The Realtime Report

MARCH 27, 2014

Mobile and social media will be a focus for airlines over the next few years, according to a recent survey from airline payment processing company WorldPay. A whopping 83% of airlines believe that improvement and deployment of new payment technology is a major business priority. Over two-thirds – 71% – of respondents believe the future of airlines payments lies in mobile. 18% of airlines will accept e-wallets on board by 2016.

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Devumi

APRIL 21, 2017

There are times, though, where companies fail to properly communicate on these platforms. When left unchecked, they turn into PR disasters like what happened to United Airlines recently. The post United Airlines PR Disaster: What you Can Learn from Their #FAIL appeared first on Devumi. Social media has become an indispensable tool for brands to connect with their customers and the general public.

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Airlines Case Study Platform Tools 85

Myrland Marketing

APRIL 18, 2017

Unless you’ve been stranded on a remote island for a few weeks, you are well aware of the incident on United Airlines that resulted in a passenger being forcibly removed from the plane. As ugly as that incident was, and that word doesn’t do it justice, the response from the airline matched it. United Airlines CEO Oscar Munoz responded to the incident with what felt like a knee-jerk comment. Every airline does it. We are the airlines, and we are in charge.

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Josh S Peters

OCTOBER 4, 2011

Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web. I’ve been traveling a lot for business lately and so far the only airline I can say I will absolutely use again is Virgin Airlines. You pay $50 – $150 depending on the airline change fee, pay any additional airfare, and you’re good to go. Customer Service Uncategorized Phones Social Media United United Airlines

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Convince & Convert

APRIL 6, 2015

Karlijn manages social media at KLM (Royal Dutch Airlines), which is no small task, as KLM gets about 60,000 mentions per week on social media. KLM had a social media presence as most companies did at the time, but they were getting flooded with questions on Twitter and Facebook about travel plans. After all, for an airline, people aren’t traveling on a 9-to-5 schedule. Social is too public; the company is vulnerable if something goes wrong.

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Myrland Marketing

APRIL 18, 2017

Unless you’ve been stranded on a remote island for a few weeks, you are well aware of the incident on United Airlines that resulted in a passenger being forcibly removed from the plane. As ugly as that incident was, and that word doesn’t do it justice, the response from the airline matched it. United Airlines CEO Oscar Munoz responded to the incident with what felt like a knee-jerk comment. Every airline does it. We are the airlines, and we are in charge.

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Airlines Sentiment Training Policies 40

Convince & Convert

MARCH 31, 2015

that causes so many companies to waste time and leak effectiveness like a 1973 Gremlin dropping oil in the driveway. Plus, the company has a remarkable blog of their own , and the team at Buffer is widely recognized as leading the charge toward business transparency world-wide. Plus, the PRO version alerts you to flight changes and other real-time drama, usually before you hear about it from the airline or other company.

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Webbiquity SMM

JANUARY 30, 2020

For example, Southwest Airlines rebranded themselves by implementing a yellow, red, and blue tri-color scheme. Here’s a snapshot from their website that showcases their new color scheme: Images via Southwest Airlines. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities. Guest post by Shane Barker. Building a brand is more important than ever.

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Brands Hashtag Airlines B2B 138

Bare Feet Studios

JULY 2, 2008

Home About What We Do PayPal Speaker Contact Subscribe Press / PR Bare Feet Network Internet Literacy for Business: Blogging, Podcasting, Online Video & Social Media Howto, Consulting, Training & Public Speaking Home > Branding , Strategy > Be Here Now Marketing: How United Airlines Can Take Advantage of Flight Delays Be Here Now Marketing: How United Airlines Can Take Advantage of Flight Delays by Roxanne Darling on July 1, 2008 Everyone knows the airlines are hurting.

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Mindjumpers

FEBRUARY 2, 2011

Tweet Laurel Moffat , who is a Communication Specialist at Southwest Airlines, has made a presentation about the company’s successful social media strategy at a January 25 Kansas City American Marketing Association lunch event. Here, Laurel is referring to how important it is to listen to what is being said about you and your company out there, because this can provide insight into which content that is meaningful and appropriate for your audience.

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Airlines Social Media Collaboration Travel 188

Webbiquity SMM

NOVEMBER 27, 2018

At the other end of the spectrum, the reaction on Twitter was brutal when United Airlines forcibly dragged a passenger off a plane in 2017. Missing out on what customers and prospects are saying about your company and its offerings—because you’re not listening and responding on Twitter—can seriously damage brand image. Social Media Marketing Twitter BizBash event marketing Motley Fool Oreos twitter lists Twitter marketing United Airlines

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Team Twitter Airlines B2B 161

The Way of the Web

JANUARY 1, 2012

And related to that was Neil Perkin, with a typically insightful post asking ‘Why big companies get rid of talented people?’ To quote: Despite talking a good game, many large organisations remain relatively poor at moving talent around the company. So companies take the easy option. How big media companies can keep talented people. Barely any companies ever actually do anything similar.

