article thumbnail

Why P2P Texting Should Be Part of Your Marketing Strategy in 2021

Social Media Strategies Summit

As we head into 2021, marketers are reflecting on how much consumer behavior has changed over the course of the last year. 85% of consumers not only want to be able to receive info but also reply to businesses or engage in a conversation via text. 78% of people wish they could have a text conversation with a business.

Strategy 209
article thumbnail

Going for gold: How brands are successfully navigating the 2021 summer games

Sprout Social

— Laura Lexx (@lauralexx) July 27, 2021. million Tweets from July 1, 2021 to August 3, 2021 to learn more about how brands and fans are using social to stay engaged from several thousand miles away. — NowThis (@nowthisnews) July 23, 2021. — NowThis (@nowthisnews) July 23, 2021.

Brands 133
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What not to do on social media in 2021

Sprout Social

So instead of trying to anticipate the next big thing for 2021, we’re going in the opposite direction and sharing what not to do on social media based on what we learned in 2020. From taking a stand on current events to embracing the rise of TikTok, here are six things to keep in mind when executing your 2021 social strategy.

article thumbnail

9 effective customer retention strategies that work in 2021

Sprout Social

— Zendesk (@Zendesk) April 26, 2021. Perhaps one of the more straightforward strategies to reduce churn that doesn’t require creating content is simply engaging with your customers via social. ” Don’t be afraid to show off your personality and engage your audience. How: Register today ??

Strategy 126
article thumbnail

What is social commerce? The stats, examples and tips you need for 2021

Sprout Social

The Sprout Social Index 2021™, UK & Ireland report found 63% of consumers bought from social media in the past year. The best social commerce platforms to use in 2021. Posted by The Body Shop on Monday, August 2, 2021. Online shopping is going social. The COVID-19 pandemic put further strain on brick-and-mortar businesses.

Examples 133
article thumbnail

Social commerce: How it works and why you should care in 2021

Sprout Social

The best social commerce platforms to use in 2021. If you’re working with a larger inventory, you can use Sprout’s Instagram Performance Reports to make smarter listing choices based on content engagement and hashtags consumers associate most with your brand. This is where social commerce comes into play. Know your audience.

Retail 139
article thumbnail

15+ social media platforms your customers are using in 2021—and why you should be using them

Sprout Social

Consumers’ social platform preferences vary based on factors like age, interest and gender, and even then there’s no guarantee the platform of their choice is where they like to engage with brands. — Sprout Social (@SproutSocial) June 8, 2021. — Pinterest Business (@pinterestbiz) May 20, 2021. million US users.

Platform 119