agora pulse

NOVEMBER 6, 2017

A social media monitoring tool helps you stay in touch with your followers and listen to what people say about you and your industry. Some tools just give you the basics while others provide a more comprehensive, social CRM style solution. A robust social media monitoring tool is a must for agencies.

Social Media 119

Social Media Tools Geotagging Social Media Management 119

Hootsuite

SEPTEMBER 7, 2021

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. What is social CRM?

Social CRM 128

Social CRM Strategy HootSuite Microsoft 128

Sprout Social

AUGUST 3, 2016

This update brings together contextual information and collaborative tools to help teams seamlessly resolve support issues, nurture prospective leads and deliver an exceptional brand experience on Facebook. Referencing past conversations is a key component to any social customer care strategy.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

Social Media 123

Social Media Social CRM Strategy Consultant 123

Sprout Social

DECEMBER 8, 2016

Information your team can use to provide context to your community and keep engagement top-of-mind. Whether it’s a first time customer who has a question about your brand or a long time follower who regularly engages, the Instagram Contact View streamlines internal communication and equips your team to respond knowledgeably and accurately.

Engagement 40

Engagement Instagram Avatar Social CRM 40

Sprout Social

APRIL 28, 2022

Because every missed deadline, bottleneck and minor misunderstanding trickles down to impact your team’s productivity. But the bigger your company, the faster these issues tend to snowball out of control. That’s why dedicated business communications tools have become a staple of in-person, remote and hybrid teams alike.

Team 92

Team Tools Hubspot Collaboration 92

Laurel Papworth

MAY 23, 2010

Not all comments have been good but I think a lot of issues have been around training and understanding of it’s core purpose, and overly rigid implementations by IT. Australia Sharepoint Conferencer organisers have very wisely been on Twitter for some time and using social media to promote their conference. Will I see you there?

Sharepoint 63

Sharepoint Conference Social CRM Microsoft 63

Convince & Convert

SEPTEMBER 22, 2010

Meanwhile, if your social media team and your email team are not the same people, you need to start thinking about how to merge them, pronto. I especially like your comparison of social media to digital bumper stickers and an expression of passion for something, as opposed to permission to market to them.

Social Media 137

Social Media Strategy Social CRM Consultant 137

Hootsuite

JANUARY 24, 2024

Picture this: You’re in the middle of a social media crisis (oh no!), All you and your team need to do is grab a social media customer service template and hit Reply All. Even if you’re not in crisis mode, templated responses or messages can save you tons of time and improve your social media customer service.

Template 101

Template Templates Social Media HootSuite 101

Jeff Esposito

APRIL 4, 2011

Well for starters if this is to happen, vendors are going to sell a one-stop solution for “social” CRM. For example, what I use for social media monitoring is perfect for me. I would also argue that the needs of a CRM department are much different than those of a marketing department or PR team/firm.

Radian6 52

Radian6 Social Media Social CRM Company 52

Convince & Convert

APRIL 1, 2010

The team’s record for the last five years: 2009-10 (14-60) so far 2008-09 (24-58) 2007-08 (22-60) 2006-07 (32-50) 2005-06 (33-49) In fact, the Timberwolves have won a playoff series only one time in their 21 years of existence. But, it’s widely disparate content usage across social outposts that’s the real mystery.

Social Media 120

Social Media Content Analysis Sports 120

Convince & Convert

AUGUST 11, 2010

Want to cheer for a historically mediocre college football team. In fact, Bill Oliver is the manager of my son's hockey team, so we'll be there for certain. I think they have the pre-season #1 college basketball team. But you're right, location is less of an issue now than ever before. I went to IU BTW.

Social Media 116

Social Media Strategy Travel Team 116

Convince & Convert

JUNE 3, 2010

I take pride in this job and I kicked the shit out of that call and I took a perfect game away from that kid over there.&# ( see it on YouTube ) But Joyce’s owning of the issue gets even better. Why do Cleveland teams get involved in ridic. To not directly address this question is to skirt the issue Jay. games, btw?

