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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

As a practical example from Mindjumpers, this new feature enables our project management team to delegate specified client project related task to specific employees, respectively. Tomorrow, I try will address how the adaptation of working socially can positively influence the relation to, and collaboration with, clients or customers.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. An example of tiered support in action Let’s take a peek behind the Sprout curtain to show what this all looks like in practice.

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New Social Media Network Road Map

Diva Marketing Blog

Recently Jay Baer asked a question on his blog that led to over 100 comments. Based on an interview that Guy Kawasaki conducted with INC Magaine , Jay wanted to know, "Is social media strategy required or redundant?" As I began to join the comment thread, I realized that my response was a "post" and not a "comment."

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2020 vision: three resolutions marketers are committing to this year

Sprout Social

In an industry known for rapid change, it’s critical for marketers to stay on top of their skill sets and expand their knowledge base. So it’s little surprise marketers resolve to make more time for professional development and grow their expertise in things like mastering video on social. Community, community, community.

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Social Media: Making Business Fun Again | Bare Feet Blog

Bare Feet Studios

Along comes social media which is so conversational, creative, interactive, mostly free and bam! Here are a few examples inspiring me today: 1. My example is the USPS.com website, on a Mac. Visit them to learn more here about s ubmitting your example of using word-of-mouth to build your brand – oops!

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Grading Social Media

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Development Social Media Grading Social Media Mon, Mar 1, 2010 Prof. In last week’s #SMCEDU chat, we discussed the issue of grading students in classes that teach social media.

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