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Webbiquity SMM

MARCH 4, 2014

Invite bloggers to your company events, give them a peak “under the hood,” and the collective “media coverage” generated can be tremendous. They know the company’s products, people, policies and procedures from the inside. They (presumably) want the company to do well, as their livelihoods depend on its success. Yet companies big and small have struggled to capitalize on this potential.

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Review Airlines Radian6 Guidelines 208

Convince & Convert

DECEMBER 13, 2011

Mid-way on a Southwest Airlines flight home from a speaking engagement in Ft. Will Abraham’s parents ever fly any other airline? For companies that are social at their core, social media just lets the rich get richer. For companies that don’t truly believe in the primacy of the customer, all the Twitter and Facebook and blogs and YouTube in the world won’t change their fortunes. A cried a little on a plane last week.

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Airlines Loyalty YouTube Company 129

Mindjumpers

JUNE 29, 2012

Tweet As consumers in social media, we rarely go look for information on company websites. Rather, we go to a brand’s Facebook page, since it’s much easier for us to communicate with companies where we are already spending so much of our time online. When visiting a company’s brand page on Facebook to search for help, we can’t always be 100% sure that we actually get an answer to the question we post. KLM Airlines.

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Industry Engagement Airlines Telecommunications 213

Writtent Blog

JUNE 27, 2013

Research by the NN Group has found that while the average website visit lasts less than 60 seconds, the first ten seconds are the most important in how a prospect will perceive your website, and ultimately your company. The modern marketer’s job is to create a web experience that communicates everything wonderful and unique about their company in mere seconds. Here are some examples of companies getting it completely right: 1. 3-5 seconds.

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Twist Image

DECEMBER 6, 2011

It's a question of scruples: is what you do off of the company's time any of the company's business? That being said, when you're on the job, you are the company (or at least a representative of it). This past week, two of their executives got drunk on a flight, allegedly became belligerent, were restrained by airline staff and passengers, forced the flight to land and the story just keeps on getting uglier. You are the company that you keep.

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Company Travel Airlines Issues 81

Socialized

JULY 15, 2009

A YouTube video by a musician upset at United Airlines for breaking one of its instruments has reached nearly 3 million views in just a few days, and is creating a lot of buzz in social media circles. United Airlines led the musician on a year-long goose chase for reimbursement, and finally told him “no.&# The airline also tweeted that the video “is excellent and that is why we would like to use it for training purposes so everyone receives better service from us.&#

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Convince & Convert

MARCH 4, 2015

I was on my laptop using the wifi on Southwest Airlines. Bryan and his company, Pure Matter, do a bunch of work for IBM around influencer marketing. More Jay Today Videos From This Week: Jay Today TV bryan kramer IBM jay today southwest airlines technology Video Get all JayToday episodes at [link]. We’ve got all kinds of new technology, but can regulations keep up with it?

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Convince & Convert

APRIL 22, 2012

The single most important element of your social media program is making your company worthy of discussion. So why do so many companies toe the line of average, yet expect customers to shout from the digital rooftops about amazingly mediocre products and services? How do you build a Talk Trigger for your company? I encountered a fantastic, planned Talk Trigger recently from an outdoor fireplace company called Blue Rooster.

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Types Airlines Case Study Social Media 104

Mindjumpers

AUGUST 9, 2012

Airline companies and telephone companies are especially targets of a constant, daily stream of negative comments: In the two examples above, the brands found support in brand ambassadors. Community Management Marketing & Communication Social Network American Airlines Brand Ambassadors brand identity brand loyalty Crisis management Facebook Nicki Minaj Persona Social Media Virgin MobileTweet.

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Social Media Airlines Loyalty Marketing 190

Twist Image

JANUARY 1, 2015

Why would the airlines mind? Was Zaman looking to bring the airlines and travel sites to their knees? It''s a dangerous game because I''m often finding better flights than the ones that the airline websites are showing at the top of their internal search engines. Of course, the most practical thing that the airlines could do in a situation like this, is to sue. airline. This is an interesting one, isn''t it?

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Findability Data Startup Types 63

Jeff Esposito

DECEMBER 7, 2013

One company to tie into the craze was Turkish Airlines with this great video: social media Viral Video Kobe Turkish Airlines Messi Selfie Love it or hate it, 2013 was the year of the selfie. Everyone did one at some point or time in the year, some folks should have shown some restraint, but alas is the selfie.

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Janet Fouts

NOVEMBER 4, 2020

Make It Work she reveals why you don’t have to rely on your company, your coworkers, your boss, or anything other than yourself for your professional fulfillment and engagement. Company Website.

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Engagement Airlines Consultant Instagram 128

Twist Image

SEPTEMBER 27, 2011

If you have a smartphone, make sure to download the app for the airlines you fly with. Most of these airline apps allow you to not only be notified of flight delays and airline schedules, but they also allow you to check-in and receive your digital boarding pass. Being checked-in also means that you do not have to deal with lines at the airline counter (another massive frustration for travelers). airline app. Tags: airline.

