Sprout Social

JUNE 13, 2023

I spoke with Loren Siegel Atlassian’s Community and Social Engagement Senior Team Lead to learn how Sprout helps her team execute premier social customer care, boost team productivity and understand their audience to craft better community connections. In 2021, the company incorporated the Smart Inbox and Publishing add-ons.

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Hootsuite

OCTOBER 11, 2022

It can happen when an account posts sensitive content or enters a gray area of the platform’s Community Guidelines. Instagram references this power in their Community Guidelines: “Overstepping these boundaries may result in deleted content, disabled accounts, or other restrictions. ”. Don’t violate the community guidelines.

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Instagram Guidelines Hashtag HootSuite 117

Laurel Papworth

MARCH 17, 2010

I’ve been asked to speak in Melbourne on April 15th (evening) about the impact of social media, online communities, social networks and call centres. Many progressive companies are opening up new communication channels and using tools such as Twitter for engagement with their customer base. Email: events@ata.asn.au.

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CSR Eventful Social Media Forums 65

Buffer Social

DECEMBER 10, 2019

Tastemade is a community of food, travel, and design lovers. They posted this to the Burrow Stories, along with instructions on how their community could download the picture and add to it. Many people in their community ended up using the filter on their photos and tagging Potluck in the Stories. Let’s get right to it then. .

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Instagram Patterns Template Templates 98

Likeable

MARCH 31, 2021

It’s a very important (yet, as mentioned above, underutilized) part of audience research, giving brands the opportunity to track, analyze, and take action to respond to relevant conversations happening on social media—even when the company is not specifically tagged or mentioned. Competitive Analysis. Recruiting & Influencer Sourcing.

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Strategy Brands Influencer Analysis 106

Hootsuite

FEBRUARY 3, 2022

Have you ever messaged a company on Facebook, only to wait so long for a response that by the time they get back to you, you forgot you contacted them in the first place? 60% of people say they are open to receiving personal messages from companies. say a chat box to speak with a company is a driver of their online purchases.

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Facebook HootSuite Retail Conversation 145

Sprout Social

MARCH 8, 2023

Tap team members with different areas of expertise to answer FAQs, peek behind the scenes and educate your audience. Tapping internal experts can also get you access to new areas of your company. This is especially helpful if your company has multiple locations and experiences to highlight. But Shedd’s vets and caretakers are.

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Video Film Content How To 94

Hootsuite

APRIL 20, 2020

People join Nextdoor to connect with their neighbours and communities. Nosy neighbours may grab the headlines, but businesses are central to the Nextdoor community. Organize events. Engage with the community. Recommendations improve your search ranking, reach, and standing in your local community. Sell stuff.

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How To Metrics Reputation HootSuite 145

Sprout Social

DECEMBER 5, 2022

Now, social media has gone from a “nice to have” to a “must-have” for businesses, as it has become a core place for audiences to connect, get updates on current events and capture moments. Booktok , for example, has become a flourishing online community. A full FAQ is linked for you below. But times have changed.

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Social Media Crowdsourcing Privacy Comparison 140

Hootsuite

MAY 17, 2022

Show, not tell, how your company lives its values. While what works for one company won’t automatically work for another, a recent informal poll of ours found video ads were currently the most effective. Live Shopping events. Build a genuine community to develop brand advocacy. Encourage referrals and repeat business.

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Instagram How To Loyalty Discount 119

Sprout Social

APRIL 18, 2017

You still need to check in on messages and your community. When we talk about automation, we’re talking about scheduling posts, sending out company content promotion on a regular schedule and having keyword alerts set up. You’ll worry less on if you posted today on Instagram and spend important time engaging with your community.

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Social Media Brands Startup RSS 103

Hootsuite

OCTOBER 31, 2022

You can publicly share sticker replies as new Stories, which is perfect for Q&As or FAQs. As a company, B Corporation is all about values. By asking their audience to suggest individuals doing great work, they bridge the gap between their corporate purpose and values and the community at large. Create an Instagram Story.

