How to Use Retail Bots for Sales and Customer Service


Retail bots are reshaping social commerce, helping brands make big dollars selling their products and services on social media. Consumer spending via retail bots is predicted to hit $142 billion USD by 2024… a massive 4,971% increase from 2019’s $2.8 What is a retail bot?

The Twilight renaissance: Why retailers need social media for trend forecasting

Sprout Social

More than half of these messages (54%) have a positive sentiment, 25% neutral and 21% have a negative sentiment (mainly held by skeptics of the trend’s longevity). 3 trend forecasting tips for retail brands.

Retail 103

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to master social media for retail and win more customers

Sprout Social

In the world of retail, brands fall into one of two camps: those that embrace social media marketing as a critical component of their customer experience, and those that view it as a nice-to-have. Social media for retail: How to create a compelling customer journey.

What Pinterest search trends reveal about the future of retail in a post-COVID world

Sprout Social

Retailers in particular have had to deal with a number of challenges, from navigating quarantine to keeping up with evolving consumer behaviors to resolving supply chain problems. If ecommerce wasn’t a big part of your retail strategy before, it certainly should be now.

Retail 109

‘Tis the season: Retailers can expect 32% more social messages this holiday season

Sprout Social

This prolonged and hyper-social holiday shopping season means it’s more important than ever for retailers to be ready for the influx of messages this time of year will bring. billion messages across Twitter, Facebook and Instagram to find out how retailers fared in previous holiday shopping seasons and what brands can expect for 2018. Consumers want to talk to retailers of all sizes during the holiday season.

Retailers and the rising trend of sustainability: what marketers need to know

Sprout Social

And while the retail industry has weathered significant change lately, sustainability is one trend that just keeps rising. And messages pertaining to sustainable fashion boast a whopping 95% positive sentiment.

The Importance of Off Channel Social Listening

Ignite Social Media

Retailer Website). For retail products (which includes some motor vehicles) two good sites to check for reviews before a purchase are Consumer Reports (membership site) and Consumer Search (free use). It’s helpful for travel brands, retailers and restaurants in particular, as locations are rated just as products are providing users an easy way to find out if they really want to go to Mexican Village Restaurant for dinner tonight.

Social commerce: How it works and why you should care in 2021

Sprout Social

In 2020, Facebook, Instagram and Pinterest launched revamped social commerce tools to help retailers streamline online shopping experiences in the midst of the pandemic. Remember to go beyond sales alone by digging into sentiment analysis and inbox reports.

How to develop a social marketing strategy for your business’ reopening

Sprout Social

Every retailer is thinking about the steps they’ll need to take when it’s time to reopen. Our latest retail data report revealed that in social conversations about going back to school, more than 40,000 messages included the words “safe” or “safety.” Social for Retail Social Strategy

Hello from the outside: Exploring the great outdoors while staying close-to-home

Sprout Social

For those interested in hiking, the outdoor activity that had the highest positive sentiment on Twitter (55% positive, 31% neutral, 14% negative), content from those types of brands can help them plan a day-trip, discover new trails and find the most picturesque landscapes.

Facebook And Walmart Team Up for Black Friday Mobile-Ad Blitz

The Realtime Report

Walmart had pre-purchased the ads, “edging out” other retailers for exposure at the start of the holiday season, according to The Wall Street Journal. Wal-Mart’s marketing chief Stephen Quinn told the Journal that he “never saw this level of engagement” with a digital campaign – but didn’t reveal how much of the sentiment was positive vs. negative.

Mobile 123

Don't Throw Good Brand Money After Bad

Twist Image

I was in Orlando this morning, presenting to the Retail Industry Leaders Association. I grabbed a coffee with an old friend, who is now running marketing for a major retailer in the United States. Back to where the retailer was before their predecessor took over? This brand was much bigger than winning some advertising and retail awards. The general sentiment was that we could never go backwards," s he went on to say. "My major retailer. retail.

It's Not Easy To Be A Loving Brand These Days

Twist Image

Never has a sentiment been so true like it is for brands these day. If you think back to the early days of social media, there was a commonly-held sentiment that brands came into social media kicking and screaming (for the most part). We've seen a major fashion retailer take it from all sides, because they stopped carrying the fashion line of the U.S. retail. retailer. Be careful what you wish for.

