Later

AUGUST 6, 2020

Plus you can use it to answer FAQs and spotlight testimonials! The feature can be used by brands, creators, influencers, and social media managers to spotlight positive comments, combat misinformation, answer FAQs, and more. According to a survey, 91% of consumers say positive reviews make them more likely to purchase from a business.

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Comments Brands FAQ Instagram 93

The Realtime Report

JUNE 15, 2021

Anticipating the answers to the FAQs your customers may have is an effective way of providing efficient customer support. You can tailor the survey questions to better match the data you gather. The simplest way to conduct a survey is to post a link on social media.

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Tips Survey FAQ Knowledge Base 103

Social Media Strategies Summit

MARCH 16, 2023

Next time you reply to a message, you’ll see the option to add a saved response, which will automatically paste into the conversation: Pro tip: As well as creating answers to FAQs, write a generic hold message like: “Thanks for reaching out! We’re looking into this for you now and will respond soon.”

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Instagram Hashtag Research FAQ 221

Hootsuite

NOVEMBER 28, 2022

You can also use customer experience tools like customer surveys to gain insight into their experience with your brand. This allows customers to get instant feedback on their FAQs. Part of your strategy is to determine what is causing customer churn, which can be achieved by customer journey mapping and customer surveys.

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Tips HootSuite Survey FAQ 123

Hootsuite

MARCH 2, 2023

Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?

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Social Media How To Discount FAQ 131

Hootsuite

JULY 13, 2022

Customer experience management involves surveying, analyzing, and improving customer interactions with your brand. CES = (Number of customers who select 4-5 / number of survey responses) * 100. These surveys highlight areas pain points in the customer journey. You could try a CES survey to gather results.

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Tips HootSuite Survey Template 107

Hootsuite

OCTOBER 20, 2022

As a result, 58% of surveyed retail shoppers in North America say they have used in-store self-checkout. Retailers can use an ecommerce chatbot like Heyday to: Answer FAQs. A conversational AI chatbot like Heyday can provide round-the-clock customer support for FAQs in multiple languages. say they use it exclusively.

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Retail Trends Privacy FAQ 104

Sprout Social

AUGUST 29, 2023

Rule-based chatbots are extremely useful when it comes to offloading general inquiries and FAQs from customer service teams’ plates. In fact, in a Q2 2023 Sprout pulse survey of 255 social marketers, 82% of marketers who have integrated AI and ML into their workflow have already achieved positive results.

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Conversation FAQ Sentiment Banking 79

Sprout Social

MAY 23, 2023

According to a Q2 2023 Sprout pulse survey of 255 social marketers, 71% have started to integrate AI and automation tools into their workflow. Using chatbots or AI-generated responses for FAQs frees you up to get creative with audience engagement and focus on high-level issues. AI gets you the insights you need in seconds.

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Team Social Media Management Skills Trends 135

ProBlogger

APRIL 20, 2015

As I said in my previous FAQ post on how long posts should be – it depends on several factors. You can canvass your audience for their opinion outright by asking them on Facebook, email newsletters or including the question in your regular surveys and make your decision based on their answer. Have you struggled with this?

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FAQ Blogger Survey Newsletter 20

Hootsuite

MAY 15, 2023

Measure customer satisfaction A social inbox with pre-installed customer satisfaction surveys and analytics gives you immense insight into how your customers feel about your brand and your team. Set up automations Within Hootsuite Inbox, set up automated CSAT surveys and SLA notifications.

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HootSuite Survey Team Report 89

Sprout Social

OCTOBER 19, 2023

Not surprisingly, according to a Q2 2023 Sprout Pulse Survey of 255 social marketers, 71% are already integrating AI and automation tools into their workflow, and 82% of them report positive results. Building chatbots Chatbots are a compelling AI use case in marketing.

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Strategy Sentiment Marketing Analysis 129

Hootsuite

MAY 16, 2023

Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. Most consumers ( 93% according to this survey ) say online reviews affect their buying decisions. The brand also posts general updates that act like an ongoing FAQ section. The stakes are high.

