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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with. This strategy makes life easier for your customer support team and helps them respond faster to frequently asked questions (FAQs).

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COVID-19 Social Media Re-Opening Checklist

Ignite Social Media

Communicate Adherence to a Wide Range of Safety Guidelines. CDC Industry-Specific Guidelines State/Location Specific Guidance. Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page.

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How We Built Our Guest Posting Program

Buffer Social

Setting up guidelines and FAQS After conducting the research, we used the information we gathered to outline the elements of the program. First, we repurposed our existing blog guidelines and style guide. We also developed some FAQs that might come up, such as “What should I write for the Buffer blog?

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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Establish Guidelines That Encourage Maximum Transparency (and Yes, Even Disappointment!). On Instagram, set up an FAQ Highlight that answers all frequently asked questions, so people don’t have to leave the app when looking for an answer. . During this season, you may not have good news for all.

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6 Ways to Avoid the Instagram Shadowban in 2022

Hootsuite

It can happen when an account posts sensitive content or enters a gray area of the platform’s Community Guidelines. Instagram references this power in their Community Guidelines: “Overstepping these boundaries may result in deleted content, disabled accounts, or other restrictions. ”. Don’t violate the community guidelines.

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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. One way to ensure compliance on social media for both you and your entire team is to implement policies, guidelines, and workflows. Guidelines empower your team to hype up your firm the right way.

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Good, Better, and Best Strategies for Customer Service on Social Media

Ignite Social Media

Have Community Guidelines Already in Place: Don’t just ignore/not respond to comments/questions. FAQs Prepped for Community Managers: Like the above, if a customer is asking a question that’s frequently asked, have the CM directly answer the question (not via copy and paste, but in a customized fashion).