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Jira Service Management vs Zendesk: Which Software Do You Need?

The Realtime Report

Jira Service Management is tailored with advanced IT service management (ITSM) features, it’s particularly well-suited for IT support teams. Jira Service Management vs Zendesk: Compare Ticketing Options Jira Service Management offers extensive ticketing features, but its user interface might appear complex, especially for newcomers.

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Top 10 customer service software tools

Sprout Social

This includes features that empower teams to exceed expectations when it comes to response time. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not).

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9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. This article will dive into all the details about chatbot builders and explore their features. Table of contents: What is a chatbot builder?

Hubspot 101
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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. The Dashboard features a directory that enables users to self-select the type of support they’d like to receive.

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Introducing a More Powerful Salesforce Integration

Oktopost

This week, we’ve released a major update to our Salesforce integration that features more advanced social attribution, lead syncing and reporting capabilities as well as the new Social Insights package. Since this feature was used mostly for attribution, with this update, it’s no longer needed. Here’s what has changed.

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