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The 13 Social Media Customer Service Stats You Must Know

Convince & Convert

These companies get back to their customers through the comment section or direct message (DM). Others use platforms like Engage AI to generate personalized LinkedIn comments and respond to customers’ queries on the platform. Image via Hubspot Mostly, customers ask these questions through the DMs.

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Become the Pied Piper of Community Building

Waxing UnLyrical

According to Hubspot , “In a business climate where 92 percent of people trust earned media, such as recommendations from friends and family, above all other forms of advertising, these social media advocates are indispensable.”. If they have a post that you can comment on in an authentic way, do so. Let’s dive deeper into these.

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How to Get Started With One-to-One Social Media Engagement

Oktopost

If a brand is just talking at you and you try to talk back to them and the brand doesn’t engage with a like or a comment, then that’s a problem. Those comments are going to stop because they realize that the brand doesn’t care.” . Third, you can answer questions that many of your prospects and customers might have.

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Social Media Marketing Goals and How To Achieve Them — Five Tips

Webbiquity SMM

These are among the key questions for marketers to ask when determining how best to reach their goals. Start with these questions to help create an effective plan of action. To track your engagement with your audience, monitor metrics like clicks, “likes,” shares, comments, and mentions. What is your main goal or goals?

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10 social media monitoring tools to inform your campaigns

Sprout Social

These engagements include @ mentions , comments, #hashtags and keywords related to your brand. . Brands should track everything from shout-outs and reviews to questions and complaints. For starters, our platform keeps track of mentions, comments and keywords across multiple networks including Instagram, Facebook, Twitter and TikTok.

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Instagram Marketing for B2B Companies: Eight Best Examples to Follow

Webbiquity SMM

During the discovery phase, potential customers will have questions about your product or service. Not only does the company monitor its Instagram profile to reply to comments and direct messages, but it also has a FAQ Highlight album where people can find answers to their questions without waiting for a customer support representative.

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9 E-commerce Social Media Marketing Tips for 2024

Social Media Strategies Summit

But it also makes maximum use of the comment section below each of its how-to videos to answer customer questions and show its audience it cares about them getting the most out of their purchase. In its State of Consumer Trends report, HubSpot revealed that 17% of people bought items directly from social media.