacing a child, if there is sufficient evidence.

Web 2.0, Secondary Orality, and the Gutenberg Parenthesis

Buzz Marketing for Technology

Telecommunications. Campus Technology. Subscription. Newsletters. RSS Contact Us. Existing users login below, new users please register for a new account. Registered Users. E-mail Address. Password. forgot your password? New Users. Register with Campus Technology. More Content.

themarketingblog@wordpress on Mobile

The Marketing Blog

Share this: StumbleUpon Digg Reddit 1 Comment Filed under Cool Stuff , Kool Companies Tags: Business and Economy , Communications , Mobile , Mobile phone , MoFuse , MoFuse.com , Shopping , Telecommunications , United Kingdom 1 Comment amit July 18, 2008 at 3:39 am yomacha has caught inspiration from hotornot. Home About In the Media YoMacha: India’s Hot or Not ? Marketing, Social Media & Branding Blogs in India July 14, 2008.8:16

Mobile 100

#1: Mistakes Companies Make on Twitter TIMELINES VELOCITY

Laurel Papworth

Optus, one of Australia’s main telecommunications carriers, have made a classic social media error: Social Media Timelines. This is a series of posts (one a day so another one tomorrow!) on mistakes companies make when using Twitter for business.

Which is the Best Permalink Structure For Your Blog?

ProBlogger

Richard Richsh blogs at Selected Hosting , holds a Bachelor’s degree in Computer Systems Networking and Telecommunications and has a substantial experience in Network and Sever Management. This is a guest contribution from Richard Richsh.

50 Amazing Mobile Marketing Statistics That Will Move You to Action

Writtent Blog

Source: The International Telecommunications Union ). Mobile isn’t just a trend, it’s a total revolution in the way consumers interface with technology and businesses. It’s no exaggeration to say that smartphones and tablets are the biggest thing to hit marketing since the internet appeared.

Doug Johnson Website --Skills for the Knowledge Worker

Buzz Marketing for Technology

jobs thought to require “knowledge economy” skills, and therefore secure, Friedman reported, are now being exported to nations like India and China that have good telecommunications infrastructures, an overabundance of skilled workers, and, compared to the U.S., Doug Johnson.

Skills 194

Internet Marketing Basics: Understanding Our Search Engine Overlords

Josh S Peters

Telecommunications Sorry but I don't really agree with you.

"Digital Marketing" Is Not The Same As Marketing

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From the article: "'Stop using the word digital,' said Zaid Al-Qassab , chief brand & marketing officer of telecommunications group BT. Obviously, I believe in the power and opportunity of digital marketing. In full disclosure: digital marketing has (for almost twenty years) provided me with an amazing career, lifestyle and opportunity to connect with and learn from great people and, in kind, it has allowed me to work with some of the most interesting brands in the world.

Horizontal Marketing

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We still do (think about banks, cable companies, airlines, telecommunications and a few others). Warning: this going to sound self-serving: Marketing has to stop being a vertical within the business and must become horizontal across all business lines. Period. End of sentence. Businesses, fundamentally see the concept of social business as a fad.