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There’s a lot that goes into community management. A community manager acts as the link between a brand and its customers- helping to build, grow, and manage their online communities. Community managers (CMs) are, in many cases, the voice of the brand. They are immersed in the community and they’re the people you communicate with when you reach out to a brand. We’ve compiled some examples of great community management to recognize some of their hard work! MORE
Something has been gnawing at me for a while, and after a great conversation over brunch with Ferg Devins today I’m feeling inspired to throw this out there. Sometimes that meant interesting conversations; sometimes it meant helping them with a problem; either way it meant interactions with substance. Communities in particular were by their nature filled with people who already have an affinity or interest in your product, right? Marketing, community or both? MORE
Build a strong brand and you will get yourself a strong community of loyal customers and brand advocates. Some might argue that a strong community is what makes a brand stronger and loyal customers are the best way to promote a brand. What is a Brand Community? MORE
As a community manager you have to think about how you can support them, find the answers they are looking for, and add value for the brand you represent. Personally my belief is community managers should focus on interactions and not the number of fans. It’s better to have a smaller fan base that love what you do, share their ideas, and engage in conversations with you and others on the page. Blog brands community Social Media MORE
Creating an Instagram community for your business is one of the best ways to gain brand loyalty, boost engagement, and stay connected to your customers. Investing in an online community can be one of the most valuable moves any brand can make for long-term success. . MORE
What can often feel like a zero-sum game between database subscriptions and conversions, finding the right balance that engages your subscribers without pushing too many away is a challenge. Product recommendations go a long way in getting conversions for an ecommerce store. MORE
Boost Your Conversions With These 3 Tips appeared first on Amy Porterfield | Online Marketing Expert. Sales page struggling to convert? Here’s what to do! Just like you, your sales page is a big deal. And when it isn’t converting, it’s easy to feel defeated. MORE
SocialZoomFactor · Sales and Marketing Conversion Funnels – How to Get Started. One of the best ways to attract more of your dream customers and turn them into paying customers is to learn how to create and optimize sales and marketing conversion funnels. MORE
I’ve said it before, and I’ll say it again: Community managers have a challenging job. To drive participation and engagement around the contest, the community management team for Ikea Singapore responded to every comment with a funny meme starring the Shelf Help Guru. but don’t let that scare you away from showcasing the more lighthearted side of your brand with community management. Continue the conversation on our Facebook or Google+ pages. MORE
Creating an Instagram community for your business is one of the best ways to gain brand loyalty, boost engagement, and stay connected to your customers. Investing in an online community can be one of the most valuable moves any brand can make for long-term success. . MORE
Twitter has long been a great community-building and outreach tool - but can it help generate more conversions MORE
Community management is just one piece of the puzzle. And, just like with every piece of social media management , your community managers need the proper tools to see success. What is community management? Tweetdeck is a community management platform specifically for Twitter. MORE
Become a Fearless Online Community Leader. What’s the difference between productive online conversations and angry online snipping matches? Online communities are powerhouses of collaboration that demand fearless leaders to succeed. Yet, with the demand for new communities and the never-ending desire to increase engagement, such best practices for moderation become overlooked. Here is how to become an effective online community leader. MORE
The following post is part of the Mindjumpers Network series and written by our Community Manager, Sara Hansson. Mindjumpers Network is a global network of local country community managers enabling international companies to execute and maintain brand communities in a structured, quality assured and cost effective way across markets with the aim of creating effect and value. MORE
Communities have been around for centuries, however online communities have only been around for a few decades. According to Computerworld the first “online community” came about in 1973 when Talkomatic for the PLATO time-sharing system released a text-based group chat. One thing that all of these have in common is the notion of community building. So how can you, as a communications professional, leverage the power of community building for your brand? MORE
If you know me, you know that community has always been the backbone of my work, and the foundation of my business. When we look at what we dream online communities could be, we wanted: For them to be for us, whoever we are and whatever we believe. MORE
