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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).

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COVID-19 Social Media Re-Opening Checklist

Ignite Social Media

Communicate Adherence to a Wide Range of Safety Guidelines. CDC Industry-Specific Guidelines State/Location Specific Guidance. Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page.

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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Before we move into how to mobilize your company to provide extraordinary social customer care, this is a great time to remind everyone reading that social media community managers are grappling with burnout: The faucet never stops. Establish Guidelines That Encourage Maximum Transparency (and Yes, Even Disappointment!).

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6 Ways to Avoid the Instagram Shadowban in 2022

Hootsuite

It can happen when an account posts sensitive content or enters a gray area of the platform’s Community Guidelines. Instagram references this power in their Community Guidelines: “Overstepping these boundaries may result in deleted content, disabled accounts, or other restrictions. ”. Don’t violate the community guidelines.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Mishandling complaints could harm your company even more than the complaint itself. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

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HIPAA and Social Media: 5 Tips to Stay Compliant

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Create clear social media guidelines It is critical for any healthcare organization using social media to have a robust social media policy. What does HIPAA say about social media?

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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. One way to ensure compliance on social media for both you and your entire team is to implement policies, guidelines, and workflows. Guidelines empower your team to hype up your firm the right way.