Sprout Social

JANUARY 10, 2024

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

Reputation 106

Reputation System Brands Knowledge Base 106

agora pulse

MAY 15, 2017

… even for brands smaller than say, United Airlines or Pepsi. Social Media Analytics. Get a sense of what social media analytics tools the candidate has used to grab such metrics. Third, while we’d like to think that social media community management is all this … Source.

Social Media Management 127

Social Media Management Questions Social Media Sample 127

Twist Image

JULY 11, 2018

This brand is constantly in the media talking about e-commerce, innovation, analytics and more. Case Two: I'm a 100k traveller on a major airline (this is not to brag, but rather to create context that this brand knows everything about me. I got an email from the airline. With a listing of airline-supported hotels and prices.

Airlines 60

Airlines Retail Loyalty Hotels 60

Keyhole.co

JUNE 19, 2023

based airline has a dedicated social monitoring team for all platforms, 24/7, responding to customer queries, complaints, and compliments. They provide real-time insights and detailed analytics about your brand’s performance on various social media platforms, allowing businesses to spot customer queries or complaints as they occur.

Social Media 52

Social Media UGC Content Loyalty 52

Twist Image

APRIL 19, 2017

Airline status luggage tags. Personas and analytics are not the audience. Is it possible that personas and your analytics are not your audience? This is what the persona and analytics would lead me to believe. web analytics. web analytics. Business suit. Shined shoes. Tumi briefcase. iPhone but PC laptop.

Travel 71

Travel iPhone Analytics Airlines 71

Unmetric

OCTOBER 24, 2019

Southwest Airlines. The post Top 15 Veterans Day social media posts appeared first on Unmetric Social Media Analytics Blog. A post shared by Krispy Kreme Doughnuts (@krispykreme) on Nov 11, 2018 at 5:00am PST. See the latest Veterans Day posts. Chili’s Grill & Bar. Country Inn & Suites by Radisson.

Social Media 70

Social Media Airlines Analysis Instagram 70

Audiense

MAY 10, 2016

For example, the percentage of Leicester’s followers who follow Air Asia (one of the club’s partners) is 125% more than Garuda Indonesia, a rival South-East Asian airline with a similar number of followers. They also have a 28% higher following than Malaysian Airlines. Enjoy the taste of victory with our champion @LCFC flavour.

Social Media 99

Social Media Airlines Sports Report 99

Rebekah Radice

OCTOBER 19, 2015

KLM Airlines gets this. They’re building brand loyalty one comment at a time, allowing fans to become advocates, actively recommending the airline to other prospective customers. There are many marketing features including ads, analytics, and applications that are exclusively reserved for Facebook pages.

Facebook 114

Facebook Marketing Airlines Metrics 114

Buffer Social

JULY 20, 2017

Businesses and organizations that are succeeding on social media now are the ones providing personalized social experiences to their fans such as KLM Royal Dutch Airlines, NASA, and Airbnb. A company that is at the forefront of this change is KLM Royal Dutch Airlines. It is now becoming a one-to-few — and often one-to-one — channel.

Social Media 112

Social Media Engagement Brands Airlines 112

Convince & Convert

AUGUST 8, 2012

We also do a fair amount of work in the travel industry and so when we saw a series of recent blog posts from Dutch airline KLM detailing its social media strategy we could not pass up the opportunity to review it here. Daniel Lemin is Strategy & Analytics Lead at Convince & Convert.

Travel 120

Travel Case Study Airlines Consultant 120

Talkwalker SM

SEPTEMBER 7, 2016

Based on Talkwalker’s new and improved Instagram analytics (and our own appreciation), here are 10 brands killing it on Instagram to kickstart your social media strategy for the last months of 2016. According to Talkwalker’s social media analytics , 37 of Dior’s 72 Instagram posts were videos. Adidas (@adidas).

Instagram 60

Instagram Brands Sports Travel 60

Unmetric

MAY 28, 2019

This airline company follows a customer-centric approach to social media and tries to respond to customer queries quickly. Additionally, Etihad also uses influencers and its own cabin crew members on social to pique interest about the airlines. A post shared by Buffer (@buffer) on Mar 1, 2019 at 2:57pm PST. Etihad Airways.

Social Media Management 111

Social Media Management Social Media Brands Class 111

Twist Image

JUNE 12, 2014

My good friend Avinash Kaushik (digital marketing evangelist at Google and author of Web Analytics - An Hour A Day and Web Analytics 2.0 ) often sends me a note when I''m being a little too angry or pessimistic about our industry on this blog. web analytics. web analytics 20. web analytics an hour a day.