As your knowledge deepened, community expanded and influence rose you somehow forgot those little things you once celebrated. It reminds us just how important community is to us both personally and professionally. Community Doesn't Happen Overnight. MORE
Now Twitter has come up with Twitter Spaces to facilitate live audio conversations on the platform. Twitter Spaces is a new feature that allows users to have live audio conversations on the platform. Conversations are happening live, right now. Nurture your brand community. MORE
Only 22% of businesses are satisfied with their conversion rates. Needless to say, identifying your website’s primary conversion drivers is crucial. Without identifying and later, testing, you can’t expect to improve conversions on a larger scale. Define Your Conversions. MORE
2020 has created many challenges for the average person, but it may have created even more challenges for social media community managers across the nation. The Importance of Community Management. 5 Tips for Enhancing Your Social Community. MORE
So, when I was asked to share what the future of community management would be like, at first it felt like an impossible task. Perhaps you are feeling the strife of defining “community management”, or trying to figure out where a discipline that touches so many areas of your business fits on your org chart. This is a pivotal time in the discipline of community management, and many brands are asking these very questions. MORE
Those who are frustrated with these circular conversations will be heartened by economist Umair Haque’s impassioned plea for greater responsibility in a recent Harvard Business Review article titled Business Should Focus on Sociality, Not Social ‘Media’ : “The great promise of the social is to reconnect life with living, and so reconnect institutions with individuals…the real work of an institution is to help you arc past what you thought were the immovable limits of your human potential.”. MORE
It’s definitely not the same as the person actually being there, but it offers more options for speakers, as an hour-log web conversation is a lot easier to work into a busy schedule than a 3-day trip across the country. community skypeSkype in the Classroom announced it hit more than 16,000 users this week. Across the country, teachers and schools are connecting with each other, sharing project ideas and hosting speaker presentations that may not have been possible otherwise. MORE
You may have created great content, and you may have a good distribution plan, but shares and engagement are unlikely to come unless you have also focused on community building. This means looking for the right places and conversations in which to participate (e.g. Pushing out content is all very well, but unless you build a community, there will be limited-to-no engagement with your content. Content Marketing Public Relations automation community building content marketing MORE
Social network Twitter has introduced a new feature: Private Conversations and it just might be a game changer. The group function lets users start conversations with their followers and all participants are not required to be following one another to take part. Most activity and conversation is posted publically for anyone to see and this access is what makes Twitter engaging and useful. Will Twitter be serving advertisements within these private conversations? MORE
20 Years of Connecting The Nation: A National Conversation on The Digital Divide. Connected Nation (CN) is marking 20 years of service in 2021 by hosting a one-of-kind, live event that will air nationally from three US cities on Wednesday, November 17 from 11am to 3pm (eastern). MORE
Building a social media community? If you’re looking for ways to create a thriving online community, check out the following tips. Agorapulse: What’s one huge mistake that people make when building campaigns for their community? MORE
In October of last year, I launched an online community called Agree, Disagree, or Qualify. Building an online community doesn’t happen overnight. Some of these claims can get… heated, so ensuring a strong moderation core is a key part of keeping the conversation from devolving. Discussion builds communities. The community builds upon itself by testing claims and commenting on those claims. Communities co-create their own culture. Hey there, #WUL. MORE
During the AllFacebook Marketing Conference , I was particularly excited about attending the Facebook Pages: Using Content & Conversation to Build Community session. However, I did come out of the session with some interesting opinions, statistics and tips for community managers. The points above are a great starting point if you are new to community management, but also a great refresher for the those that are in the trenches doing this stuff everyday. MORE
In celebration of 100 years of its iconic Chuck Taylor All Star Shoes, Converse recently debuted the “Made By You” campaign, which pays homage to the artistic spirit of the people who wear them. Image via Converse. This sentiment is brought to life in a video, where Converse tells the story of how Chuck Taylors are an extension of its customers and what makes them unique, noting, “Every scuff, stain and doodle all help shape their story.”. Image via Converse. MORE
Last week, Spin Sucks ran a guest post I authored on how Twitter chats can be a doorway to your community. It was catalyzed by a DM conversation with a friend who runs – or, at least, has been running – a well-regarded chat for its niche. Instead of canceling the chat – and, I’m pretty sure, because the conversation with my friend was playing on my mind – I asked on Twitter, on the day of the chat, as to whether we should go ahead or not. MORE
