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How to create a complaint management system to protect your brand reputation

Sprout Social

Categorize customer and complaint types Generally, disgruntled customers and their complaints fall into specific categories. For example, Zendesk outlines five customer types : angry, impatient, vague, demanding and challenging. Role-playing exercises allow staff members to practice handling different types of complaints.

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How to Grow A Social Media Channel From Scratch

Social Media Strategies Summit

To help you out, Mike Mueller — Digital Media Specialist at the US Department of Energy’s Office of Nuclear Energy — shared the best practices he learned from launching the agency’s Facebook, Twitter, and LinkedIn accounts at our Social Media Strategies Summit for Government. Your analytics platform will be your best friend at this stage.

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Testing: AI-Powered ChatBot Trained on Website Content

Jon Loomer

Ever since ChatGPT rolled out and shocked the world, I’ve been focused on how I can leverage this type of technology to add value. Here are examples of pieces of content that I created to help improve the knowledge base of the bot: Where Should I Start? This actually helped motivate me to craft content for this bot.

Training 185
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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity SMM

I think and talk and work a lot on the “big four” of the social networking world: Facebook, LinkedIn, Twitter, and YouTube. Same thing for Instagram with photos and now, of course, all content formats: TikTok, Facebook, Twitter, they all follow that same playbook. Facebook is launching three competitors on its own.

B2B 306
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20 Important TikTok Stats Marketers Need to Know in 2020

Hootsuite

But the viral video app’s success has not come at the expense of competitors like Facebook, Instagram, or even Snapchat. For Facebook, it’s Lasso. With 800 million monthly active users, TikTok is making headway on Instagram, WeChat, Facebook Messenger, Facebook, and Whatsapp. Not yet, at least. Instagram has Reels.

Marketing 145
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Izzonet Review – What Sets Izzonet Apart as an eCommerce Solutions Provider

Kikolani

Others are a haven for web designers with a platform that provides every type of design possibilities. Strength #2: Knowledge Base. While other reviews will say that IzzoNet is not the best when it comes to live customer service, they do have a very comprehensive knowledge base to refer to. Strength #4: Security.

Review 113
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Artificial Intelligence: A Modern Approach to Marketing

Razor Social

It typically contains a knowledge base with a set of rules for applying the knowledge to each particular situation. With machine learning capabilities, it’s building its knowledge base over time and adapting or creating new decisions based on its working knowledge. Speech Interpretation.

Marketing 109