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Reputation Social Media HootSuite Sentiment 108

Oktopost

APRIL 21, 2022

A 2021 survey found that 18% or more of consumers report the following kinds of engagement that could pop up in social listening: Leaving reviews of products and services. Instead of waiting for them to come through customer support, you could add an entry in your FAQ that responds to the issue being mentioned.

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Content FAQ Sentiment Hashtag 118

Hootsuite

JUNE 28, 2023

Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. A recent Cisco survey shows 89% of consumers care about and want control of their data, and 44% of those have switched companies due to disagreeing with data sharing and privacy policies.

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HootSuite URL Analytics Forums 120

Sprout Social

JANUARY 19, 2022

consumers in a recent Sprout survey had seen an ad for irrelevant products or services. Prepare FAQ answers. Having pre-written answers to FAQs you anticipate receiving about your new product speeds up response time and ensures consistency. Define your audience. You’re not alone—nearly half of U.S.

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Products Social Media FAQ Sentiment 136

Ignite Social Media

DECEMBER 22, 2017

This ‘blog’ is more image than words featuring an infographic from our Agent Experience Survey. Part 2 of our survey covered the current state of agent engagement, and with agent engagement being a priority for companies it’s no surprise that this post resonated with many. Why You Can’t Just Convert FAQs to Chatbots 1:1.

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FAQ Survey Collaboration Process 60

Hootsuite

APRIL 29, 2021

For more information, access Line’s Sticker Expression Guide and Sponsored Sticker FAQ. Run Line surveys. Line allows Official Accounts to create surveys that can be shared with messages, posts, and other broadcasts within the Line app. Offer coupons and promotions. Try Line advertising.

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Brands HootSuite Yahoo Survey 119

ProBlogger

AUGUST 3, 2016

Challenge: Create Content That Answers a FAQ. In Today’s Episode Challenge: Create Content That Answers a FAQ. Write and publish a FAQ post. Further Resources on Creating Content That Answers a FAQ. You might want to email some or all of your readers and even send them a little survey, or just put out a call. “Do

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FAQ Content Forums Groups 20

Later

JUNE 2, 2021

In fact, a global survey found that 75% of people want to be able to message a business and 64% prefer messaging over email or the phone. . By responding to FAQs and making product recommendations in DMs, you can drive traffic directly to your site — creating an easy shopping experience for your community. .

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API Instagram Conference FAQ 93

Hootsuite

SEPTEMBER 14, 2023

For example, if you’re an airline trying to assess customer satisfaction, it might be hard to discern customers’ true feelings through surveys or customer service interactions. Durex used social media intelligence tactics, including surveys and social listening, to collect data on its wider customer base.

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Social Media Sentiment HootSuite Analysis 102

Hootsuite

AUGUST 15, 2022

Consumers are going to be reaching out with FAQs about orders, shipping, and returns. The chatbot can handle the easy FAQs, and when a customer support rep is needed, they can step in and take over the conversation. Follow up by sending a quick thank-you email, a customer service survey, or by asking for feedback on their experience.

Strategy 101

Strategy Discount Marketing Retail 101

Hootsuite

AUGUST 2, 2022

Make sure you evaluate their FAQ page and whether or not they use quality chatbots. Send out surveys. Send out surveys to crowdsource sentiment on your brand, your customer experience, and products or services. You can craft your surveys specifically to ask questions about your customers’ experience with your brand.

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Template Templates Strategy HootSuite 77

BeingOptimist

AUGUST 14, 2023

You can also conduct live polls and surveys for this reason. Polls and surveys are actually a great way to gain insight into how people perceive your brand. FAQs about Facebook Live Streaming Q: Is Facebook Live Stream Free? Engage Audience Engaging your audience in the live stream is one of the best ways you can draw attention.

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Engagement Facebook How To Upcoming 40

Keyhole.co

JANUARY 20, 2024

In fact, surveys show that the majority of Facebook users follow at least six brands. Maybe you’ve even started creating content for your online visitors, including blog posts, downloadable guides, and FAQs. Anyone can market on Facebook–big brands, small businesses, and individuals alike. And you could be one of these brands.

