The Realtime Report

MAY 22, 2023

Social Media Monitoring Monitoring social media is tracking comments about your company, its goods, or its services. Similarly, real-time engagement will enable businesses to meet customers and users where they are, with personalized interactions that feel authentic. Invest in a real-time engagement platform today.

Platform 91

Platform Engagement Loyalty API 91

Bill Hartzer

DECEMBER 7, 2023

Omnichat, the designated WhatsApp Business Solution Provider for Meta, introduced its cutting-edge Omnichannel Social Customer Data Platform (Social CDP). This AI-powered platform enables businesses to collect customer data from various social media channels, creating a comprehensive Customer 360.

Groups 97

Groups Groups Resources Engagement 97

Oktopost

MARCH 26, 2024

In a world where authenticity, transparency, and efficiency are not just valued but expected, direct communication between brands and their customers is the heartbeat of modern-day business. In parallel, when your customers feel heard, their satisfaction and loyalty increase, only fueling business growth. What’s in it for you?

B2B 62

B2B LinkedIn Authentication Loyalty 62

Social Media Strategies Summit

AUGUST 26, 2022

Yet, like most marketers, you’re likely to still struggle with one aspect of publishing and distributing content that delivers results: selecting topics for your company blog. Selecting topics for your company blog can be challenging when you don’t know what to write about. Source: mailerlite.com. Add Value Indefinitely.

Loyalty 204

Loyalty Software Publishing Products 204

Sprout Social

SEPTEMBER 14, 2023

Customer marketing refers to marketing methods, campaigns and activities designed to build connection and loyalty with existing customers by elevating their experience with your brand or products. Investing in your current customer pool builds loyalty and connection. What is customer marketing? In fact, it’s quite the opposite.

Strategy 115

Strategy Brands Content UGC 115

Sprout Social

FEBRUARY 12, 2024

Ogilvy research shows that 75% of B2B companies have already jumped on board, realizing its immense potential. This authentic promotion attracts attention to the brand’s content, products and services, and can lead to higher conversion rates and direct traffic increases. It’s all about authenticity and relatability.

Influencer 98

Influencer Marketing Collaboration ROI 98

Sprout Social

JANUARY 9, 2024

Regardless of size, most companies face the same challenges—tough competitors, and evolving customer and market demands. Add to these, workflow inefficiencies, data silos and rising costs, and there’s a growing need for tools that can help give you an edge. Traditional analytics, in contrast, requires more manual data analysis.

Analytics 106

Analytics Sentiment Analysis Patterns 106

Sprout Social

JANUARY 29, 2024

They simultaneously hopped on blink-and-you’ll-miss them trends, while championing authenticity. On the flip side, our data shows that X (formerly Twitter) has dropped down the list of preferred platforms. Our Pulse Survey data also reveals 42% of people expect to use more social networks in 2024.

Social Media 104

Social Media Strategy Exercises Retail 104

Sprout Social

OCTOBER 10, 2023

Social marketers rate influencer marketing as having a significant impact on their brand’s marketing efforts including customer loyalty (87%), awareness (89%) and reputation (87%), according to our Q3 2023 Pulse Survey of 307 social marketers in the United States. What is an influencer marketing campaign?

Examples 119

Examples Influencer Campaign Marketing 119

Social Media Strategies Summit

SEPTEMBER 26, 2023

However, the business’ YouTube channel doesn’t include one single video centered around the company’s products. For example, if you check out Dashlane on Instagram, you’ll see that many of the SaaS brand’s posts feature scary data breach facts. Source: instagram.com 6.

Social Media 130

Social Media Brands Content UGC 130

Sprout Social

JUNE 7, 2023

Customers go through a range of emotions (like happiness, inspiration or nostalgia) when they interact with a brand, and when the experience is positive, it creates a lasting impact that fosters brand loyalty. Analyze feedback data with sentiment analysis to develop targeted content and customized offers that increase customer delight.

Brands 105

Brands Sentiment How To Analysis 105

The Realtime Report

APRIL 24, 2024

” Building Real Relationships In our increasingly digital world, authentic human connections are more precious than ever. When gratitude is authentic, it fosters affection and loyalty. ” Step 6: Analyze and Iterate Once your campaign has run its course, dive into the data. Don’t let it go!”