Data 101

Data Sentiment Marketing Advertising 101

Twist Image

APRIL 19, 2017

Airline status luggage tags. Personas and analytics are not the audience. Is it possible that personas and your analytics are not your audience? This is what the persona and analytics would lead me to believe. web analytics. web analytics. Business suit. Shined shoes. Tumi briefcase. iPhone but PC laptop.

Travel 40

Travel iPhone Analytics Airlines 40

Webbiquity SMM

SEPTEMBER 1, 2016

A final example of how cultural fluency can boost engagement and conversions: when the sales on a global airline client’s Korean site wasn’t keeping pace with sales in other markets, an investigation revealed why. Expertise in websites analytics and online user behavior is crucial for these global marketing endeavors.

Marketing 100

Marketing Metadata Retail Airlines 100

Twist Image

MARCH 13, 2015

Is there any kind of method to the madness that is airline travel cancellations, delays and frustrations? lean analytics. Are you often on a plane? bit current. book a futurists manifesto. bret victor. clive thompson. complete web monitoring. fivethirtyeight. hugh mcguire. ibm selectric. link exchange. link sharing. managing bandwidth.

Airlines 40

Airlines Vimeo Travel YouTube 40

Convince & Convert

APRIL 21, 2013

Doing this well requires a combination of customer understanding, nimble content creation and marketing execution, smart use of analytics, and a commitment to helping, not selling. Other speakers include executives from Tesco, Target, USAA, Bank of Montreal, United Airlines, Cigna, Jaguar Land Rover, Target and hundreds more.

Airlines 134

Airlines Hosting Hotels Banking 134

Talkwalker SM

JULY 28, 2016

As you can see in the Facebook post above, the influencer Brooke Savard uses #LifeWellTravelled even though the experience she talks about has nothing to do with the airline which created the hashtag. An analysis of Cathay Pacific’s #LifeWellTravelled hahstag using Talkwalker’s social media analytics. ”

Hashtag 60

Hashtag Industry Campaign Hotels 60

Twist Image

MARCH 25, 2016

Bots have been responsible for tarnishing online measurement and analytics forever. When you can quickly and easily interact with Dominos , United Airlines and Capital One on Messenger, and will you ever use their bloated native apps again? united airlines. web analytics. Marketers hate bots. advertising. business blog.

Wikipedia 40

Wikipedia Airlines Marketing iPhone 40

Bill Hartzer

JANUARY 14, 2014

Data analytics is going to be key. Brands are looking for data analytics. travel: airlines, delta. Digital marketing platform, create new digital experiences on those new TLDs. As they utilize this asset, they can track data in a different way that they do today. Who didn’t apply for new TLDs? celebriities. Kardashians.

Domain Name 86

Domain Name Airlines Insurance Microsoft 86

Sprout Social

NOVEMBER 1, 2016

Whether you’re a hotel, airline, destination or car rental service, word-of-mouth marketing is crucial to the success of your business. 5% switched airlines. airline, hotel, rental car) you can still provide value throughout your customer’s journey. Nowadays a lot of that conversation is taking place online. 33% switched hotels.

Travel 40

Travel Class Social Media Hotels 40

Twist Image

JUNE 28, 2011

This past Sunday, the New York Times ' Sunday Review ran an opinion piece called, Got Twitter, You've Been Scored , by Stephanie Rosenbloom that looked at the emerging trend of brands using social media analytics platforms like Klout , PeerIndex and Twitter Grader to see how "influential" individuals are. social media analytics.

Klout 103

Klout Airlines Hotels Influencer 103

Buffer Social

MARCH 19, 2020

If you decide to keep some campaigns or content paused and find yourself with a few spare hours that would have been spent on content creation, promotion or analytics, now could be a good time to focus on some of the social media tasks that aren’t directly customer facing like a social media audit. Is your company able to help.

Social Media Management 98

Social Media Management Social Media Retail Team 98

Pixlee

JUNE 14, 2021

Delta Airlines reposts travel photos from its customers to inspire the brand account’s followers looking forward to visiting their dream destinations. You can use analytics tools like Pixlee to analyze when your audience is most active on Instagram. You can then run tests to see which posting times generate the most engagement.