Tweet Written by Nabanita Roy , who is a web enthusiast and blogger currently working as a Community Development Executive at forums.com. They want to converse, collaborate, engage and finally shape the idea. Well, you need to know where you want to be: Be it a business, research, individual entity or community building, it is essential that you have a USP to put forward. Every time you will find new markets, new conversion rates and so on. MORE
It’s simple – call a few people and have some in-depth, one-on-one conversations. LinkedIn posts go beyond job openings, to highlighting employees on the job and in the community. Through Instagram, they’re sharing community service and event photos and videos, post scenic shots of their service territory , and highlight environmental efforts. By having conversations in addition to examining analytics, we were able to provide our client with insights beyond the numbers. MORE
Over the past two years, I have significantly grown my online community through the power of livestreaming and video content. In this article, I will share three specific ways that livestreaming has helped me grow my community. How is your video content serving your community? The more I listen to my community, the more they are interested in coming to my show. However, I now have almost 11K followers and a very engaged community. Guest Post by Ai Addyson-Zhang. MORE
Without trust there is no “real” community. Community at work… Image Credit: STAN HONDA – AFP/Getty Images . Community is an over-used word these days. Perhaps, it’s more accurate to say that there is a community continuum. Or perhaps – just many varietals of community. In these days, we’re used to brand communities both online and offline. And yes, community can be monetized. MORE
“Conversation.” Conversations, when initiated and managed well, can drive reputation, expand reach, and build brand loyalty. This week’s roundup features seven posts from around the web that focus on conversations. Exercises for Writing Conversationally. In this guest post for Heather Whaling ‘s blog, Bethany Cramer offers some exercises to improve your conversational writing. Why: Good content writers are adept at sparking conversation. MORE
When it comes to brands leading and participating in conversations in social spaces, a clearly defined voice can be an important differentiator. I was not surprised by the nonchalant approach to social conversation, but a comment from one of my fellow panelists stuck in my head (and not for the right reasons). This begs the question: why would you make a long-term investment in other areas of community building, but take a chance on the voice aspect? MORE
It turns out that creating a brand community for your B2B company can give you that type of mouthwatering ROI. . B2B businesses need to foster a strong spirit of community to serve their clients and customers better. What is a Brand Community? Salesforce Community Cloud. MORE
We are living in exciting times with the advancements in technology, artificial intelligence, live video streaming, user behavior analysis, data measurement and analysis, communication mediums, social media marketing, social networking and the power at our fingertips to bring human beings and communities together. I provide you some solid examples, recommendations and supporting free tools for how you can activate your audience with content, value and community building. MORE
With Hummingbird, the digital marketing community was introduced to a new concept, i.e. “things-not-strings” which means that now Google is using its existing and ever-growing knowledge graph (i.e., So Google’s moves aim at understanding and interpreting these “conversations” are helpful. MORE
about what the difference is between “community manager&# and “social media manager?&# I know I am – and I am both a community manager and a social media manager! But there seems to be a lot of cofusion both on the part of employers and job candidates, and a lot of jobs that actually entail managing a company’s social media marketing efforts are being billed as community management positions. The whole concept of online community is evolving. MORE
Pam Moore
SEPTEMBER 9, 2020
SocialZoomFactor · Sales and Marketing Conversion Funnels – How to Get Started. One of the best ways to attract more of your dream customers and turn them into paying customers is to learn how to create and optimize sales and marketing conversion funnels.
Ignite Social Media
DECEMBER 10, 2020
2020 has created many challenges for the average person, but it may have created even more challenges for social media community managers across the nation. The Importance of Community Management. 5 Tips for Enhancing Your Social Community.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Waxing UnLyrical
APRIL 4, 2019
Communities have been around for centuries, however online communities have only been around for a few decades. According to Computerworld the first “online community” came about in 1973 when Talkomatic for the PLATO time-sharing system released a text-based group chat. One thing that all of these have in common is the notion of community building. So how can you, as a communications professional, leverage the power of community building for your brand?
