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Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web. I’ve been traveling a lot for business lately and so far the only airline I can say I will absolutely use again is Virgin Airlines. We all remember the United Breaks Guitars fiasco right? Social Media.

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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

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United Airlines: Principle Over People & Profits…Was It Worth It?

Myrland Marketing

Unless you’ve been stranded on a remote island for a few weeks, you are well aware of the incident on United Airlines that resulted in a passenger being forcibly removed from the plane. As ugly as that incident was, and that word doesn’t do it justice, the response from the airline matched it. Every airline does it.

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How to use Facebook Messenger for business

Sprout Social

Facebook Messenger can play a critical role in your Facebook marketing strategy if you know how to use it right. Take a look at the top benefits of Facebook Messenger for business so you can understand how to make the most of it: 1. This post How to use Facebook Messenger for business originally appeared on Sprout Social.

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United Airlines: Principle Over People & Profits…Was It Worth It?

Myrland Marketing

Unless you’ve been stranded on a remote island for a few weeks, you are well aware of the incident on United Airlines that resulted in a passenger being forcibly removed from the plane. As ugly as that incident was, and that word doesn’t do it justice, the response from the airline matched it. Every airline does it.

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Why Trend-Hopping Can Lead to Brand Failure on Social

Convince & Convert

You don’t want to end up allocating time and energy into something that you don’t fully understand how to approach and maintain. They honed in on their USP of creating & working differently as a Gen Z company. However, as with anything in life, diving into unfamiliar territory without reading the terrain can lead to catastrophe.

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How to Create Fandom: Your Employees Are Your Best Asset

WebInKnow

Just look at Trader Joe’s and Southwest Airlines, two companies that have beaten the competition through investing in fandom. Creating fandom around your business is something you can do right now. The excitement and energy fans bring serves as rocket fuel for any business.