How a Global Telecoms Giant Uses Talkwalker Social Listening for Crisis Management

Talkwalker SM

Deutsche Telekom is one of the world’s largest telecommunications companies with operations spanning over 156 million mobile customers, 29 million fixed-network lines, and more than 18 million broadband lines.

Telstra NBN – Goodbye copper networks

Laurel Papworth

Yet we seem to have coped with the TV being brought into the home, the massive increase in telecommunications such as home phones, faxes and mobiles – wow, my mum and dad even figured out how to use an iPhone!

The True Omni-Channel Is Convergence

Twist Image

Many massive media and telecommunications companies banked on this happening (remember that whole Time Warner AOL deal ?). telecommunications. Convergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence" much in the same way that we toss around the words "social media" these days. It was this "be all. End all" catchphrase to let the world know that soon, we would not have multiple media platforms.

16 Billion Things To Think About

Twist Image

Telecommunications companies started buying television studios and then built websites or bought magazine companies or newspapers or radio stations or whatever. telecommunications. It keeps happening. Something pops up on Twitter , or in your Facebook newsfeed or via email that has you shaking your head in disbelief. There is probably no topic (this week) that caused this kind of visceral reaction more than Facebook''s acquisition of WhatsApp.

The Tune-Up Of TV

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Three-quarters of the estimated five million homes that don't get TV signals over the airways or through cable, satellite or telecommunications companies have televisions anyway. telecommunications. How do you define TV? Before a recent flight, I downloaded the BBC television series, Sherlock , from the UK. I bought the series on iTunes. I watched the series on my iPad. There were no commercials. It didn't happen on a set and specific weeknight.

A Life Without Technology

Twist Image

If you study history, many of the same arguments that are made as to why the Internet is ruining our society and culture can be found when we first saw the introduction of public speaking, the printed word, telecommunications and on and on. telecommunications. There's no doubt that technology brings with it some scary things. The scariest of them all is of the uncertainty.

Comparing 21 social media marketing tools [Chart]

SocialFish

The research further lists three ways companies are leveraging social media, product functionalities required for each use case and also features in-depth social media management case studies from Comcast, British Telecommunications and Groupon.

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Clay Shirky on Creativity: “You Can’t Fake Interestingness”

SocialFish

“In this video of his talk at PSFK CONFERENCE NYC, Clay Shirky talks about the work of Interactive Telecommunications Program (ITP) at the Tisch School of the Arts at New York University. I surely don’t need to say anything other than NEW CLAY SHIRKY VIDEO!!

BigMarker.com: Social Network for Communities

Mindjumpers

To name a few industries at the top of my mind – like telecommunications industry, our prime differentiator is our Public Communities. The ambitious team has already set foot in social networking, telecommunications, file sharing and storage, user communications, and project management.

New Study Reveals Consumer Attitudes Toward Customer Support During Holidays

The Realtime Report

” Other key findings include: Telecoms and airlines are viewed as providing poor support : 39% of survey respondents report that the telecommunications industry is the worst for customer service, followed by airlines at 20%.

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US Govt. Social Media Keyword Watch List: Don’t Use These Words on Social Media Posts

Bill Hartzer

Telecommunications. A list of keywords that the United States Department of Homeland Security (DHS) uses to watch all social media accounts has been revealed.

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The Most Engaging Industries on Facebook and What to Learn from Them

Mindjumpers

According to a recent study carried out by Socialbakers , a global social media and digital analytics company, the leading industry in terms of response rate on Facebook is the telecommunications industry.

Learning About Creativity By Watching Creative Types

Twist Image

Shirky (a professor from the Interactive Telecommunications Program (ITP) at the Tisch School of the Arts at New York University ) walks through five fascinating student projects that will truly get you thinking about the level of creativity that you bring to work each and every day.

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Direct Marketing

Social Media Network Marketing

The direct marketing process should also include database management, telecommunications, and digital media access. Direct marketing is a form of marketing most commonly done via leaflets, brochures, letters, catalogs, or print or digital ads mailed, emailed, or distributed directly to current and potential consumers. Marketers should take full advantage of the technological advancements made to enhance direct marketing outreach

How Do You Deal With Southwest Credit Systems?

SocialFish

The company collects on a broad swathe of consumer debts that includes; financial services, Utilities, government payments, telecommunications, education loans, property management, and other bills that their clients wish to have collected.

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Did the Internet Kill Off the Phone Business?

The Realtime Report

This is particularly relevant to the telecommunications industry. Tom Senkus is a freelance writer specializing in the emerging trends of telecommunications that provide solutions for small business and startups. Did the Internet Kill Off the Phone Business? by Tom Senkus.

Do You know What to Do When ERC Collections Start Hounding You?

SocialFish

It is, therefore, a legitimate debt collection company that collects many unique debts such as telecommunications, student loans, utility, cable, and bank card debt.

Social Media During Emergencies

Akamai Marketing

Utility companies need to get in on the action: Regardless of what type of utility, TV, Gas, Electricity, Telecommunications, updates on preparation and their own emergency steps should be incorporated as well. However, here in Hawaii, we’ve had 3 major tsunami evacuations in as many years and our own electric and gas and telecommunications companies remain silent. Some thoughts about social media during emergencies and disasters.

Virtual Event Technologies Defined

SocialFish

A set of interactive telecommunication technologies that allow two or more locations to interact via two-way simultaneous audio and video communication. This is the first in a new series of guest posts by famed blogger on social media and events, Jeff Hurt, of Velvet Chainsaw Consulting.

