Get Ready for the Bots – on Facebook Messenger
JUNE 14, 2016
Originally receiving a flood of negativity towards a standalone messaging app , compared to one simple Facebook app, users seem to be warming to it. The decision to make it standalone does make a lot of sense, since messaging is a big part of people’s lives nowadays and Facebook even bought the domain messenger.com to launch a version for web browsers last year. At the end of the day, customers are moving towards messaging as their preferred choice of customer service.