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How to create a complaint management system to protect your brand reputation

Sprout Social

Mishandling complaints could harm your company even more than the complaint itself. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

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The Best Facebook Messenger Marketing Strategies for 2023

Hootsuite

Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. By implementing Heyday, the company was able to give customers a means of engaging over their favorite channel. Constant, repetitive answers can wear a person down.

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6 Ways to Avoid the Instagram Shadowban in 2022

Hootsuite

Create a positive environment, be respectful in all communications (even DMs), don’t post inappropriate content or promote violence, and—especially important for companies—ensure you own the copyright (or have permission) for everything you post. Instagram shadowban FAQ. Don’t act like a bot. Be consistent. FireThumbs.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

With Streams, you can track keywords, hashtags, and phrases, as well as set up notifications for new mentions or conversations related to your brand. Durex was one of the first companies to use social media intelligence to identify the needs of the LGBTQIA+ community — a market they had previously largely overlooked. Try for free 2.

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How to Delete a VSCO Account: A Step-by-Step Guide

BeingOptimist

You are not okay with the privacy policy of the company. You may want to avoid unwanted notifications or messages from the app. FAQS What happens when I delete my VSCO account? Some of them are: You are not satisfied with the app or its features. You may want to switch to another photo or video editing app.

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GDPR and social media: What marketers need to know

Sprout Social

” Chances are you’ve heard of GDPR or perhaps recall EU companies scrambling to become compliant with data and privacy regulations in May 2018. That said, ongoing compliance is required for companies looking to avoid fines and penalties. Is there a link between GDPR and social media? TikTok’s privacy policy.

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How to Use Instagram Chatbots for Customer Service and Sales

Hootsuite

So do make sure you’re still keeping an eye on those notifications—every once in a while, your robot BFF is going to need some support. If the platform gives examples of companies that use its services, try messaging those companies yourself to see how good the chatbot really is. Example 2: Answering FAQs. DON’T spam.