Convince & Convert

AUGUST 10, 2010

Then I tweeted, and my issue was resolved. Combine that with location and mobile data, and you get real-time smart agents that tell you whom you should approach in a restaurant to buy a drink. I think the real issue here may be linguistics. Personally, I had a problem with an airline recently. JF : Hyper-targeting. Every week.

Social CRM 134

Social CRM Influencer Klout Social Media 134

Sprout Social

AUGUST 3, 2016

This update brings together contextual information and collaborative tools to help teams seamlessly resolve support issues, nurture prospective leads and deliver an exceptional brand experience on Facebook. Referencing past conversations is a key component to any social customer care strategy. Public comments and replies.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Hootsuite

JANUARY 24, 2024

Picture this: You’re in the middle of a social media crisis (oh no!), All you and your team need to do is grab a social media customer service template and hit Reply All. Even if you’re not in crisis mode, templated responses or messages can save you tons of time and improve your social media customer service.

Template 101

Template Templates Social Media HootSuite 101

Convince & Convert

AUGUST 11, 2010

Want to cheer for a historically mediocre college football team. In fact, Bill Oliver is the manager of my son's hockey team, so we'll be there for certain. I think they have the pre-season #1 college basketball team. But you're right, location is less of an issue now than ever before. I went to IU BTW.

Social Media 116

Social Media Strategy Travel Team 116

Convince & Convert

JUNE 24, 2010

Testimonials are a huge part of the infomercial world, as they are for effective social media. Sure, you can tell your company story ad infinitum in social media, but ultimately you’ll benefit so much more if you can make your customers part of your marketing team. I just ditched AT&T for T-Mobile.

Social Media 122

Social Media Strategy Social CRM MySpace 122

Keyhole.co

JULY 9, 2023

Automate generating custom reports with vital social media metrics and share links to real-time dashboards with team, clients, and stakeholders. Actionable insights and analytics to track social media engagement, campaign performance, and measure impact. Zac G The lack of analytics is a big issue.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Sprout Social

SEPTEMBER 26, 2016

With collaborative tools and intuitive workflows, your team can increase productivity, escalate issues tied to negative Facebook Reviews and create tasks for efficient follow-up. For businesses that operate more than one brick-and-mortar location, a unified inbox saves time by enabling teams to monitor and engage more productively.

Review 40

Review Engagement Facebook Social CRM 40