Social Media 157

Social Media Strategy Consultant Social CRM 157

Visually SM

JULY 27, 2020

Hootsuite allows you to manage multiple social content streams from Twitter, Facebook, LinkedIn, and Instagram. It is one of the most famous social media tools in the market. Working across multiple networks with a social team can be difficult, and Hootsuite makes it possible for you and your team.

Social Media Management 246

Social Media Management Social Media Tools Domain Name 246

Convince & Convert

JULY 21, 2010

A recent presentation at the PRSA Counselors Academy, by Michael Lasky , Partner and Chair of the Public Relations Law Practice at the law firm of Davis & Gilbert in NY, provided a wake up call to those in attendance about how the law is slowly creeping into the social landscape and why responsible marketers had better pay attention.

Social Media 155

Social Media Policies Consultant Social CRM 155

Convince & Convert

APRIL 12, 2012

What is the social media stat of the week? Eric’s Social Media Stat of the Week: 27% of People Try to Resolve Their Issues Another Way Before Calling Customer Service Lines. The social media stat of the week comes from… I guess it’s a management consultancy or a research group called the CFI Group.

Hotels 118

Hotels Instagram Authentication Social Media 118

Convince & Convert

JUNE 24, 2010

Testimonials are a huge part of the infomercial world, as they are for effective social media. Sure, you can tell your company story ad infinitum in social media, but ultimately you’ll benefit so much more if you can make your customers part of your marketing team.

Social Media 122

Social Media Strategy Social CRM MySpace 122

agora pulse

MAY 12, 2020

As you can see, the comments bring up a number of issues. No matter the issue, the WWF typically responds promptly, providing customer service and keeping the overall sentiment positive. But which one is right for your team? Sprout Social charges by user, and the monthly fee starts at $99. Agorapulse.

Comments 185

Comments Facebook HootSuite How To 185

Convince & Convert

JANUARY 10, 2013

As we learned a few months ago in a recent release of The Social Habit (a social media research project that Jay is working on with Tom Webster , Mark Schaefer , and Jason Falls ), customers have high expectations of brands using social to address customer service issue. Click to read more »

Brands 162

Brands Software Twitter Research 162

Convince & Convert

AUGUST 18, 2010

How can we convince our clients that we’re good at social media? How can we find a social media guru to add to our team? Better question: How can we distribute social media knowledge across the entire firm, including ongoing training and knowledge sharing? What do you think? link] jaybaer I agree Angela.

Questions 161

Questions Social Media Consultant Education 161

Convince & Convert

MARCH 3, 2010

My big issue with digital in general (and social media in particular) is that all too often tactical tools are held up as strategic solutions. You just did so very succinctly and sounded so much better than I do. I may steal this.

Social Media 122

Social Media Strategy CoTweet CoTweet 122

agora pulse

JULY 14, 2020

As a social media manager, you don’t have time to try out each one you hear about! Create miscommunication within your team. So, whether you work for an agency or a small business, you can increase efficiency, streamline your workflow, and improve teamwork with a single social media management platform. Disrupt your workflow.

Tools 97

Tools Twitter Social Media Management Team 97

Keyhole.co

JULY 9, 2023

Automate generating custom reports with vital social media metrics and share links to real-time dashboards with team, clients, and stakeholders. Actionable insights and analytics to track social media engagement, campaign performance, and measure impact. Zac G The lack of analytics is a big issue.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Convince & Convert

SEPTEMBER 21, 2010

From a PR angency perspective (I work on the digital team for Porter Novelli), I’d add the myth that social media is a specialist skill. From a PR angency perspective (I work on the digital team for Porter Novelli), I’d add the myth that social media is a specialist skill. Tyler Excellent post.

Social Media 151

Social Media Strategy Consultant Web 2.0 151

Convince & Convert

JUNE 22, 2010

New research from White Horse of 104 companies found that in 86% of companies, executives are not using social media. How can you instruct your team to implement and operate something that has so much potential to immediately win (or lose) customer hearts and minds, if you’ve never used it yourself?