Sherrilynne Starkie
MARCH 14, 2015
Social network Twitter has introduced a new feature: Private Conversations and it just might be a game changer. The group function lets users start conversations with their followers and all participants are not required to be following one another to take part. Most activity and conversation is posted publically for anyone to see and this access is what makes Twitter engaging and useful. Will Twitter be serving advertisements within these private conversations?
Firebelly
OCTOBER 14, 2011
Without trust there is no “real” community. Community at work… Image Credit: STAN HONDA – AFP/Getty Images . Community is an over-used word these days. Perhaps, it’s more accurate to say that there is a community continuum. Or perhaps – just many varietals of community. In these days, we’re used to brand communities both online and offline. And yes, community can be monetized.
Waxing UnLyrical
JUNE 2, 2014
“Conversation.” Conversations, when initiated and managed well, can drive reputation, expand reach, and build brand loyalty. This week’s roundup features seven posts from around the web that focus on conversations. Exercises for Writing Conversationally. In this guest post for Heather Whaling ‘s blog, Bethany Cramer offers some exercises to improve your conversational writing. Why: Good content writers are adept at sparking conversation.
Janet Fouts
MAY 28, 2020
If you know me, you know that community has always been the backbone of my work, and the foundation of my business. When we look at what we dream online communities could be, we wanted: For them to be for us, whoever we are and whatever we believe.
The Realtime Report
SEPTEMBER 23, 2021
20 Years of Connecting The Nation: A National Conversation on The Digital Divide. Connected Nation (CN) is marking 20 years of service in 2021 by hosting a one-of-kind, live event that will air nationally from three US cities on Wednesday, November 17 from 11am to 3pm (eastern).
Firebelly
JULY 11, 2012
During the AllFacebook Marketing Conference , I was particularly excited about attending the Facebook Pages: Using Content & Conversation to Build Community session. However, I did come out of the session with some interesting opinions, statistics and tips for community managers. The points above are a great starting point if you are new to community management, but also a great refresher for the those that are in the trenches doing this stuff everyday.
Waxing UnLyrical
APRIL 18, 2019
Over the past two years, I have significantly grown my online community through the power of livestreaming and video content. In this article, I will share three specific ways that livestreaming has helped me grow my community. How is your video content serving your community? The more I listen to my community, the more they are interested in coming to my show. However, I now have almost 11K followers and a very engaged community. Guest Post by Ai Addyson-Zhang.
Dave Fleet
MARCH 1, 2014
Something has been gnawing at me for a while, and after a great conversation over brunch with Ferg Devins today I’m feeling inspired to throw this out there. Sometimes that meant interesting conversations; sometimes it meant helping them with a problem; either way it meant interactions with substance. Communities in particular were by their nature filled with people who already have an affinity or interest in your product, right? Marketing, community or both?
Sprout Social
AUGUST 17, 2021
Community management is just one piece of the puzzle. And, just like with every piece of social media management , your community managers need the proper tools to see success. What is community management? Tweetdeck is a community management platform specifically for Twitter.
Firebelly
FEBRUARY 3, 2011
When it comes to brands leading and participating in conversations in social spaces, a clearly defined voice can be an important differentiator. I was not surprised by the nonchalant approach to social conversation, but a comment from one of my fellow panelists stuck in my head (and not for the right reasons). This begs the question: why would you make a long-term investment in other areas of community building, but take a chance on the voice aspect?
Amy Porterfield
JANUARY 14, 2021
Boost Your Conversions With These 3 Tips appeared first on Amy Porterfield | Online Marketing Expert. Sales page struggling to convert? Here’s what to do! Just like you, your sales page is a big deal. And when it isn’t converting, it’s easy to feel defeated.
Firebelly
OCTOBER 11, 2013
As a community manager you have to think about how you can support them, find the answers they are looking for, and add value for the brand you represent. Personally my belief is community managers should focus on interactions and not the number of fans. It’s better to have a smaller fan base that love what you do, share their ideas, and engage in conversations with you and others on the page. Blog brands community Social Media
Ignite Social Media
OCTOBER 30, 2018
There’s a lot that goes into community management. A community manager acts as the link between a brand and its customers- helping to build, grow, and manage their online communities. Community managers (CMs) are, in many cases, the voice of the brand. They are immersed in the community and they’re the people you communicate with when you reach out to a brand. We’ve compiled some examples of great community management to recognize some of their hard work!
