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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Before we move into how to mobilize your company to provide extraordinary social customer care, this is a great time to remind everyone reading that social media community managers are grappling with burnout: The faucet never stops. If you don’t have a social listening tool in place, now may be the season to invest in a tool.

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The 12 Top Benefits of Chatbots in 2023

Hootsuite

Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again. Needless to say, this is a major time saver for retailers.

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How to Use ChatGPT for Social Media + 46 Prompts to Get Started

Hootsuite

Luckily, ChatGPT, a conversational artificial intelligence (AI) tool that generates human-like content, promises to make social media success more attainable. Try using prompts like: Create a three-month social media strategy for an organic snack company. The company is active on Twitter, Facebook, TikTok, and Instagram.

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10 New Retails Trends You Need to Know for 2023

Hootsuite

of those purchases were made on a mobile device. A takeaway from that is that if your business doesn’t have a mobile-friendly ecommerce store , and you’re not selling on social , then you’re already a step behind the rest of the industry. These companies often fail due to a loss of relevancy. Using fraud prevention tools.

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The 12 Best Chatbot Examples for Businesses

Hootsuite

This makes them ideal for answering FAQs at any time of the day or night. JennyBot was available on Slush’s website and mobile app. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. And it served to give their audience what they wanted: timely answers to FAQs. Source: Heyday.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Social media listening tools like Hootsuite Streams are a great place to start when it comes to monitoring. Interpreting the data, whether through manual analysis or automated tools, allows you to uncover insights into customer behavior and trends in conversations. Check out these social media tools that do the math for you.

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The Complete Guide to Using Facebook Chatbots for Business

Hootsuite

Have you ever messaged a company on Facebook, only to wait so long for a response that by the time they get back to you, you forgot you contacted them in the first place? 60% of people say they are open to receiving personal messages from companies. say a chat box to speak with a company is a driver of their online purchases.

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