Eventful 91

Eventful Survey Loyalty Authentication 91

Sprout Social

MAY 9, 2023

AI marketing combines AI technologies with customer and brand experience data to provide highly precise insights into your customer journey and market trends. It’s poised to do so in several ways such as data-driven product enhancements, personalized services and influencing consumer demand. Here is a closer look.

Sentiment 126

Sentiment Marketing Analysis Loyalty 126

Sprout Social

OCTOBER 31, 2023

Building brand reputation and loyalty is the top business priority for leaders in the current economic climate, according to the 2023 State of Social Media report. The who: Influencer identification Our Pulse Survey data shows finding the right influencers is the top influencer marketing challenge.

ROI 98

ROI Influencer Marketing Survey 98

Oktopost

APRIL 28, 2024

A social media presence builds trust, humanizes you, and establishes your credibility and authenticity. Using social intent data to guide prospects further down the funnel Social intent data might be a relatively new term, but it’s one you’ll want to take action on. Why is social media for sales a must-have?

Social Media 80

Social Media Tools B2B Team 80

Pixlee

SEPTEMBER 22, 2021

Social media data, if used the right way, can help your business succeed. In this article, you’ll learn the importance of social media data and how to use it to your advantage. So, you can get social data metrics like response rate, response time, click-through rate, reach, impressions, and engagement. Why did it happen?

Data 52

Data Social Media UGC Sentiment 52

Pixlee

SEPTEMBER 22, 2021

Social media data, if used the right way, can help your business succeed. In this article, you’ll learn the importance of social media data and how to use it to your advantage. So, you can get social data metrics like response rate, response time, click-through rate, reach, impressions, and engagement. Why did it happen?

Data 52

Data Social Media UGC Sentiment 52

Sprout Social

AUGUST 16, 2023

Add viral “meme stocks”—stocks that can become overvalued due to positive online sentiment—to the mix, and it became clear social media has real world implications and the potential to derail financial companies. But refraining from social media altogether only creates more room for crises to snowball and brand health to plummet.

Social Media 72

Social Media Banking Brands Sentiment 72

Keyhole.co

JUNE 19, 2023

If you want to harness the power of social media content for customer success to enhance loyalty, leading to a rise in customer success rates, read on. This form of authentic content enhances customer trust in a brand because it comes from real customers and is perceived as unbiased. Let’s check out the companies leveraging UGC.

Social Media 52

Social Media UGC Content Loyalty 52

Pixlee

OCTOBER 24, 2018

The holidays are the most important time of year for your eCommerce business—and authenticity is on the top of every consumer’s mind right now. The onslaught of online advertising in recent years, plus data breaches and scandals, have only pushed consumers further from the brands who are trying to reach them.

Authentication 42

Authentication Brands CSR Hotels 42

Sprout Social

APRIL 4, 2023

Why brand advocacy matters for your company How to determine if brand advocacy is effective What is a brand advocate? For employees it’s about loving their work, the company culture and, of course, the product. Their user generated content (UGC) is considered to be much more authentic than brand messaging.

Brands 120

Brands ROI UGC Authentication 120

Sprout Social

FEBRUARY 29, 2024

Machine learning (ML) Machine learning algorithms analyze data, identify patterns and make predictions based on their results. They power AI tools that enable businesses to gain valuable insights from disparate data to help decision-making. And semantic search helps provide a contextual understanding of a query input by a user.

Patterns 111

Patterns Sentiment Analysis Proposal 111

Sprout Social

JUNE 27, 2023

Review analysis is the process of analyzing customer feedback from various sources such as social listening data, review forums, customer service data and surveys to get targeted brand insights. Competitor analysis tools , like Sprout, aggregate this data into ready-to-use reports for fast insights into your industry position.

Review 121

Review Brands How To Analysis 121

Pixlee

SEPTEMBER 29, 2020

The digital era has brought about a significant shift in how successful companies promote themselves. With brand authenticity as the overarching principle, marketing strategies have changed, and customer engagement KPIs have come to the forefront. Attending company events, social gatherings, and demonstrations.

Engagement 90

Engagement How To Metrics Loyalty 90

Hootsuite

DECEMBER 12, 2023

Build a (human) personal brand Being on social media benefits your company and also has big perks for you. Or, share your genuine excitement about a new product or feature your company is launching and geek out alongside your customers. But how do you know if your content is enhancing what people think about your company?