Instagram 52

Instagram UGC Apparel Hashtag 52

Sprout Social

AUGUST 9, 2019

When airlines share data about flights and prices, travel aggregating sites can compile them all and help you compare. It’s rare for you, the end user, to directly interact with an API. APIs operate as a gate, allowing companies to share select information but also keeping unwanted requests out. APIs can make your life run a little smoother.

API 110

API Social Media Banking Software 110

Twist Image

FEBRUARY 21, 2014

It''s an analytics package, it''s a social media monitoring tool, it''s a real-time marketing command center, it''s a handful of work-from-home helpers, it''s a four person team working within the communications or customer service center to be listening and responding to trending issues. united airlines. web analytics.

Case Study 75

Case Study Airlines Issues Publishing 75

Buzz Marketing for Technology

JULY 22, 2008

In The Back of the Napkin , Roam shows the actual drawing made on the back of a napkin by the founders of Southwest Airlines to illustrate their concept for a new airline that would become one of the great success stories of airline history (did someone say, Ding!?). Hear StartupNationâ??s

Airlines 100

Airlines Social Entrepreneurship How To RSS 100

Twist Image

FEBRUARY 8, 2014

AirBnB , Uber , Lyft , even white-label airlines are getting in on the action. "One of the biggest economic shifts this century comes from the removal of the friction that justifies middlemen. From travel agencies to parking meters, everything''s going digital. The honeymoon, however, may be over.

Airlines 77

Airlines Insurance Startup Travel 77

Kikolani

JUNE 18, 2016

Google Analytics and Google Adwords Certifications. He is also an Associate Instructor at the University of British Columbia for the Web Analytics program Author of Web Analytics: An Hour a Day and Web Analytics 2.0. OMCA Certification to become an Online Marketing Certified Associate. Absolutely! In Conclusion.

Adwords 60

Adwords Marketing Training Module 60

Writtent Blog

JUNE 27, 2013

One enterprise brand that’s nailed a fun blog layout is Southwest Airlines: Image Credit: Southwest. There’s a million ways to do this, and the methods which work best largely depend on your buyer personas , and can only be determined through website analytics. The following image from Human Writ.es

Company 96

Company Brands Widget Policies 96

Akamai Marketing

MARCH 9, 2009

The cost of the campaign was approximately $350,000 with Marriott covering hotel expenses and partner Hawaiian airlines covering flights. The group got lots of together time as they moved along middle America on a 45-foot bus.

Eventful 100

Eventful Tourism Klout Travel 100

Hootsuite

SEPTEMBER 8, 2020

Another study found that higher-revenue airlines offer more empathetic customer care on Twitter. Hootsuite Analytics lets you measure and share the impact of your social customer support efforts. Customers don’t expect all companies to offer the same levels of customer service on social media.

Social Media 145

Social Media HootSuite Issues Team 145

Pixlee

DECEMBER 29, 2017

Hotel decision-makers and influencers come together to talk about technology, eCommerce, digital marketing, data, and analytics as they relate to the travel industry. Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group.

Travel 40

Travel Conference Tourism Forums 40

Pixlee

DECEMBER 29, 2016

Hotel decision-makers and influencers come together to talk about technology, eCommerce, digital marketing, data, and analytics as they relate to the travel industry. Notable brands from the 2016 conference included: United Airlines, Trip Advisor, Twitter, and Intercontinental Hotel Group.

Travel 47

Travel Conference Tourism Hotels 47

Convince & Convert

MARCH 31, 2015

It is the easiest-to-use social posting and scheduling tool, and the analytics available just keep getting better. Plus, the PRO version alerts you to flight changes and other real-time drama, usually before you hear about it from the airline or other company. It totally organizes your entire travel life for you.

Company 60

Company Products Tools Collaboration 60

Sprout Social

MARCH 8, 2017

An United airlines 757-224 (#N14115) lined up and ready to roll at LAX. Using Twitter analytics tools from Sprout Social provides huge benefits into finding trending topics and hashtags with your brand. If you have social media influencers with loyal audiences, a brand mention goes much further than a Tweet from your company account.

Influencer 111

Influencer Social Media How To SEO 111

Keyhole.co

OCTOBER 21, 2023

Keyhole An adept in the realm of real-time social media monitoring and analytics, Keyhole empowers users to track online conversations, monitor brand mentions, and gather insights across key social platforms. Pros Real-Time Monitoring: Keyhole provides real-time analytics which can be especially useful for tracking live campaigns or events.

Social Media 52

Social Media Sentiment Reputation Analysis 52