Digitize The Physical To Win At Business

Twist Image

The sentiment is a pragmatic one: "everything is digital!" The sentiment is a romantic one: "we're not doing it, but if we kill that saying, we can claim that we do it all." Let's say that you're a retail brand. They are digital, but will launch a POS system to bridge that and remove friction at the retail level. retail. retail brand. Should we even call anything "digital" anymore?

A beginner’s guide to social media for investor relations

Sprout Social

Particularly in recent years, platforms like Reddit and Twitter have become popular destinations for retail and institutional investors to discuss and analyze market trends.”. The pandemic spurred a new wave of retail investors. Monitor conversations and sentiment.

Be Kind To Brands

Twist Image

We can laugh at this sentimental way of thinking, or we can be the change that we want to see in this world (as someone once, so brilliantly and famously, said ). retail. blog blogging boxingday brand brandimperative brandloyalty branding capitalism collaboration consumer consumerism corporatepolicy customer customerservice democracy engagement equality goodwill holiday holidaywish lordoftheflies loyalty marketing retail shopping thecluetrainmanifesto twitter zoomeddino

Think big, shop small: How to rev up your small business holiday marketing strategy

Sprout Social

Data shows that local businesses return 52% of their revenue back into the local economy, whereas national chain retailers return just 14%. Consumer Goods Intermediate Retail Social Listening Social Media Content Social Media Strategy Social Media Trends Awareness Stage

8 of This Year’s Best Holiday Marketing Campaigns

Social Media Strategies Summit

In fact, some retailers report that holiday sales make up 30% of their total revenue for the year. But at their best, they can improve consumer sentiment, drive brand loyalty and lead to direct sales.

Think Globally, Act Locally: Introducing Advanced Geolocation

Talkwalker SM

Where are people especially interested in a particular retailer? For example, the above map shows sentiment towards the recent launch of Apple Pay in the UK by region. Online reputation management is a must for brands and businesses and doing a sentiment analysis is a good first step. Breaking down sentiment by specific locations makes it much easier to find potential issues in an area and address them immediately before a brand’s reputation suffers from a fallout.

The State of Paid Social in 2020


Kirkland’s uses UGC in their social channels as well as their blogs and inspiration pages to keep customers engaged when they can’t visit a retail location. 2020 has presented some unique changes to the way brands engage both organically and through paid social.

Social Media Success is About The Customers, Stupid

Adam Cohen

…having more positive than negative sentiment from a social media monitoring tool. …seeing the sentiment from a social media monitoring tool improve over time. 10 Quick Tips for Retailers to Engage in Social Media Right Now (44). How do you define success with leveraging social media? With each passing conference and industry event, the perennial mainstays of social media case studies tend to remain the same: Dell, Comcast, Southwest Airlines, Starbucks.

A look back: Examining the shifts in the COVID-19 conversation

Sprout Social

We noticed a 7% decrease in positive sentiment surrounding “end the lockdown” conversations once states began to relax their guidelines and the usage of the hashtag #StayHome increased by 21%. Retail. From January to mid-May, the conversation around retail generated over 6.1

Best and Worst Mother’s Day Branded Social Content

Ignite Social Media

According to the National Retail Federation, Americans were expected to spend more than ever on Mother’s Day this year as they shower moms with everything from jewelry to special outings at favorite restaurants. Typically, Mother’s Day is all about flowers, sentimental messages and breakfast in bed, but Carhartt’s first national Mother’s Day ad, it goes against all those stereotypes.

Top 15 Influencer Relationship Management Tools To Optimize Your Campaign

Any red flags, such as negative sentiment or fake followers can be vetted at the beginning. Content syndication – Syndicate influencer content and reviews to your website and other retail partners.

Increase Profits With Smarter Trade Promotions

The Realtime Report

Getting your product to market may have been a daunting task, but any experienced retailer or manufacturer will tell you it’s only uphill from there. However, despite companies’ sentiments, many would be better off staying at home. Here are a few of them: Trade Contests: Official contests to incentivize retailers/salespeople with prizes for the most sales. For many retailers, trade promotion can be an important money maker or a profit landfill.

