Remove Collaboration Remove Communities Remove Questions Remove Sentiment
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Mastering Community Management on Social Media: Principles, Strategies, and ROI

Keyhole.co

Engaging with your community on social media in today’s digital world is essential for your brand. Community management on social media isn’t just an option anymore but a non-negotiable aspect of doing business. By managing your online community, you’ll boost engagement and drive long-term growth. Let’s get started.

ROI 52
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How and why you need to track brand mentions across networks

Sprout Social

Forum and community mentions These occur when your brand, products or services are mentioned or discussed in online forums or communities used for open discussions and can include sites like Discord, Reddit, Quora and specialized forums (e.g., tech forums, gaming communities).

Brands 68
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What social media tasks to automate and what to personalize

Sprout Social

Collaborate with other teams and departments Social media managers establish clear lines of communication, foster a culture of knowledge sharing and work with others to develop and execute integrated campaigns that drive results. Engagement Using sentiment detection so customer care teams can identify high-priority messages.

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Social Listening vs. Social Monitoring: How To Use Both in 2024

Hootsuite

Social mentions (aka whenever your brand name is used on social media) can include questions, complaints, feedback, and more. Community building Monitoring your social mentions is a great way to talk to your audience. It can help you build relationships with your community. Brand sentiment. Social ROI.

HootSuite 115
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5 ways social media listening increases customer advocacy

Sprout Social

Most marketing professionals constantly grapple with two questions: What do our customers actually want and how can we turn them into our biggest champions? This qualitative social data reveals customer sentiments, preferences and experiences. Applying these insights impacts your business strategy in two ways: 1.

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What is digital customer service?: A complete guide

Sprout Social

Consider collaborative spaces to address customer concerns Food for thought: If one customer has a concern, chances are many others have (or will!) That’s why it’s a smart move to establish forums or communities to address service questions publicly. the same issue. The post What is digital customer service?:

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8 Social Media Questions Publishers Should Be Asking Themselves

Adam Sherk

To provide a strategic overview and set a framework for the discussion I came up with a list of questions that summarizes the types of issues we frequently encounter in helping publishers with social media. Here are eight social media questions that publishers should be asking themselves: 1. AKA Are we collaborating effectively?).