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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . If your social media manager is the only one serving as your organization’s social media customer service center, you need to rethink your approach. .

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Moii Unleashes a Virtual Social Revolution! Illuni’s New Platform Transcends Borders, Connecting Global Minds in 3D

Bill Hartzer

Virtual avatars in Moii are customizable, and interactions take place in a rich 3D world, accessible from mobile devices. Moii is more than an app; it’s a community fostering connections beyond social inhibitions and geographical borders.”

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How to Organize Your Content Marketing Assets in 3 Easy Steps [podcast + worksheets]

Pam Moore

The purpose of this post is not to educate you on what content marketing is, but instead to help you organize it, prioritize it and maximize the investment you have already made in content marketing to date. Download a worksheet here to help you organize every piece of content you have into these 3 categories! This part is easy.

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Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

Goods and Services Description.

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Velma Hart Talks Open Community

SocialFish

This is the second in a series of interviews we are conducting with CEO’s and senior executives about their take on the concepts in Open Community. We started our conversation with this one question: How do you think the concepts in Open Community will shape associations in the future? ’ That’s the fundamental premise.

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The 9 best reputation management services for your brand in 2024

Sprout Social

Reputation management services help organizations consistently monitor and maintain their social media channels, business listings and other online platforms to foster an overall positive and trustworthy digital presence. It integrates with over 200 tools and systems and has an AI assistant function for quick message replies.

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3 ways to manage Instagram DMs and avoid inbox overload

Sprout Social

Add on all of this to juggling Instagram management between your mobile phone separate from the rest of your social tools, and it’s no wonder some social teams feel overwhelmed. . The key to successfully balancing a high volume of Instagram DMs, story mentions, comments and @mentions is having the right systems and tools for the job.

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