Social Media 132

Social Media B2B Company Consultant 132

Convince & Convert

APRIL 15, 2010

Second, huge thanks to Joe and his team for the honor. But, when the next issue is printed, unless you advertise again, the flow of new customers stops. The very blog that you’re reading came out #1. Thank you to everyone who reads Convince & Convert. Your feedback, comments, and support are what keep me doing this.

Content 125

Content Marketing Consultant Social Media 125

Sprout Social

JULY 17, 2023

Social media provides businesses with direct, real-time access to their customers. But without a social CRM tool, that information stays isolated within marketing teams. The right social media management tool can unite teams around deep customer insights, cutting confusion and increasing collaboration.

Social CRM 80

Social CRM Microsoft Collaboration Software 80

Convince & Convert

SEPTEMBER 21, 2010

Are you working with a team or collaborating with a client? • We have keyword searches that trigger email notifications to selected people on the social media teams or within the organization who need to be aware of what is happening in connected channels. Third – how will you be handling the monitoring? •

Social Media 157

Social Media Radian6 Strategy SM2 157

Sprout Social

SEPTEMBER 26, 2016

With collaborative tools and intuitive workflows, your team can increase productivity, escalate issues tied to negative Facebook Reviews and create tasks for efficient follow-up. For businesses that operate more than one brick-and-mortar location, a unified inbox saves time by enabling teams to monitor and engage more productively.

Review 40

Review Engagement Facebook Social CRM 40

Convince & Convert

SEPTEMBER 8, 2010

Fox wants to recoup their investment, not by doing new things, but by squeezing the turnip and doing the old things better, using Fox’s sales team as the vise. And that’s why your social media strategy must be tools-agnostic. link] The Four Semi-Truths of Social Media « Direct Marketing Observations [.]

MySpace 137

MySpace Facebook Social CRM Consultant 137

Convince & Convert

JULY 8, 2010

The reasons that social networks require email addresses are numerous: 1. This allows them to tell you when the system is down or experiencing service issues. Take that Team Edward! A driving force behind the company’s SUBSCRIBERS RULE! And you have to admit, that’s pretty cool.

RSS 129

RSS Research B2B Consultant 129

Convince & Convert

AUGUST 4, 2010

Every marketer should spend some time with the customer service team at least once a month listening to complaint calls. Every marketer should spend some time with the customer service team at least once a month listening to complaint calls. They shine the light on your problems, so you don't have to go searching for them.

Social Media 132

Social Media Strategy Comments Course 132

Convince & Convert

JULY 22, 2010

The Leukemia & Lymphoma Society’s Team In Training (TNT) Program: The Leukemia & Lymphoma Society is a charitable organization focused on fighting blood cancers.

Social Media 129

Social Media Strategy Influencer Case Study 129

Convince & Convert

JUNE 11, 2010

We’ll be rolling out a Facebook page so that as many folks as possible can begin interacting around the issues covered in the book. We desperately want and need your help to keep us on track, too.

Upcoming 125

Upcoming Project News Social Media 125

Techipedia: Tamar Weinberg

MARCH 22, 2011

Rapportive is a social CRM, giving you important information about the person who is emailing you. If they’re connected via social networks, you get their picture, their location, and job titles, in addition to their Twitter feed and Facebook updates (if available) and links to their social profiles. Rapportive.

Products 236

Products Tools Google Reader RSS 236

Convince & Convert

JUNE 3, 2010

Do you think the ownership issue could lead to a privacy issue similar to FB? Which leaves us with a huge question: who owns the data generated by visitors to these “sites&# ?

Social Media 110

Social Media Strategy Consultant Social CRM 110

Convince & Convert

FEBRUARY 25, 2010

What a genius marketing team they've got over there. I will have to research them more now.

Social Media 117

Social Media Case Study Strategy Study 117