What do you think about your community platform?
FEBRUARY 13, 2017
But where do community managers go when they’re getting ready to spend $10,000 or more per year for on-domain community software? Why isn’t there a Yelp specifically for community software? Let’s flex our community manager muscles to solve this problem.
[Cool Social Tools] Hot Online Community Platforms for 2015
DECEMBER 18, 2014
Guest post by Teri Carden and Ben Martin of Online Community Results. And associations need to do if it they’re shopping around for an online community platform. Causeway : If your organization’s volunteers are highly collaborative, this could be the right platform for you.
Industry Buzz: 4 reasons why rasa.io is the up and coming community platform
DECEMBER 7, 2015
Startups and tech vendors are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms – SocialFish readers love to read about new tools and apps! This flattens the traditional community structure and lowers barriers to interaction among members.
Community platforms do not equal community
DECEMBER 13, 2010
conference in New Orleans about “Building Your Tradeshow Community Online. The presentation applies to any event community. We talked about the ecosystem – what your open community online actually looks like. Building Your Tradeshow Community Online.
More Community Management Resources
FEBRUARY 23, 2011
Just a quick follow-up to Maggie’s post on Community Management 101. Rachel Happe of the Community Roundtable pointed us to her slide deck on “Community Management Fundamentals in the comments; I wanted to make sure everyone sees it.
The skinny on the Small World Labs – Personify merger
NOVEMBER 20, 2015
Ben at Online Community Results (our partner in crime for awesome community strategy projects) expressed what many of you may have been thinking, having seen the carnage (imho) that was the Avectra/Memberfuse acquisition a few years ago.
How and Why Data Syncing Matters to Your Online Community Setup
MAY 28, 2015
This post originally appeared on Online Community Results. We partner on many online community strategy and implementation projects – contact us if you need help with yours. to log in to the community.). Featured Industry Insider Open Community
Community Management 101
FEBRUARY 21, 2011
The association I work for is making the leap many associations have already made: launching a members-only community platform. It’s exciting and something I, as the association’s online community & social media manager, will obviously be intimately involved with.
Why the Boston Globe Shouldn’t Be Building Community on Facebook
FEBRUARY 8, 2017
——— My favorite Associations Now author, Ernie Smith, wrote a great article about building community around your most engaged users. Kudos to the Boston Globe for recognizing that creating a community for its most engaged readers is a great tactic.
Social Media Software + Silos=Trouble
JUNE 16, 2011
Whether it’s social media monitoring, social media management, social CRM, community platforms, social media measurement, the bottom line is that every company seemingly wants a piece of the social media pie. Avectra acquired NFi Studios , a white label online community platform.
Social CRM Use Case 2: Socializing educational content for member retention
OCTOBER 24, 2011
In ALL cases, you should be building your community on social media sites before you even think about ROI. USE CASE: A trade association had been hosting 45 webinars per year using a well-known webinar platform that is not integrated with any other systems.
Cool Social Tools: Small World Labs Community
SEPTEMBER 2, 2014
Startups are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms. ———— Cool Social Tools: Small World Labs Community. What Is an Online Community? Enterprise-Level Community Platform.
Did you know? Higher Logic integrates with Informz
FEBRUARY 10, 2016
Announced recently in November, Higher Logic and Informz have a new integration between the community platform and email marketing software. Have you connected your community to your email marketing? If not, you should consider it, no matter what platforms you use.
How to fix the highest barriers to engagement
JANUARY 25, 2016
This post originally appeared on Online Community Results. I work with clients using all types of community platforms, and I can point to five engagement-busters that affect all organizations, no matter what platform they’re using.
Turning Membership Inside Out
MARCH 23, 2016
Plantae.org is the result, a holistic, content-driven online community that is free and open to all plant scientists. Not only did we have to improve our value, but we had to get serious about expanding our footprint and growing our community.
Would you join a Community Manager Association?
NOVEMBER 30, 2015
So money isn’t the issue; it’s the value that associations place on the discipline of community management…which, at present, stands at about…not much. Or, to take it a step further, what about an association for association community managers? Featured From the Trenches Open Communit
#measurePR Recap: Measuring the Millennial Workplace
MAY 29, 2015
Maddie is a culture change consultant and digital strategist who is recognized for her authority on productive workplaces and communities, and co-author of the new book, When Millennials Take Over.
Calling all online community software vendors
OCTOBER 6, 2015
Is your community software company serious about the association market? Well, here’s the perfect opportunity to raise awareness about your community platform among association executives.
Social CRM Use Case 3: Optimize and socialize your member services
NOVEMBER 3, 2011
In ALL cases, you should be building your community on social media sites before you even think about ROI. The Social CRM team turns to the new community platform to create a member question center.
Why Skipping LinkedIn is a Mistake For Association CEOs
APRIL 15, 2016
How many association execs are investing in private online community platforms for their organizations, seeing them as valuable ways to increase member value and member engagement? This post originally appeared on Mizz Information. ———-.
Why Associations Should Be Planning Their LinkedIn Exit Strategy
OCTOBER 14, 2015
I figure it’s only a matter of time until the announcements feature disappears entirely, making LinkedIn groups just a cumbersome platform to manage with no gain. Is the current allocation of staff resources still in line with the benefits of each platform?
