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Twitter Removes Millions of Accounts, Switches Off Tweets Via SMS After Vulnerability Discovered

Social Media Today

Twitter has switched off its option to access tweets via SMS in most regions after a new issue was discovered in its systems.

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Twitter’s Making SMS Two-Factor Authentication a Twitter Blue Exclusive Feature

Social Media Today

Twitter says that scammers have been abusing the current 2FA system.

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Hurricane Sandy & Social Media: 5 Must-Reads

Firebelly

Facebook, Twitter abuzz with Sandy chatter, photos. By Barbara Ortutay Whether you call it Frankenstorm, Stormpocalypse or simply Hurricane Sandy, the giant weather system barreling into the East Coast is a favorite topic of conversation on social media from Facebook to Twitter.

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What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?

Hootsuite

Brands that do this include Microsoft: Snapchat: And Twitter: Identify customer conversations. Consider implementing SMS marketing. Finally, consider incorporating SMS marketing into your business’s marketing strategy. Save time building an efficient customer support system with Sparkcentral by Hootsuite.

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Twitter Shutting Down Tweet to Text Feature

Tweaklibrary

The original service, tweet via text feature has been winded off by Twitter with no confirmation if it’s a temporary or permanent decision. Tweet via Text Feature Shut Down by Twitter. Started in 2010, Twitter initiated the SMS feature service because of the internet not being a very big thing those days.

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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Extensibility: We’re deepening our focus on two-way integrations with the systems that matter most to our customers. Automatically log social tickets to CRM systems for a 360-degree view of customer interactions. Joint customers can now use the app’s features with Instagram Business, in addition to Twitter and Facebook.

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Social CRM: What It Is and Why Your Social Strategy Needs It

Hootsuite

It involves connecting social media channels with your CRM system, giving all team members within the company a complete record of interactions with the customer or prospect. That might mean uncovering a customer complaint that needs to be addressed on Twitter. If you do have an existing CRM system in place, move on to step 3.