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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Promptly responding to, and addressing your customers’ specific issues can turn a negative experience into a positive one. It will also demonstrate your commitment to resolving issues and delivering a positive experience.

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Why your social media isn’t working

Sherrilynne Starkie

It meant no promoted content, a limited use of stories and no analytics. One company had spent more than year updating and promoting its Facebook page, but wasn’t getting the engagement needed to raise awareness of important policy issues. Soon productive online conversation about important issues was taking place.

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A Privacy-First Digital Marketing Landscape

Dave Fleet

The privacy issues related to social are myriad and layered (see: The Social Dilemma ), and have been further compounded recently by COVID-19 misinformation, the weaponisation of social media by state actors, domestic political pot-shots and by the ongoing whiplash-inducing saga that is TikTok. Social media issues just scratch the surface.

Privacy 195
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[Interview] How Microsoft Uses Social Analytics, And How You Can Too

Audiense

As the demands of this role grows, so does the social media data and analytics understanding required by social media teams. Ben Donkor is a social media analyst at Microsoft, and is adamant about the importance of social media analytics for all businesses.

Microsoft 112
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Drafting My Next Job Description

Ari Herzog

I am seeking a full-time position in public policy. The employer will probably be a think tank or NGO involved in technology policy campaigns, but it could be private enterprise. You will work on public policy issues in collaboration with cross-functional directors and coalition partners in the region and around the world.

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8 Things To Know About Social Media Compliance

Keyhole.co

Additional features, such as finding trends, viewing profile analytics, and cross-platform publishing make it that much easier to streamline content management. If you’re not plugged into what is being posted, you might miss compliance issues. Share materials to help educate them on compliance-related issues. Privacy policy.

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How is Lean Data Management Better Than Big Data?

Socialmedia.biz

Sometimes storing large amounts of data might cause regulatory compliance issues because of privacy and retention policies. Instead, you should focus more on actionable insights and analytics to conduct the task at hand. LeanData only uses data critical for engagement analytics and ABM. Less is more.

Data 95