What do you think about your community platform?
FEBRUARY 13, 2017
But where do community managers go when they’re getting ready to spend $10,000 or more per year for on-domain community software? Why isn’t there a Yelp specifically for community software? Let’s flex our community manager muscles to solve this problem. ReviewMyCommunity.net is a brand-new website that aims to become the Yelp of on-domain community software.
[Cool Social Tools] Hot Online Community Platforms for 2015
DECEMBER 18, 2014
Guest post by Teri Carden and Ben Martin of Online Community Results. And associations need to do if it they’re shopping around for an online community platform. It was our pleasure to team up with SocialFish for the 2014 Online Community Software Selection Guide — there were more than 3,000 downloads! ————— Due diligence. It’s a real thing.
Industry Buzz: 4 reasons why rasa.io is the up and coming community platform
DECEMBER 7, 2015
Startups and tech vendors are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms – SocialFish readers love to read about new tools and apps! For many associations, engagement happens exclusively online, and getting an online community to an effective place is a long-term, detailed task. Individually, rasa.io rasa.io rasa.io’s
Community platforms do not equal community
DECEMBER 13, 2010
conference in New Orleans about “Building Your Tradeshow Community Online. The presentation applies to any event community. We talked about the ecosystem – what your open community online actually looks like. We discussed skill sets for community building, the importance of finding small groups, and the role of champions in scaling your efforts. Yay!
More Community Management Resources
FEBRUARY 23, 2011
Just a quick follow-up to Maggie’s post on Community Management 101. Rachel Happe of the Community Roundtable pointed us to her slide deck on “Community Management Fundamentals in the comments; I wanted to make sure everyone sees it. Community Management Fundamentals. View more presentations from The Community Roundtable. Thanks, Rachel!
The skinny on the Small World Labs – Personify merger
NOVEMBER 20, 2015
Ben at Online Community Results (our partner in crime for awesome community strategy projects) expressed what many of you may have been thinking, having seen the carnage (imho) that was the Avectra/Memberfuse acquisition a few years ago. Online community is central to my heart as you can see from the Our Story part of our website at [link]. We will be doing the opposite.
Why the Boston Globe Shouldn’t Be Building Community on Facebook
FEBRUARY 8, 2017
——— My favorite Associations Now author, Ernie Smith, wrote a great article about building community around your most engaged users. Kudos to the Boston Globe for recognizing that creating a community for its most engaged readers is a great tactic. But a Facebook Group as the home for that community? But online communities? Amen–my favorite topic!
How and Why Data Syncing Matters to Your Online Community Setup
MAY 28, 2015
This post originally appeared on Online Community Results. We partner on many online community strategy and implementation projects – contact us if you need help with yours. ———– The connection between your back office CRM or AMS and your online community is the most critical part of any community implementation. to log in to the community.).
Community Management 101
FEBRUARY 21, 2011
The association I work for is making the leap many associations have already made: launching a members-only community platform. It’s exciting and something I, as the association’s online community & social media manager, will obviously be intimately involved with. Online Community Strategist — great, informative blog that focuses on community management.
Social Media Software + Silos=Trouble
JUNE 16, 2011
Whether it’s social media monitoring, social media management, social CRM, community platforms, social media measurement, the bottom line is that every company seemingly wants a piece of the social media pie. Avectra acquired NFi Studios , a white label online community platform. HighWire Press’s H2O platform incorporates social features.
Social CRM Use Case 2: Socializing educational content for member retention
OCTOBER 24, 2011
In ALL cases, you should be building your community on social media sites before you even think about ROI. USE CASE: A trade association had been hosting 45 webinars per year using a well-known webinar platform that is not integrated with any other systems. They can also have ongoing, asynchronous discussions about the topic in the community site. Level – Advanced.
Cool Social Tools: Small World Labs Community
SEPTEMBER 2, 2014
Startups are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms. ———— Cool Social Tools: Small World Labs Community. It’s a comprehensive, enterprise-level platform that can help your organization: Acquire new constituents. What Is an Online Community? Enterprise-Level Community Platform.
Did you know? Higher Logic integrates with Informz
FEBRUARY 10, 2016
Announced recently in November, Higher Logic and Informz have a new integration between the community platform and email marketing software. Have you connected your community to your email marketing? If not, you should consider it, no matter what platforms you use. The time savings for the community managers due to the automation yield countless possibilities.
How to fix the highest barriers to engagement
JANUARY 25, 2016
This post originally appeared on Online Community Results. I work with clients using all types of community platforms, and I can point to five engagement-busters that affect all organizations, no matter what platform they’re using. Subscribe all members to a daily digest of community content by default. Send all members a monthly community best-of newsletter.