Social Media Marketing: The Know How's

Social Media Marketing

Customer service is not just restricted to telecommunication, but also social media platforms for complaint redressal through reaching out to consumers complaining about the brand online. Gone are the days when social media platforms were just a means of socializing and a virtual school reunion.

6 Social Media Stats to Improve Your Brand Presence

Mindjumpers

The sectors with the best response rates being telecommunications and the airline sector. Recently, Awareness, Inc. social marketing software company, released a new report: “ 6 Mind-Blowing Social Media Stats – And What They Mean for Marketers ”.

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Hunter Warfield – How to settle your debts?

SocialFish

This is what we call the statute of limitations, and it applies to a majority of the consumer debts, from medical bills, credit cards, retail utilities, loans, telecommunications, etc. If your experience with debt collection agencies has been far from pleasant, you are not alone. It is a well-known fact that these agencies use the most unorthodox methods while collecting from consumers.

How Does Receivable Management Services (RMS) Collect on Debts?

SocialFish

They offer their services to a wide range of industries such as medical, insurance, finance, telecommunications, and retail. Having an unpaid debt that has been sold to a debt collection company is a situation that nobody wants to find themselves in.

Negotiating With the CBE Group

SocialFish

They collect on a wide range of debts, which includes; Credit card debts, telecommunications, student loan debt, and healthcare. Almost everyone at one point or another has fallen behind on their bills and has found themselves in debt.

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B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Blind case studies: write those case studies, just use generic descriptors (e.g., “a large telecommunications firm”) in place of the actual client name (e.g.,

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8 Marketing Trends to Implement in Your 2012 Marketing Plan

yMarketingMatters

Cell phones subscriptions will top 5 billion globally before 2011 (Source: International Telecommunication Union). What a year was 2011 for social media and marketing! Things moved at the speed of light, right?

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Getting More Out of Your IP Network with SIP Trunking

Idaconcpts

The current standard for providing voice telecommunication services requires bundles of physical wires and costly rate interface equipment (e.g. At idaconcpts.com, we have discussed about VoIP smartphone apps quite a bit.

Clay Shirky Is Back (And He's Taking On China)

Twist Image

He holds a joint appointment at NYU as an Associate Arts Professor at the Interactive Telecommunications Program (ITP) and as an Associate Professor in Journalism Department. interactive telecommunications program.

The Success of Customer Service is Dependent Upon True Social Engagement

Techipedia: Tamar Weinberg

About 2 years ago, I connected socially with a corporate communications employee at a large telecommunications company. With social media now a mainstream activity — after all, nearly 700 million users are on Facebook , 300 million users are on Twitter , 61.4%

Awesome Association Jobs This Week – February 23

SocialFish

The membership roster comprises more than 3,000 professionals from both the business and creative sides of the industry who come from a broad range of disciplines, and represent cable telecommunications, broadcast, digital, film and print media.

What Small Businesses Need to Kickstart a Programmatic Ad Strategy

Convince & Convert

In the telecommunications industry, for example, the use of CRM data resulted in online campaigns that were 39 times more effective, according to Neustar. Business and customer data has existed for ages.

B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Blind case studies: write those case studies, just use generic descriptors (e.g., “a large telecommunications firm”) in place of the actual client name (e.g.,

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5 stats brands need to know to engage Irish & UK consumers

Sprout Social

The telecommunications service provider ultimately drove 20 million impressions since starting their employee advocacy program. There is no denying the power of brand social media. From raising a brand’s global profile to supplementing research and development efforts, social media can help grow multiple aspects of any organization.

4 VoIP Apps for iPhones

Idaconcpts

By incorporating support for the numerous telecommunications technologies used by different mobile voice and data providers MobileVOIP enhances your communications options while reeling in excessive long distance expenses. Voice over Internet Protocol has come a long way baby!

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3 Customer Service Secrets

Idaconcpts

That means you need to make them feel valued at every point of contact with your business: whether it be on-line, via verbal telecommunications, or face-to-face.

Out With The Old…Rethinking Outdated Intranet Portal Models Part I – Introduction

SocMed Sean

In 2006, I was involved in an Intranet project for a Fortune 500 telecommunications company with an employee base of around 25,000. Tweet Sean R.

103 Compelling Social Media and Marketing Statistics for 2013 (and 2014)

Webbiquity SMM

Within the Fortune 500, telecommunications (53%) and specialty retailers (48%) are most likely to have blogs. As the use of social media in marketing has become ubiquitous, marketers have turned their attention to making the use of business social media more sophisticated and strategic.

Top 17 Social Media Monitoring Vendors for Business

Socialmedia.biz

Attentio leads in social media analytics across the world because of its extensive expertise in a variety of fields, including medicine, finance, automotive, and telecommunication industries.

How More Calls and Conversations Will Provide You with Strategic Business Intelligence

Techipedia: Tamar Weinberg

This is a guest post by Jeanne Landau. It’s not rocket science – response rates and budget optimization are the crux of a successful advertising strategy.

List of Brand-Side Corporate Social Strategists: Twitter Edition

Webbiquity SMM

It’s an outstanding list, categorized by industry including Automotive, Chemicals, Electronics, Telecommunications, and a dozen other sectors, but all of the names were linked to the individuals’ LinkedIn profiles—no Twitter links!

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