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Small Business Engagement Strategy Facebook 100

agora pulse

APRIL 25, 2019

And Question or Poll stickers can work as fantastic survey tools for your main topic. Answer FAQs. So when you share a replay of a live stream (or even just a regular video ) to your account, you can use Instagram Stickers. Hashtag and mention stickers help explain who and what your video is about. Promote time-sensitive events. .

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Instagram Hashtag FAQ Eventful 128

Your Escape From 9 to 5

JANUARY 31, 2020

FAQs, product specifications and demo videos are all examples of sales focussed content that gives potential clients more confidence for taking sales related action. 20 – Get Feedback using Survey Tools. So in order to avoid the bad experience you can always find out where you need to improve using surveys.

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Strategy Tips Marketing Wikipedia 85

Hootsuite

MARCH 21, 2022

Surveys are a good way to get first-person feedback from customers about how well your WhatsApp efforts meet their needs. Heyday automates FAQs, order tracking, customer surveys, and more. After all, a customer care channel that makes customers frustrated or angry is worse than no customer service channel at all.

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Tips How To HootSuite Template 110

Sprout Social

NOVEMBER 6, 2020

As you uncover recurring topics, experiences or call-outs on Glassdoor, it’s helpful to build out a library of responses, similar to how you might for FAQs. Then, consider using the common themes to develop an internal survey to investigate further and gain a more holistic understanding of how your employees perceive company culture.

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Review FAQ Construction Metadata 97

Hootsuite

NOVEMBER 9, 2022

In a survey by Instagram, nearly 50% of people said they shop on the platform weekly. If you’re selling on social media, chances are you’re going to get customer service requests and need to answer FAQs. Target consumers in browsing-mode. When people are navigating platforms like Instagram, they’re typically in an open, receptive mood.

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HootSuite Content How To Retail 115

Hootsuite

OCTOBER 13, 2022

You can do this by sending out surveys, setting up interviews, and examining data from your business chatbot. If you don’t have a FAQ chatbot like Heyday , that automates customer service and pulls data for you, you’re missing out! Colleen receives an email survey asking about her experience.

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Template Templates Comparison Survey 95

Hootsuite

OCTOBER 5, 2022

And when the order is done, you can also automate a customer satisfaction survey! Customer service FAQs. Heyday helps customers find the products they want, answers FAQs, and provides order updates. There are a ton of order management apps that integrate directly into the platform. It also benefits your customers!

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HootSuite Hubspot Proposal Software 94

Sprout Social

MARCH 8, 2023

Tap team members with different areas of expertise to answer FAQs, peek behind the scenes and educate your audience. Start testing the waters with your team—chime them in Slack, send out a survey or ask in a meeting. Tap team members to do some remote video production at home. So I leaned on them to host educational Facebook Lives.

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Video Film Content How To 94

agora pulse

FEBRUARY 13, 2020

Get users to ask questions in a FAQ/Q&A setting by having them choose a question they’d like to ask. Take a look at how the home furnishing brand The Havenly used survey buttons to engage their audience: GAP regularly features shoppable products in its Instagram Stories.

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Instagram UGC Chemicals Fashion 125

ProBlogger

SEPTEMBER 20, 2023

FAQ (Frequently Asked Questions) posts I’m sure you know very well what this is about. If you want to create a FAQ style post you need to have an audience to get the questions from. Creating a fake FAQ containing only some imaginary “frequently” asked questions is the biggest sin of them all. Just an example.

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Types Screencast eBook Case Study 55

Socially Sorted

FEBRUARY 14, 2017

But if I ask them… I mean really ask them, in a survey or directly… they often say they are overwhelmed and don’t know where to start with social media content creation, posting and engagement to get results. There are many ways to you can survey your audience. Meerkats by Shutterstock.

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Social Media Survey Vimeo Engagement 99

Sprout Social

FEBRUARY 29, 2024

Sprout’s social listening solutions further automate FAQs and identify customer sentiment, respectively, supporting a comprehensive and personalized customer service approach. Understand the voice of the employee AI analyzes employee feedback from various sources, such as surveys, performance reviews and social media.

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Patterns Sentiment Analysis Proposal 121