Later
MAY 29, 2020
Creating an Instagram community for your business is one of the best ways to gain brand loyalty, boost engagement, and stay connected to your customers. Investing in an online community can be one of the most valuable moves any brand can make for long-term success. .
Waxing UnLyrical
MAY 13, 2015
In October of last year, I launched an online community called Agree, Disagree, or Qualify. Building an online community doesn’t happen overnight. Some of these claims can get… heated, so ensuring a strong moderation core is a key part of keeping the conversation from devolving. Discussion builds communities. The community builds upon itself by testing claims and commenting on those claims. Communities co-create their own culture. Hey there, #WUL.
Pam Moore
APRIL 23, 2020
As your knowledge deepened, community expanded and influence rose you somehow forgot those little things you once celebrated. It reminds us just how important community is to us both personally and professionally. Community Doesn't Happen Overnight.
Mindjumpers
SEPTEMBER 14, 2012
The following post is part of the Mindjumpers Network series and written by our Community Manager, Sara Hansson. Mindjumpers Network is a global network of local country community managers enabling international companies to execute and maintain brand communities in a structured, quality assured and cost effective way across markets with the aim of creating effect and value.
Waxing UnLyrical
JUNE 3, 2011
about what the difference is between “community manager&# and “social media manager?&# I know I am – and I am both a community manager and a social media manager! But there seems to be a lot of cofusion both on the part of employers and job candidates, and a lot of jobs that actually entail managing a company’s social media marketing efforts are being billed as community management positions. The whole concept of online community is evolving.
Sprout Social
SEPTEMBER 8, 2021
Now Twitter has come up with Twitter Spaces to facilitate live audio conversations on the platform. Twitter Spaces is a new feature that allows users to have live audio conversations on the platform. Conversations are happening live, right now. Nurture your brand community.
Pixlee
APRIL 26, 2021
Only 22% of businesses are satisfied with their conversion rates. Needless to say, identifying your website’s primary conversion drivers is crucial. Without identifying and later, testing, you can’t expect to improve conversions on a larger scale. Define Your Conversions.
Mindjumpers
FEBRUARY 8, 2011
Tweet Written by Nabanita Roy , who is a web enthusiast and blogger currently working as a Community Development Executive at forums.com. They want to converse, collaborate, engage and finally shape the idea. Well, you need to know where you want to be: Be it a business, research, individual entity or community building, it is essential that you have a USP to put forward. Every time you will find new markets, new conversion rates and so on.
Oktopost
MAY 12, 2021
It turns out that creating a brand community for your B2B company can give you that type of mouthwatering ROI. . B2B businesses need to foster a strong spirit of community to serve their clients and customers better. What is a Brand Community? Salesforce Community Cloud.
agora pulse
FEBRUARY 25, 2021
Building a social media community? If you’re looking for ways to create a thriving online community, check out the following tips. Agorapulse: What’s one huge mistake that people make when building campaigns for their community?
Pixlee
JUNE 30, 2020
What can often feel like a zero-sum game between database subscriptions and conversions, finding the right balance that engages your subscribers without pushing too many away is a challenge. Product recommendations go a long way in getting conversions for an ecommerce store.
agora pulse
FEBRUARY 19, 2020
With Hummingbird, the digital marketing community was introduced to a new concept, i.e. “things-not-strings” which means that now Google is using its existing and ever-growing knowledge graph (i.e., So Google’s moves aim at understanding and interpreting these “conversations” are helpful.
Firebelly
SEPTEMBER 28, 2011
It’s definitely not the same as the person actually being there, but it offers more options for speakers, as an hour-log web conversation is a lot easier to work into a busy schedule than a 3-day trip across the country. community skypeSkype in the Classroom announced it hit more than 16,000 users this week. Across the country, teachers and schools are connecting with each other, sharing project ideas and hosting speaker presentations that may not have been possible otherwise.
