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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . That takes us to the first recommendations for activating an excellent customer experience on social media this holiday season: Train Your Social Care Team.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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How Atlassian uses Sprout to enhance Social Media ROI

Sprout Social

I spoke with Loren Siegel Atlassian’s Community and Social Engagement Senior Team Lead to learn how Sprout helps her team execute premier social customer care, boost team productivity and understand their audience to craft better community connections. in savings over three years. Atlassian started using Sprout Listening in 2019.

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3 Steps to Creating a Winning Instagram Marketing Strategy

Convince & Convert

The app gives you access to professional video editing tools that can be mastered without training. You need to gradually build trust and a community of people who look forward to your updates. Here’s a quick FAQ to help you create consistent presence on Instagram: How often should I publish content on Instagram?

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Enforcement of iOS 14 Changes for Facebook Advertisers Begins

Jon Loomer

iOS 14 FAQ. Every week, I conduct a strategy session, webinar, and Hotline Q&A for my most exclusive members within the PHC – Elite community. You can also get answers from other members within the private Facebook group as well as get access to iOS 14 training and all other training I’ve conducted.

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AI won’t replace social teams: Here’s why

Sprout Social

It’s about connection, and building a community—a human element AI just can’t fully replicate. Everyone is still going to want human-to-human interaction—the thing that’s most important about community building— to be driven by an actual person,” Jeff says. Many AI models are trained in the past,” Jeff explains.

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6 Things The Army Taught Me About PR

Waxing UnLyrical

To the Army, engagements often mean meeting with people in the community. If we engage the community, build trust, and demonstrate they have a vested interest in the outcome, we might tip the scale of favor. An extended community. It’s the title of a popular book on social media. Image: rajkumar1220 via Flickr, CC 2.0.

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