Online Community Manager Job Description
MAY 23, 2013
Here’s the best job description we’ve come across so far, courtesy of our friend Ben Martin at Online Community Results. We’re doing lots of cool work with Ben, who’s our go-to for outsourced community management. JOB DESCRIPTION: ONLINE COMMUNITY MANAGER.
How Purpose Will Power Future Online Communities
MAY 25, 2016
What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? Purpose-Driven Communities. Tactical goals in the context of a community experience, yes.
2013 State of Community Management Report Stresses Importance of Community Managers
JUNE 24, 2013
Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. If you want to see value from online community, you need to invest in community management.
Community Un-Managing: Cheat Sheet for Community Managers and Tips for Companies
JANUARY 2, 2013
I recently left my position managing social media and online community for a large professional association. This is one that could be tricky because you login via another social platform–either Facebook, Twitter, Instagram or Google+. Private Social Networking Platform.
How Are Associations Using Learning Technologies?
SEPTEMBER 3, 2015
It can include more traditional tools like learning management systems and Webinar platforms, but also social and mobile tools, community platforms, etc.” HELP TAGORAS OUT! How are YOU using learning technologies in your organization? .
Bridging the Social, the Human, and the Practical
APRIL 3, 2012
This is a guest post by Carlos Restrepo, CAE, Managing Director at MemberFuse , which is the community platform provided by Avectra. That is the question I’m learning more about as I focused on how do you measure success and therefore deliver value for social communities.
Preparing Your Online Community for the Digital Generation
MAY 18, 2015
This post originally appeared on the Higher Logic blog , where I’m posting an ongoing series related to Millennials and online community. And don’t forget that Higher Logic clients can have access to our Essentials of Online Community Management program at a special discount.
Helping Members and their Communities Succeed: the Future of What We Now Know as Membership
MARCH 28, 2012
The community was shaped to her needs and facilitated the kind of interactions, learning and development paths she needed to practice successfully. Its value was not a list of “benefits” but the community itself: a facilitated joint journey of continuous discovery.
True Customer Engagement: the Leap Beyond User Experience
DECEMBER 28, 2012
For social media architects and community designers, this confusion has a somewhat different tilt. Some community advocates, eschew any notion of subscription fees or meeting any business objectives, equating community with altruistic values.
What’s in Your Community Manager Job Description?
APRIL 29, 2015
This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. ————— Are you thinking of hiring a community manager?
Interview with Community Manager: Ida Vega Santana from Sony Iberia
Social Media Citizens
MARCH 11, 2011
Ida Vega Santana is a community manager at Sony Iberia. For the last 5 years she have been exploring online communication world and developing her community management skills at companies like Heineken , BBDO and the likes. G: How did you build your experience as a community manager? Behind the communities to maintain and invigorate them, never forget that we must have a plan for initial communication. G: What are your favourite community management case studies?
Social business demands culture change
JANUARY 14, 2013
Internal collaboration platforms not working as they should? That’s a workflow and value prop issue, not a platform issue. We’ll also look for ways to use the community platform to mirror the cooperation we want to see throughout the organization.
Interview with Community Manager: Emma Gannon
Social Media Citizens
SEPTEMBER 6, 2011
Emma Gannon is currently a global community manager of Dove Facebook. Emma has experience of community managing blogs, Twitter and Facebook pages for international brands. G: How did you build your experience as community manager? . G: What platforms are you most active on? .
Is your online education ready for Generation Flux?
AUGUST 31, 2012
This article originally appeared on the Avectra blog with the title, Association Learning Communities Offer More than MOOC. MOOC is stirring up the same types of sentiments in the academic community that social media stirs up in the association community.
Interview with Community Manager: Ben Bateman from Square Enix
Social Media Citizens
JANUARY 19, 2012
Ben Bateman is community manager from Square Enix. A Currently Community Manager for Codemasters, supporting all boxed titles including DiRT 3, Operation Flashpoint Red River, F1 2011, and Bodycount. G: How did you build your experience as community manager?
The Future of Community Management
Ignite Social Media
MAY 27, 2016
So, when I was asked to share what the future of community management would be like, at first it felt like an impossible task. This is a pivotal time in the discipline of community management, and many brands are asking these very questions.
The Fifteen Classes of the Social Business Software Suite (Q4, 2010)
OCTOBER 3, 2010
Social Platforms: Social Networks (organic): There’s a large group of social networks all across the globe but Facebook continues to take dominance in adoption. Often these features are integrated into Microblogging tools or Collaboration platforms.
Enterprises Struggle To Measure Social Media ROI
JUNE 5, 2011
Our recent study of the top companies across several categories revealed that on average just over 80% are using some form of social media. Yet another study shows that most have not figured out how to calculate a return on that investment.
The Many Roles of an Internal Community Manager
Social Media Strategery
MARCH 8, 2011
When someone in the communications industry refers to a “ community manager , they are usually referring to someone that can manage the online relationships for a particular brand, using tools like Facebook, Twitter, and blogs. The Internal Community Manager wears many hats.