Remove enquiries
article thumbnail

How to use chatbots to enhance the customer experience

Sprout Social

Rather than replacing your support team, chatbots work with them to maximise the customer experience no matter how simple or complex the enquiry is. Typically our enquiries can be quite straightforward and simple. Scout Store uses a Facebook chatbot to give customers more information about their orders, products, and deals.

How To 134
article thumbnail

How to Help Your Delivery Service Perform Better

The Realtime Report

In addition, it also reduces enquiries from customers, helping you focus on other important aspects of your business. Your customers have either ordered a package for themselves or as a gift, so they are most likely excited to receive their packages. Ensuring that you keep them updated adds to the customer experience. Market Effectively.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Content marketing: feeling ripped off?

Sherrilynne Starkie

You’ve spent the time, resources and effort required to develop original, compelling stories, videos, podcasts and photographs and it’s starting to pay off in terms of website traffic, enhanced reputation and sales enquiries. Good for you. Then you notice that someone, a competitor even, is ripping you off!

Content 318
article thumbnail

Targeting Ottawa’s boomers

Sherrilynne Starkie

We combined traditional advertising with digital marketing to raise awareness of the Orleans retirement community and drive in rental enquiries. It’s an approach my firm Thornley Fallis successfully used to help promote the new Bruyère Village to Ottawa zoomers. This article was originally published on Thornley Fallis.

Travel 295
article thumbnail

Introducing the Sprout Social Index™ 2021: UK & Ireland Edition

Sprout Social

Consumers in the UK and Ireland list timely responses to customer service enquiries as their top concern when making purchase decisions on social. Where marketers are looking for innovative social content and cultural relevance, consumers are looking for superior customer service. Pushing social past the awareness stage.

Survey 112
article thumbnail

#BotsInAction – Blue Robot: All about that Bot

Audiense

It allows for simple issues and enquiries to be handled immediately. This allows for more positive word of mouth and further recommendations. Besides making the user experience a lot simpler, these chatbots also aid in customer service. This can save the business time and money leading to overall business success.

article thumbnail

Improving Marketing ROI – 3 Top Tips

Bill Hartzer

Are they prompting telephone calls or online enquiries? Are these leads resulting in conversions or are they just enquiries? You also need to ask yourself which portals are converting and where are they coming from?

ROI 110