Social Media 111

Social Media Strategy HootSuite Sentiment 111

Sprout Social

FEBRUARY 7, 2023

Decision makers want to see proof of success and the measurable benefits your company will gain by launching a brand amplification program. And employees want to post about their companies. According to Sprout’s Employee Advocacy Report , 72% of engaged users would post about their company if content was written for them.

Buy 88

Buy Curation Statistics Survey 88

Sprout Social

JUNE 26, 2023

AI tools not only help replace cumbersome processes with highly efficient workflows, they seamlessly analyze unstructured data to extract important business intelligence. Sentiment analysis Sentiment analysis detects emotions or sentiments in data, which can be used to gauge how customers perceive your brand or your services.

Sentiment 97

Sentiment Analysis Patterns Price 97

Oktopost

JANUARY 25, 2024

Creating an employee advocacy program is a strategic move for brands seeking to extend their reach and foster authentic relationships with their audience by tapping into the beauty of human connection. Prioritize employee advocacy If you haven’t implemented an employee advocacy program yet, 2024 is the year you should make it happen.

B2B 69

B2B Social Media Strategy Reputation 69

Sprout Social

OCTOBER 19, 2023

As the digital market space rapidly evolves, customers are seeking authenticity and human connection from brands like never before. More and more teams are using AI marketing to channel their energy toward developing compelling content while efficiently managing arduous tasks like data analysis, reporting and message management.

Strategy 121

Strategy Sentiment Marketing Analysis 121

Sprout Social

NOVEMBER 3, 2022

Employees are no longer grinding, hustling and girlbossing for companies that don’t value them. By quiet quitting work, people are silently protesting toxic company cultures. As quiet quitting progresses (and ripples across frustrated teams), employees will form cynical opinions of the company. steph.and.den. Quiet quitting ??

Team 91

Team Loyalty Report Collaboration 91

Mindjumpers

MARCH 7, 2013

“Companies and brands are becoming media outlets”, by now that statement is a few years old, but what does it mean, and how do you best leverage this way of thinking for a company or a brand? Strive to focus these objectives towards the core objectives for the company – e.g. sell more products, increase loyalty etc.

How To 249

How To System Skills Loyalty 249

Keyhole.co

NOVEMBER 8, 2023

These cover areas like data privacy, advertising, and intellectual property. Demonstrating authenticity in your online presence also plays a role in compliance. It’s important to ensure that your online interactions and content align authentically with your brand’s values while adhering to these rules.

Social Media 52

Social Media Policies Guidelines Privacy 52

Hootsuite

DECEMBER 10, 2019

If you want to be successful on social media in 2020, you need to base your strategy on the latest real-word data and social media trends. Finally, we pored through the latest data from respected research organizations, like: Deloitte. Why We Compete at The Data Open. Data is both a reflection of the world and its driver.

Trends 145

Trends Social Media CPA Sports 145

Sprout Social

DECEMBER 29, 2022

They’re also seeking authentic interactions on their favorite social platforms. When a brand takes a stance that consumers align with, 36% of customers said they’ll purchase more from that company. Maintaining customer loyalty. Social media is a great way to build and maintain loyalty. Why is brand reputation important?

Reputation 87

Reputation Sentiment Loyalty Nielsen 87

Sprout Social

FEBRUARY 26, 2024

Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. The stakes are high, but that doesn’t mean financial companies can ignore social altogether. Engaging with posts and comments in a way that feels genuine and authentic. The opposite is true.

Report 61

Report Atlassian Brands Sentiment 61

Hootsuite

JULY 4, 2022

You can also find a ton of data about TikTok users in Hootsuite’s Digital Report series. While TikTok users favor authentic, low-production content, there’s still an investment involved in executing clever and engaging videos. 38% of TikTok users said a brand feels authentic when teaching them something. But that’s not all.

Questions 104

Questions Banking Insurance HootSuite 104

Sprout Social

JANUARY 12, 2022

Companies with plenty of positive buzz and frequent social mentions grow rapidly in the age of social media. But the data above highlights how marketers at large are still missing this. Make a meaningful impact on customers through authenticity. That’s because social comments are unfiltered and authentic.

Conversation 131

Conversation Review Marketing How To 131