Turning Membership Inside Out
MARCH 23, 2016
Plantae.org is the result, a holistic, content-driven online community that is free and open to all plant scientists. Learn how they embarked on a data-driven, innovative, holistic and wide-reaching strategy to create an open, inclusive, content-driven community based membership model that connects online and offline engagement in whole new ways. Turning Membership Inside Out.
Would you join a Community Manager Association?
NOVEMBER 30, 2015
So money isn’t the issue; it’s the value that associations place on the discipline of community management…which, at present, stands at about…not much. Or, to take it a step further, what about an association for association community managers? Is it so far-fetched to think that there could–and should–be one for association community managers? A lot. There’s obviously ASAE.
#measurePR Recap: Measuring the Millennial Workplace
MAY 29, 2015
Maddie is a culture change consultant and digital strategist who is recognized for her authority on productive workplaces and communities, and co-author of the new book, When Millennials Take Over. On the types of metrics that they focus on for internal and external communities: A2 engagement metrics are the most important, but including “lurkers” who read and share #measurepr.
Calling all online community software vendors
OCTOBER 6, 2015
Is your community software company serious about the association market? Well, here’s the perfect opportunity to raise awareness about your community platform among association executives. Online Community Results is currently accepting sponsors for the 2016 Online Community Software Selection Guide. Download the 2015 guide to get a sense for what it’s all about.
Social CRM Use Case 3: Optimize and socialize your member services
NOVEMBER 3, 2011
In ALL cases, you should be building your community on social media sites before you even think about ROI. The Social CRM team turns to the new community platform to create a member question center. Tools – community platform, social media management system for team access to social accounts. Optimize and socialize your member services. Possible Now].
Why Skipping LinkedIn is a Mistake For Association CEOs
APRIL 15, 2016
How many association execs are investing in private online community platforms for their organizations, seeing them as valuable ways to increase member value and member engagement? Just today I got an email from Higher Logic about a new case study–ASAE –and how valuable their private community, Collaborate, is. This post originally appeared on Mizz Information. Um, ok?
Why Associations Should Be Planning Their LinkedIn Exit Strategy
OCTOBER 14, 2015
I figure it’s only a matter of time until the announcements feature disappears entirely, making LinkedIn groups just a cumbersome platform to manage with no gain. To me, the announcement feature has been the one redeeming feature of a groups feature that gives you no control over the information about members or even the ability to post your association’s own content in your own community.
Online Community Manager Job Description
MAY 23, 2013
Here’s the best job description we’ve come across so far, courtesy of our friend Ben Martin at Online Community Results. We’re doing lots of cool work with Ben, who’s our go-to for outsourced community management. Check out his site and all the awesome community management stuff he’s offering. JOB DESCRIPTION: ONLINE COMMUNITY MANAGER.
How Purpose Will Power Future Online Communities
MAY 25, 2016
What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? Through my work as a Fellow with Life Reimagined, I have (with my team of Fellows) developed an approach that taps into the power of purpose to drive community engagement. Purpose-Driven Communities.
2013 State of Community Management Report Stresses Importance of Community Managers
JUNE 24, 2013
Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. You’ll definitely want to read the report The Value of Community Management in its entirety, but in the meantime a few key findings for you: Almost 40% of organizations surveyed reported being able to measure the value of the role.
How Are Associations Using Learning Technologies?
SEPTEMBER 3, 2015
It can include more traditional tools like learning management systems and Webinar platforms, but also social and mobile tools, community platforms, etc.” HELP TAGORAS OUT! How are YOU using learning technologies in your organization? . Their goal is to understand both whether and how organizations are using learning technologies. How You Can Help. Spread the word. WIIFM?
Community Un-Managing: Cheat Sheet for Community Managers and Tips for Companies
JANUARY 2, 2013
I recently left my position managing social media and online community for a large professional association. In the process of disconnecting myself from the organization’s various social media accounts, it occurred to me that I haven’t seen a lot–or anything–written about how to leave a community management position. Private Social Networking Platform.
Bridging the Social, the Human, and the Practical
APRIL 3, 2012
This is a guest post by Carlos Restrepo, CAE, Managing Director at MemberFuse , which is the community platform provided by Avectra. That is the question I’m learning more about as I focused on how do you measure success and therefore deliver value for social communities. So how do implementation, ROI and measurements correlate to humanizing social communities?