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Questions Instagram FAQ Marketing 29

Waxing UnLyrical

NOVEMBER 15, 2010

If not, Google offers a comprehensive FAQ on getting included in the news search engine. Keep them short. - Combining creative ability and optimization skills to create compelling, keyword relevant press releases will only prove to be a rewarding public relations effort for your company. Most importantly: 1. Headlines are key.

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News Google SEO Postrank 274

Hootsuite

MARCH 26, 2020

Virtual events still sound a little futuristic, but they’ve been happening since 1993 when the world’s first livestream brought us nail-biting webcam footage of a coffee maker in mid drip. Moving events like this online can reduce costs and carbon footprints, and make attendance accessible to a wider audience. What is a virtual event?

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Hosting Eventful Tips How To 145

Writtent Blog

OCTOBER 28, 2013

While the lines between personal and business blogging have become increasingly blurred in recent years as companies leverage independant content creators’ audiences for brand sponsorships, there’s still plenty to learn. Your Competitors’ FAQs. Read closely, and grab onto the freshest ideas for inspiration.

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Meme Reddit FAQ Conference 93

Buzz Marketing for Technology

JUNE 27, 2008

Add to groups/events. Groups/Events. We always know more than we can tell and we will always tell more than we can write down David Snowden Complex Acts of Knowing - Paradox and Descriptive Self Awareness [link] Slide 47: Case Study: US Intel Community Intellipedia [link] Slide 48: Whatâ??s Slideshare.net (beta). My Slidespace.

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Folksonomy Web 2.0 Wiki Collaboration 270

Convince & Convert

MARCH 28, 2012

What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings? We Might Hate the Players, But We Don’t Hate the Game. Rewards for Waiting on Hold.

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CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings? We Might Hate the Players, But We Don’t Hate the Game. Rewards for Waiting on Hold.

CSR 127

CSR Airlines Loyalty Hashtag 127

agora pulse

APRIL 17, 2018

It’s important to let people know it’s your company that runs and manages it. While most of your content should be about building an active community, don’t avoid promotional content completely. Schedule regular Facebook Live sessions where you answer FAQs, share tips, or interview industry experts.

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Groups Groups Facebook Small Business 74

agora pulse

APRIL 17, 2018

It’s important to let people know it’s your company that runs and manages it. While most of your content should be about building an active community, don’t avoid promotional content completely. Schedule regular Facebook Live sessions where you answer FAQs, share tips, or interview industry experts.

Groups 74

Groups Groups Facebook Small Business 74

Writtent Blog

MAY 14, 2021

We extend our sincere appreciation to all our students, staff, parents, and community for their support and understanding. Mitransfer.org contains a great deal of information for transfer in the state, including FAQ’s about transfer and links to individual community colleges with transfer information, including the MTA.

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Insurance Company Price Applications 40

Convince & Convert

SEPTEMBER 22, 2010

If someone signs up to follow your company on Twitter, when you tweet will that person see it? Companies are trying to stay top-of-mind among their prior customers, and incentivize those customers directly or indirectly to spread the word to their friends and associates. Will they click on it to visit your offer/website/landing page?

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Social Media Strategy Social CRM Consultant 137

Convince & Convert

JULY 5, 2010

Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Thomas for five days.

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Community building Social CRM Consultant Posterous 116

Convince & Convert

MAY 5, 2010

This 40-something Florida Mom found herself undergoing several simultaneous life shifts, and realized that products and the communication about them didn’t resonate with her any longer. Companies didn’t seem to understand where she was, who she was, or what she wanted. It’s on JaneNation.

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Social Media Case Study Strategy Study 126

Buzz Marketing for Technology

JUNE 27, 2008

Events & Conferences. SLA Community. Julie Oman is an Information Steward for The Dow Chemical Company in Midland, MI. Like many companies, my organization provides a community that supports the use of information technology and. Advanced Search Options. UserID Password. Not a member? QuickLinks. Inside SLA.

