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Seven Post-Pandemic Office Tech Trends to Look Out For

The Realtime Report

Many teams now complete a quick health survey via a mobile app on their way into the office so that they can be effectively screened before arrival. According to an Adobe Voice Survey, 86% of people said that voice tech would make the office more sanitary, while 77% expected to use this tech more frequently in the next year.

Trends 91
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What is a customer journey map and how to make your own [examples included]

Sprout Social

Recently, our social team talked about using social media for the customer journey in the auto industry. Don’t forget to integrate feedback mechanisms, such as customer surveys or user testing. Use surveys or feedback forms to ask customers how they felt during their experience. What are the 7 steps to map the customer journey?

Examples 104
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How to Create an Employee Engagement Social Media Strategy: Tips and Tools

Hootsuite

It should include tactics that encourage your employees to share branded content to their social media profiles as well as tools that help you distribute content to your team and track performance. Send out an employee survey. Hootsuite surveyed employees and learned that different teams wanted different social resources.

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How to Develop a Social Media Policy for Employees in 2020 and Beyond

Oktopost

A living and breathing document that changes with the times, the social media policy is created and maintained through cooperation and collaboration of numerous teams in the organization. That said, surveys also show that 77% of employees are hesitant to be brand champions on social media.

Policies 146
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Brand experience: Why it matters and how to build one that works

Sprout Social

This could be via your social media channels, website, in-store, during events or with your customer care team. It also means a unified experience across all the channels you use such as your website, social media, mobile apps, advertising or physical stores. chicagobulls POV: Soaring around the court before tip off ?

Brands 114
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Why Email Needs A Facelift

Twist Image

While many saw mobile email as a liberating force, many relish the day that getting email anywhere and everywhere was invented. Other Zappos team members will show up at your desk with a dunce cap for you. collaboration. mobile email. For most, email is clutter. If you work at Zappos , never do a reply-all to an email.

Wikipedia 101
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Love Your Brand

Twist Image

What do the top performing marketing teams do? It turns out that Salesforce released their State of Marketing report that surveyed over 4000 marketing chiefs across various countries. With that, they were able to rank what these top performing teams were doing. Excel at collaborating with other business units.

Brands 40