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Top 10 customer service software tools

Sprout Social

For example, most customer service tools track a range of customer service metrics like: The volume of queries received Response time Response rate Resolution rate Benchmarking these metrics can uncover opportunities to improve your service and optimize your customer service team’s processes. Will your software integrate with your CRM?

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Customer service tiers: What they are and how to create them

Sprout Social

In this guide, we explain the basics of tiered support, along with tips on how to tailor the approach to your social customer care processes. For customers, it streamlines the support process, increasing the likelihood of timely and frustration-free issue resolution. The process begins with adding a new User Team.

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The information processing view of humanity

Buzz Marketing for Technology

« Keynote: building the networked professional firm | Main | Mobile social networking, meaning virtual networks bringing people physically together, will inevitably be a pervasive application » The information processing view of humanity. Ross Dawson, April 7, 2008 3:20 AM US PT. ve written. TrackBacks (0). Share on Facebook.

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Giving Things Away for Free Has Helped Me Build a Six-Figure Business

Buffer Social

We’re not afraid of sharing the “what” because people will still need us for the “how” Too many knowledge-based small business owners are afraid that, by giving away too many of their secrets in free content, prospective clients will never hire them.

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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

As mentioned, Hoist is a browser-based working platform build on the idea of social networks. From an organizational perspective, the platform makes it possible to manage diverse flows of information and process and secure these into knowledge, available to all employees at any time.

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How My Creator Startup Made 4-Figures in 5 Months While Working a 9 to 5

Buffer Social

Deciding to launch this endeavor was a multi-year process of procrastination, fear, and doubt. However, after working with my first few hires, I soon encountered a few problems: I wasn’t getting high-quality articles, the hiring process was extremely manual, and I had no systemized way of tracking writing progress and status.

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Enterprise 2.0 Isn’t About Social Business, It’s Just About Business

Social Media Strategery

We have successfully automated the digital watercooler, created a massive unofficial knowledge base, and improved search by increasing the amount of links, but is this it? Are process gains in informal channels the optimized promise of Web 2.0 What about the official channels?

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