Preparing Your Online Community for the Digital Generation
MAY 18, 2015
This post originally appeared on the Higher Logic blog , where I’m posting an ongoing series related to Millennials and online community. And don’t forget that Higher Logic clients can have access to our Essentials of Online Community Management program at a special discount. The implications for your online community are significant. Contact me for details!
Helping Members and their Communities Succeed: the Future of What We Now Know as Membership
MARCH 28, 2012
The community was shaped to her needs and facilitated the kind of interactions, learning and development paths she needed to practice successfully. She could post and read about cases on this community platform; ask for advice; compare results; brainstorm on solutions; and go as deeply as she wanted into a specialized issue. We all have had these moments.
True Customer Engagement: the Leap Beyond User Experience
DECEMBER 28, 2012
For social media architects and community designers, this confusion has a somewhat different tilt. Communities can develop increasingly complex codes of behavior and their own value compass, outside the larger organization and without measures of success such as outcomes for the user, thus keeping members in an insulated, self-sufficient universe. Does it ring any bells? They do.
What’s in Your Community Manager Job Description?
APRIL 29, 2015
This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. ————— Are you thinking of hiring a community manager? Here’s a sample community manager job description for you. But wait!
Social business demands culture change
JANUARY 14, 2013
Internal collaboration platforms not working as they should? That’s a workflow and value prop issue, not a platform issue. We’ll also look for ways to use the community platform to mirror the cooperation we want to see throughout the organization. Social business demands culture change. . Departments fighting over who owns social media? Loved our Humanize book?
Is your online education ready for Generation Flux?
AUGUST 31, 2012
This article originally appeared on the Avectra blog with the title, Association Learning Communities Offer More than MOOC. MOOC is stirring up the same types of sentiments in the academic community that social media stirs up in the association community. Instead, they’ll charge for other benefits of university life, such as “the community of scholars and students.”.
Interview with Community Manager: Ida Vega Santana from Sony Iberia
Social Media Citizens
MARCH 11, 2011
Ida Vega Santana is a community manager at Sony Iberia. For the last 5 years she have been exploring online communication world and developing her community management skills at companies like Heineken , BBDO and the likes. G: How did you build your experience as a community manager? Behind the communities to maintain and invigorate them, never forget that we must have a plan for initial communication. G: What are your favourite community management case studies? G: Where is the best place to build the community? The community is strengthened beyond.
The Fifteen Classes of the Social Business Software Suite (Q4, 2010)
OCTOBER 3, 2010
Social Platforms: Social Networks (organic): There’s a large group of social networks all across the globe but Facebook continues to take dominance in adoption. Community Platforms (private or white label): Having tracked this space for a few years now, and these tools allow companies to have their own ‘branded’ or ‘private label’ Facebook for their customers.
Enterprises Struggle To Measure Social Media ROI
JUNE 5, 2011
According to a Hypatia Research report, “Benchmarking Social Community Platform Investments & ROI, only 40% of companies measure social media performance on a quarterly or annual basis, while almost 13% or the organizations surveyed do not measure ROI from social media at all, and another 18% said they do so only on an ad hoc basis. And I would agree with that.
The Future of Community Management
Ignite Social Media
MAY 27, 2016
So, when I was asked to share what the future of community management would be like, at first it felt like an impossible task. Perhaps you are feeling the strife of defining “community management”, or trying to figure out where a discipline that touches so many areas of your business fits on your org chart. Let’s Get Grounded: What’s Community Management, Really? And yes!
Interview with Community Manager: Emma Gannon
Social Media Citizens
SEPTEMBER 6, 2011
Emma Gannon is currently a global community manager of Dove Facebook. Emma has experience of community managing blogs, Twitter and Facebook pages for international brands. G: How did you build your experience as community manager? . G: What platforms are you most active on? . G: What are you top resources for community management? I think it is genius.
The Many Roles of an Internal Community Manager
Social Media Strategery
MARCH 8, 2011
When someone in the communications industry refers to a “ community manager , they are usually referring to someone that can manage the online relationships for a particular brand, using tools like Facebook, Twitter, and blogs. software , vendors and clients alike have come to realize that these communities don’t just magically appear. Yeah, that’s going to be you.
Interview with Community Manager: Ben Bateman from Square Enix
Social Media Citizens
JANUARY 19, 2012
Ben Bateman is community manager from Square Enix. A Currently Community Manager for Codemasters, supporting all boxed titles including DiRT 3, Operation Flashpoint Red River, F1 2011, and Bodycount. G: How did you build your experience as community manager? G: What are your top resources for community management (websites and people)? B: There’s so many to choose from.