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Travel Hotels Airlines Meeting 82

WebInKnow

DECEMBER 4, 2019

Just look at Trader Joe’s and Southwest Airlines, two companies that have beaten the competition through investing in fandom. Creating fandom around your business is something you can do right now. The excitement and energy fans bring serves as rocket fuel for any business. Best Practices Fanocracy

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Airlines Energy Company How To 47

ProBlogger

SEPTEMBER 26, 2011

Bloggers worldwide are proving to be fierce competition for mainstream media, as companies decide how to get the best return on investment for their marketing buck. If you have the following seven things, then your blog and social media networks will be highly valuable digital assets, sought after by major companies. If companies are already paying big bucks to advertise to your audience on TV, radio, magazines and newspapers, then you’re in a profitable niche.

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Travel Airlines Blogger Company 43

Socialmedia.biz

NOVEMBER 11, 2020

Here are five of the advantages associated with forming a company in Dubai. The DMCC free zone hosts many multinational corporations and DMCC company formation is one of the best ways to register a business in Dubai. Emirates Airline is the largest airline in the Arab world.

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Airlines Telecommunications Tourism Construction 78

Convince & Convert

JUNE 4, 2014

To help us do this, we selected the blog, Behind the Seeds , from Canadian seed company Canterra Seeds. Let Your Experts Free According to Sheena, one of the goals for Behind the Seeds is to develop a ‘human’ image for the company and to establish Canterra as a voice or authority on seed in the market. Make the Blog Part of the Company Culture Blog Rescue isn’t a series on company culture, but let’s address it for just a moment.

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The Realtime Report

NOVEMBER 20, 2020

Avoid the Hassle of Conforming Your Schedule to an Airline. It may also mean that if you’re representing the company at a conference, convention, or trade show, you can get to the destination and be well rested before it’s time to begin your duties. 4 Reasons Why Charter Flights.

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Airlines Cost Travel Conference 118

Social Media Network Marketing

FEBRUARY 15, 2010

Monday, February 15, 2010 How Businesses Use Twitter Today How Businesses Use Twitter Today Southwest Airlines is using it to let people know about flight changes, conditions and more. Zappos is a great online shoe company. You can set up a search for your company name or your competitors' names and receive notifications whenever something is said.

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Tweetdeck Reputation Twitter Social Media 50

Ari Herzog

JULY 27, 2020

It’s great that California pledged support to essential workers , and that Massachusetts sued rideshare companies for its drivers to be classified as employees. The White House should bail out child care , for instance, to the same intensity as it gave billions to airlines.

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Airlines Banking List Comments 91

Laurel Papworth

SEPTEMBER 24, 2012

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. This article first appeared in on Smart Company. Online Communities Smart Company social media Facebook retail TwitterI travel. A lot. So when I’m in a new city and looking for a place to eat, I amble down the street to see what I can find.

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Retail Foursquare Badge Airlines 66

The Marketing Blog

DECEMBER 8, 2007

helps the company in its marketing communications efforts. When you write an email to me for example – Please address me by name ‘Daksh’ instead of Hey, ‘You got a cool blog’ Hey XXX(well I’ve seen some funny names really We’re a cool company and we think this might be useful for your product. Home About In the Media ATM Redefined A Pleasant Gift December 9, 2007.7:05 05 am Coverage Questions !

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Questions Web 2.0 FeedBurner Airlines 100

Visually SM

SEPTEMBER 17, 2015

For instance, you could post a ton of content to your page that you know will go viral online—gaining tons of impressions in the process—but if that content isn’t actually relevant to your company, it doesn’t really help your cause. One amazing example is Royal Dutch Airlines which has surpassed its industry average of 11.3%

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Metrics Social Media Airlines Sentiment 197

Convince & Convert

MAY 22, 2014

Hints such as airline, flight duration, and local time can assist in identifying the location, but also deduct time from the clock. The top 50 scores have a chance to win two free airline tickets to a destination of their choice. It’s also somewhat unexpected from an airport versus say, a tourism board, airline, hotel, or other attraction. Future elements of this game could include strategic partnerships with airlines with major hubs at Amsterdam Airport Schiphol (e.g.

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Airlines Tourism Travel Hotels 109

Twist Image

MARCH 21, 2012

He'll complain about politics, the weather, the airline, the airport, the security and the shoe shining session usually ends with the line, "this will be the last day that I am shining your shoes. My friends at Bazaarvoice have a very interesting human resources policy that they call, "the ride home" : if someone no longer wants to work at the company, they pay them a couple thousand dollars to leave. company. "This will be my last day shining your shoes."

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Airlines Bazaarvoice Retail Policies 83

Small Business Mavericks

JULY 19, 2013

Large companies often acquire smaller companies because they want access to the technology, or they want the personnel involved with the company due to its talent. Another reason larger companies often acquire smaller companies is because they are planning to start offering a similar service. It’s easier to move into a business niche by acquiring a company already there than it is to start from scratch. Travel companies. Airlines.

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Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Fly more miles, get priority seating on an airline.

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Social Media Strategy Influencer Social Graph 105

The Realtime Report

AUGUST 7, 2020

With a travel app, you become a true mediator between users and hotels, restaurants, taxi, airline companies, etc. Making the Perfect App for Travelers. People love traveling and seeing the wonders of the world. How great it is to arrange your very own journey!

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Travel Airlines Tourism Hotels 91