See campaigns differently: Why social is an invaluable player for the NFLPA

Sprout Social

Social listening helps us track sentiment and conversations around specific campaigns and major events throughout the years. Social media campaigns are living, breathing things.

10 Ideas for Holiday Campaigns on Social Media


After all, neuromarketing experts found that campaigns that tap into emotions and sentiment perform twice as well as those with purely informative content. For the holidays, take this format further by creating an album of clever or sentimental (whatever fits your brand best) e-cards and other themed content (printouts, crafts, games, and templates) that customers can share directly with friends and family. ‘Tis the season to be… strategic?

Top 10 Social Listening Tools


Social listening also helps you keep tabs on the social media sentiment toward your company and products. Everybody appreciates a good listener, but sometimes we have to learn the hard way that being a good listener is about more than just passively hearing what’s being said.

Tools 98

Top B2B Brands on Social Media

Social Media Strategies Summit

With its ability to get in front of a wide array of consumers, social media may be the darling of retail and B2C brands, but it is increasingly difficult for ANY business to ignore the power of social media marketing.

B2B 143

Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

On October 28, 2021 Facebook filed for a trademark on the word Meta. Of course, that’s not surprising, since Facebook announced that they are changing the company name to Meta. If you go to the website you’ll be redirected to this web page on

5 Post-Lockdown Influencer Marketing Trends


As some countries begin to open their retail establishments, brands have an opportunity to turn these one-time buyers into loyal customers. Influencer marketing in 2020 looks very different than it did even one year ago. Now, compete-the-look images feature a mask and hand sanitizer.

Conversational marketing: What it means for your social media strategy

Sprout Social

You can hone-in on sentiment and customer feedback to determine how you can build—or strengthen—your conversational marketing strategy. The big box retailer was the first to bring live TikTok shopping to the US in December 2020.

4 ways social media impacts consumer behavior

Sprout Social

For example, if you’re a retail business and a holiday is coming up, you can create a shoppable Facebook ad for a new product line. Social media has become an everyday staple in consumers’ lives, with 71% using social more in 2021 than ever before.

Measuring Customer Experience for B2B Marketers


B2C is a fluid, fast-paced transaction, with a relatively short sales cycle that relies primarily on retailers and mass-marketing campaigns to achieve commercial success. These clues can narrow your results, help discern sentiment, and track changes over time.

B2B 88

5 simple ways to increase online sales through social media

Sprout Social

For example, fashion retailer River Island has over 160 active tags they apply to content to track more qualitative insights like consumers’ preferences for UGC content versus official brand photography.

UGC 109

5 Strategies to Increase Consumer Retention Rates in 2020


Securing repeat customers and fostering customer loyalty have proven to be difficult challenges in the age of a recession, retail closures, and ever-shifting consumer sentiment towards brands. Invite action by soliciting feedback and include brief questionnaires to gauge sentiment.

UGC 58

Brands: It’s not enough to be liked

Buzz Marketing for Technology

Imagine a company that has upscale retail locations around the United States receiving tens of thousands of customer visits. Is Sentiment Making Brands Stupid? Now imagine not having anyone there to greet and interact with those customers. What’s the point of the storefront? Facebook fan pages are much the same thing. But only 0.2 to 2 percent of fans go back to a page. Because there is nothing going on that interests them.

Brands 217

How to create an executive communications strategy that builds your business

Sprout Social

In a recent webinar hosted by the National Retail Federation and Sprout , Walmart reported that training helped grow their executive audience reach by 182%. It goes without saying that the world of work has changed. Remote work is in, and the days of the invisible C-suite are out.

Are Tablet PCs Just a Fad?


That sentiment has previously been echoed by Apple CEO Steve Jobs who released the memo “We’re living in a post-PC world”. By David Samuel is an electronic media consultant, with over 13 years’ involvement with some of the world’s leading electronic retailers. The founder of Acer, Stan Shih, recently described Tablet PCs as a passing ‘fad’.

iPad 112

The right place at the right time: How to jump on a newsjacking content opportunity

Sprout Social

A few weeks ago, the electronics retailer made headlines when its shares skyrocketed over the course of 24 hours. For any content creator, there’s a lot to like about the concept of newsjacking.