Is Customer Service a Part of Your Marketing Budget?
Convince & Convert
NOVEMBER 5, 2014
Happen to notice the subtle change Facebook made on mobile last week? Rather than “From,” Facebook mobile is now saying “in.” If the sentiment is negative, that interaction will have much less weight assigned to it than if it’s positive. Here – I’ve highlighted it for you above. Why is this huge? It’s a no-brainer.
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