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Library Compete Skills Proposal 100

Convince & Convert

MAY 13, 2010

While my social media speaking engagements vary enough that I alter my material quite a bit from event to event, there is definitely a batch of one liners that I tend to incorporate. Event attendees often ask me if I have them written down, and I never have, until now. Social media allows big companies to act small again.

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Social Media Strategy Social CRM Consultant 153

Convince & Convert

AUGUST 2, 2010

I’ll be talking about brand community strategy and how to activate your audience. Danny Brown) Tagged as: brand communities , facebook , facebook strategy , facebook success summit , Speaking Engagements Did you enjoy this blog post? Ive founded 5 companies, and spent 15 years running digital marketing agencies.

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Facebook Social CRM Consultant MySpace 122

Convince & Convert

MARCH 4, 2010

Blogging for Commerce Related to the first, but commerce-oriented blogs are more interested in conversion events than in traffic generation. Blogging for Community These blogs seek to guild a consistent readership that interact with the blogger(s) and advocate on behalf of the content on other social outposts.

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Metrics Strategy How To Tourism 132

Convince & Convert

FEBRUARY 23, 2010

there’s a schism coming in social media between companies using it for marketing, and companies using it for customer service and CRM. Brand communities, contests, most social listening, and non-promotional tweeting fits into this category. Like Sonny divorcing Cher (or was it the other way around?)

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Social Media Strategy Social CRM Company 118

Convince & Convert

FEBRUARY 24, 2010

because through social media, customers are praising and criticizing companies in public in a way that requires marketing to triage and respond. All of this is happening to companies (maybe yours) every minute of every day. If a consumer emails a company, we’ve trained them to expect a response in a day or so.

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Compete Conference Organization Social CRM 116

Convince & Convert

SEPTEMBER 14, 2010

But marketers have always reached out to communities in many forms, and each new medium has taken its turn as Holy Grail for customer influence. That seems short-sighted and workable only for very small companies with a minimum of online chatter about them. Adding a Twitter field to your contact records is only a start.

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Social Media Social CRM Strategy Consultant 123

Convince & Convert

AUGUST 16, 2010

Ive founded 5 companies, and spent 15 years running digital marketing agencies. Im a tequila-loving, hype-free social media strategy consultant, speaker, and author that works with major corporations and PR firms to harness the awesome power of the social Web. Ive worked with more than 700 brands since then, including 25 of the Fortune 1000.

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Newsletter Social Media Alltop Social CRM 114

Buzz Marketing for Technology

JUNE 27, 2008

Its awesome to have a lot of friends, and even more so being active in the hottest blog communities. But with messages coming in from other MyBlogLog members & the communities you follow, on top of your many friend requests and updates, we understand that sometimes all those alerts can be a bit much. XOXO, Tilly.

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Yahoo Google Reader Flickr Widget 100

Convince & Convert

JULY 28, 2010

When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&# This is the strategy of creating a Social FAQ. Try to return something to your own company. Have them document EVERY question they receive.

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Social Media Strategy Consultant B2B 150

Convince & Convert

APRIL 15, 2010

Is Your Company in the Content Marketing Industry? What formerly was the sole bastion of the media, is now also a company bailiwick. Consider a company like Kodak. Kodak (and thousands of other companies) are writing blogs, taking photos, uploading videos, making presentations and creating all sorts of other content.

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Content Marketing Consultant Social Media 125

Convince & Convert

SEPTEMBER 7, 2010

I wonder how Stratten feels about companies servicing customers differently , based on their online influence? DJ Waldow Director of Community, Blue Sky Factory @djwaldow [link] unmarketing Thanks a lot Jay. Ive founded 5 companies, and spent 15 years running digital marketing agencies. A tall order, to be certain.

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Review Social Media Social CRM Consultant 115

ProBlogger

APRIL 24, 2011

Your blog is a very important part of your personal image or company brand. Reassure the community that you’re actively working on the issue and that safety is paramount. It informs employees, controls their messages and helps them respond to family, community, customer and other concerns with accurate information. Be proactive.

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Press Release FAQ Aggregator Consultant 43