Remove en social-media-engagement
article thumbnail

The social media customer service statistics brands need to know in 2022

Sprout Social

Social media. The number of US social media users is expected to surpass 308 million in 2023 (up over 6 million from 2022 projections). So brands—now’s the time to build a social customer care strategy (if you don’t already have one). How do customers use social media for support?

article thumbnail

How to Create Beautiful Instagram Carousel Posts (Free Templates)

Hootsuite

Instagram carousel posts are one of the most engaging formats on social media right now. Hootsuite’s own social media team finds that, on average, their carousel posts get 1.4x more engagement than regular posts on Instagram. Find up-to-date social media image size requirements here.

Template 145
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Types of Social Media Interactions (and How To Handle Them)

Hootsuite

If your business uses social media to interact with your customers (and at this point, it’s pretty much non-negotiable), you need a plan for handling social media interactions. These days, social platforms play a role in customer service, brand management, sales, and more. What is social media interaction?

Types 92
article thumbnail

The Complete Guide to Using Facebook Chatbots for Business

Hootsuite

A good Facebook chatbot can answer customer questions, track packages, make product recommendations, and even close a sale any time of the day or night. More than 16% percent of people use social media messaging and live chat services for brand research. Source: La Vie en Rose. DON’T spam. Don’t spam. Don’t spam.

Facebook 145
article thumbnail

Social Media for Nonprofits: 11 Essential Tips for Success

Hootsuite

Anyone familiar with using social media for nonprofits knows there are both challenges and advantages. And with organic reach plummeting in favour of ad dollars, social media can sometimes seem like a lost cause. Fortunately, there are several tools and resources available for nonprofits on social media.

article thumbnail

How to Manage a Social Media Crisis and Save Your Job: 9 Tips

Hootsuite

Time moves at a different pace on social media. Because no matter how careful and cautious you are with your content, a social media crisis always has the potential to strike. Luckily, a social media crisis doesn’t have to mean the end of your brand’s reputation. What is a social media crisis?

article thumbnail

Top 15 Influencer Relationship Management Tools To Optimize Your Campaign

Keyhole.co

When managing and communicating with numerous influencers, it is important to remember that you can’t just communicate with an influencer “en masse.”. That’s because, in several ways, influencers are marketers with an audience, and brands who seek help from them must respect the influencer’s engagement processes. . CreatorIQ .