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Companies Are Using Social Media Data to Improve Customer Service

Socialmedia.biz

Companies are now using social media data – from sites like LinkedIn and Facebook – to match you to a call center agent that you’re likely to find enchanting. According to the Wall Street Journal , Afiniti’s other sources include business and credit profiles as well as social media sites like Twitter, Facebook, and LinkedIn.

Data 91
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Why digital literacy matters for marketers

Sprout Social

Remote work and safer-at-home orders are shifting digital transformation plans everywhere into warp speed, and marketers are along for the ride. In the context of marketing and business, progressions in television, radio and internet-based communications repeatedly demonstrate the advantage held by media-literate brands. Let’s dig in.

Marketing 140
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Traffic Rises 350% Year-Over-Year For Social Publisher BuzzFeed

The Realtime Report

Calling itself “the social news and entertainment company,” BuzzFeed demonstrated last month that whatever the publisher’s formula may be, it’s working. Social Media Statistics BuzzFeed BuzzFeed Video journalism social media social media statistics viral media viral news Youtube' What’s your take?

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8 Job Opportunities for German Language Learners

The Realtime Report

Many companies need translators to help translate their written materials into different languages for publication, marketing, and sales purposes. A job opportunity for you would be to apply as an interpreter with a business that deals with these types of international sales and marketing opportunities. Translation.

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What I Learned from My TestMasters (And TheGreensheet) #SocialMadness Experience

Waxing UnLyrical

The Business Journals (#bizjournals) believe you can. The Business Journals are a consolidated group of business media sources providing local business news in 43 cities. The Business Journals recently decided to capitalize on the momentum social media has gained by launching #SocialMadness , a social media competition.

Journal 175
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Social Media Intelligence Can Boost the Bottom Line

Proactive Report

Back in 1999 The Cluetrain Manifesto stated that markets are conversations, and that the Internet is enabling conversations that were simply not possible in the era of mass media. You start by listening and gathering information about your brand/s, your company, and your competitors. That has certainly proven to be the case.

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If Titanic Had Twitter

Social Media Marketing

The Titanic has always had an allure about it - an amazing feat of engineering that was brought down on its maiden voyage, tales of heroism and chivalry (women and children first), class struggles and unforeseen safety needs. The tweets began exactly a month before and have picked up pace on the last day of the ship's voyage on April 14-15.

Twitter 167