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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . If your social media manager is the only one serving as your organization’s social media customer service center, you need to rethink your approach. .

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The Higher Ed Social Media Tips and Tricks You Can’t Google

Social Media Strategies Summit

Read on to learn: Why you should create graphic templates for your team What it means to design for mobile How to more efficiently prepare your content calendar Why there is no actual “best time to post” Why you should be doing more than just answering your DMs Why engagement rate is a superior metric 1.

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The Complete Guide to Facebook Groups: How to Create a Group, Build a Community and Increase Your Organic Reach

Buffer Social

Facebook has recently launched Groups for Pages, enabling the 70 million+ Pages on Facebook to create their own unique communities and feeds. This update provides new ways for brands to boost engagement and could go some way to countering the decline in organic reach Facebook Page owners have been experiencing for the past few years.

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Velma Hart Talks Open Community

SocialFish

This is the second in a series of interviews we are conducting with CEO’s and senior executives about their take on the concepts in Open Community. We started our conversation with this one question: How do you think the concepts in Open Community will shape associations in the future? ’ That’s the fundamental premise.

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How To Save Instagram Stories

Keyhole.co

If you also leverage fast web hosting services and your site is mobile-friendly, you can easily rank higher on search engine results pages. These steps are similar for IOS and Android mobile users. GoPro organizes its highlights by product. This feature is only available on mobile devices, and here’s what it looks like.

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The complete guide to YouTube Live in 2021

Sprout Social

As if that wasn’t enough to convince you of the benefits of using YouTube Live as a business, consider: Hosting virtual events: Organizing an in-person event can be time-consuming and costly. Interacting with your audience in real-time: Livestreaming lets you engage with the online community in real-time. Click on Go Live.

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Mr. Popularity and Your Enterprise 2.0 Community

Social Media Strategery

Take five minutes and do a quick search of your organization’s blogs, microblogs, wikis, and forums that are available behind your firewall – and then let me know what the most popular topics are. Popularity may be taking over your community and the worst part of it all? Let’s do an experiment.