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The role of artificial intelligence in business in 2024

Sprout Social

Machine learning (ML) Machine learning algorithms analyze data, identify patterns and make predictions based on their results. Deep learning, on the other hand, uses neural networks to learn and adapt to new data patterns with little to no human input.

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Everything You Need to Know About Ecommerce Chatbots in 2022

Hootsuite

Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. This mimics human behavior and speech patterns. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey.

FAQ 120
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How to create a complaint management system to protect your brand reputation

Sprout Social

Mishandling complaints could harm your company even more than the complaint itself. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

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10 Ways an AI Customer Service Chatbot Can Help Your Business

Hootsuite

AI customer service is an artificial intelligence system that interacts with customers on behalf of a company. With it, companies can save money on customer support costs and improve the efficiency of their customer service operations. Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits.

FAQ 98
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A 7-step checklist for the perfect product launch (using the power of social media)

Sprout Social

Consider your business hours and traffic patterns—do you want to launch in the middle of the week so the majority of questions coming your way happen during regular working hours? You can determine this by looking at your most successful posts—do you see a pattern of posting times where engagement was higher? Prepare FAQ answers.

Products 136
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The Best Instagram Stories of 2019

Buffer Social

Pattern Brands. Our next pick is from another cookware brand, or rather, from its parent company. Pattern Brands , which release Equal Parts cookware products this year, had a fantastic series of Stories content that told a really compelling brand story. Pattern’s Instagram Stories campaign is quite simple in concept.

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39 Instagram story ideas to boost engagement for your brand

Sprout Social

Clothing company Rawson used this format to better understand customer preferences. Chicago brand Lost Girls Vintage created a countdown to promote their holiday dress shop—especially enticing for a company with exclusive, limited vintage stock where you have to shop fast. Share audience FAQs. Promote a discount with stickers.

Instagram 127