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How to create a complaint management system to protect your brand reputation

Sprout Social

Categorize customer and complaint types Generally, disgruntled customers and their complaints fall into specific categories. For example, Zendesk outlines five customer types : angry, impatient, vague, demanding and challenging. Role-playing exercises allow staff members to practice handling different types of complaints.

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Top 10 customer service software tools

Sprout Social

The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. The platform supports a variety of knowledge base and portal features to help customers get answers around the clock. Do you already have a comprehensive knowledge base?

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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? There are two different types of coding in grounded theory: initial and focused. The book includes other types of coding (which I am still reading about) that would help to structure an analysis. Is constructing knowledge based on analysis a work.

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LinkedIn Ads Reporting in Oktopost: A Centralized View of Your Organic and Paid Social

Oktopost

No problem: Wondering what content types work best for each channel? Use many different chart types and metrics to measure and compare the impact of ads in the context of your overall social media strategy. Follow a super easy setup here and explore all available metrics and dimensions in our knowledge base.

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Boost Your Video Marketing Strategy with the New YouTube Integration

Oktopost

Video content is taking over social media as people all over the world watch and engage with video more than other types of content. You also have access to your YouTube channel subscriber base growth displayed as Followers in the Analytics.

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Testing: AI-Powered ChatBot Trained on Website Content

Jon Loomer

Ever since ChatGPT rolled out and shocked the world, I’ve been focused on how I can leverage this type of technology to add value. Here are examples of pieces of content that I created to help improve the knowledge base of the bot: Where Should I Start? This actually helped motivate me to craft content for this bot.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. The Dashboard features a directory that enables users to self-select the type of support they’d like to receive.

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