Later
MAY 29, 2020
Creating an Instagram community for your business is one of the best ways to gain brand loyalty, boost engagement, and stay connected to your customers. Investing in an online community can be one of the most valuable moves any brand can make for long-term success. .
Waxing UnLyrical
OCTOBER 26, 2016
It’s simple – call a few people and have some in-depth, one-on-one conversations. LinkedIn posts go beyond job openings, to highlighting employees on the job and in the community. Through Instagram, they’re sharing community service and event photos and videos, post scenic shots of their service territory , and highlight environmental efforts. By having conversations in addition to examining analytics, we were able to provide our client with insights beyond the numbers.
Ignite Social Media
MAY 27, 2016
So, when I was asked to share what the future of community management would be like, at first it felt like an impossible task. Perhaps you are feeling the strife of defining “community management”, or trying to figure out where a discipline that touches so many areas of your business fits on your org chart. This is a pivotal time in the discipline of community management, and many brands are asking these very questions.
Waxing UnLyrical
APRIL 17, 2015
You may have created great content, and you may have a good distribution plan, but shares and engagement are unlikely to come unless you have also focused on community building. This means looking for the right places and conversations in which to participate (e.g. Pushing out content is all very well, but unless you build a community, there will be limited-to-no engagement with your content. Content Marketing Public Relations automation community building content marketing
Social Media Strategies Summit
APRIL 15, 2021
Build a strong brand and you will get yourself a strong community of loyal customers and brand advocates. Some might argue that a strong community is what makes a brand stronger and loyal customers are the best way to promote a brand. What is a Brand Community?
Waxing UnLyrical
NOVEMBER 16, 2011
Last week, Spin Sucks ran a guest post I authored on how Twitter chats can be a doorway to your community. It was catalyzed by a DM conversation with a friend who runs – or, at least, has been running – a well-regarded chat for its niche. Instead of canceling the chat – and, I’m pretty sure, because the conversation with my friend was playing on my mind – I asked on Twitter, on the day of the chat, as to whether we should go ahead or not.
The Realtime Report
JANUARY 29, 2019
Become a Fearless Online Community Leader. What’s the difference between productive online conversations and angry online snipping matches? Online communities are powerhouses of collaboration that demand fearless leaders to succeed. Yet, with the demand for new communities and the never-ending desire to increase engagement, such best practices for moderation become overlooked. Here is how to become an effective online community leader.
Waxing UnLyrical
MARCH 19, 2013
Those who are frustrated with these circular conversations will be heartened by economist Umair Haque’s impassioned plea for greater responsibility in a recent Harvard Business Review article titled Business Should Focus on Sociality, Not Social ‘Media’ : “The great promise of the social is to reconnect life with living, and so reconnect institutions with individuals…the real work of an institution is to help you arc past what you thought were the immovable limits of your human potential.”.
Pam Moore
APRIL 1, 2019
We are living in exciting times with the advancements in technology, artificial intelligence, live video streaming, user behavior analysis, data measurement and analysis, communication mediums, social media marketing, social networking and the power at our fingertips to bring human beings and communities together. I provide you some solid examples, recommendations and supporting free tools for how you can activate your audience with content, value and community building.
Convince & Convert
MARCH 5, 2015
In celebration of 100 years of its iconic Chuck Taylor All Star Shoes, Converse recently debuted the “Made By You” campaign, which pays homage to the artistic spirit of the people who wear them. Image via Converse. This sentiment is brought to life in a video, where Converse tells the story of how Chuck Taylors are an extension of its customers and what makes them unique, noting, “Every scuff, stain and doodle all help shape their story.”. Image via Converse.
Convince & Convert
APRIL 23, 2015
I’ve said it before, and I’ll say it again: Community managers have a challenging job. To drive participation and engagement around the contest, the community management team for Ikea Singapore responded to every comment with a funny meme starring the Shelf Help Guru. but don’t let that scare you away from showcasing the more lighthearted side of your brand with community management. Continue the conversation on our Facebook or Google+ pages.
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