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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

With this challenge, of course, comes new opportunities to provide trust-building service to your potential and current customers. . During this season, you may not have good news for all. Avoid Social Customer Care Burnout. Establish Guidelines That Encourage Maximum Transparency (and Yes, Even Disappointment!).

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7 Questions About Facebook’s New Star Ratings System

Convince & Convert

On with the Facebook news: Like Sneetches, but with more Memes. Taking a play from Yelp, Facebook has been collecting ratings data via their mobile app for more than a year. Is this score only determined by ratings generated from mobile users? Facebook is an amazing company that has changed the world in many ways.

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The 12 Best Chatbot Examples for Businesses

Hootsuite

This makes them ideal for answering FAQs at any time of the day or night. JennyBot was available on Slush’s website and mobile app. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. And it served to give their audience what they wanted: timely answers to FAQs. Source: Heyday.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

You’ll also be able to identify new audiences and markets you may not have considered. Durex was one of the first companies to use social media intelligence to identify the needs of the LGBTQIA+ community — a market they had previously largely overlooked. Mobile app to monitor on the go. Advanced analytics and insights.

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What Can Make Your Brand’s Instagram Stories Stand Out From the Crowd?

agora pulse

Native is a body care company that makes deodorant, body wash, and other body care products. . After Danielle used her Stories to highlight Native products, she followed up with a detailed answer for her audience about the fragrance ingredients in the company’s products. . Navigate to your Instagram profile in the mobile app.

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GDPR and social media: What marketers need to know

Sprout Social

” Chances are you’ve heard of GDPR or perhaps recall EU companies scrambling to become compliant with data and privacy regulations in May 2018. That said, ongoing compliance is required for companies looking to avoid fines and penalties. For example, consider how so much social traffic comes from mobile devices.

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The Best Instagram Stories of 2019

Buffer Social

You can share your songs straight to Instagram Stories from your Spotify mobile app. . Our next pick is from another cookware brand, or rather, from its parent company. Pattern is the brand featured in our new podcast series that follows the introduction of Pattern, going from nothing to a new product over the course of a few months.