Convince & Convert
MAY 11, 2010
Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.
Hootsuite
JANUARY 16, 2023
Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. Groupe Dynamite, a Canadian-owned global fashion retailer, operates over 300 stores across Canada and the United States. Constant, repetitive answers can wear a person down.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hootsuite
SEPTEMBER 16, 2022
This makes them ideal for answering FAQs at any time of the day or night. Under Bestseller’s corporate umbrella falls fashion brands like Jack & Jones, Vera Moda, and ONLY. And it served to give their audience what they wanted: timely answers to FAQs. They needed to automate FAQs to better serve their audience.
Social Media Strategies Summit
MARCH 25, 2021
For its linkup with fashion influencer Danielle Bernstein, the denim brand ran previews of its new product line. However, there’s a problem – unlike on an e-commerce site, with social commerce, you can’t simply direct them to a dedicated FAQ landing page.
agora pulse
FEBRUARY 13, 2020
Get users to ask questions in a FAQ/Q&A setting by having them choose a question they’d like to ask. Fashion writer, designer, creative consultant, and influencer Nicolette Mason hosted a plus-size pop-up at Nordstrom Local West Village in Brooklyn, NY, via Stories. Then, she gave a talk on inclusion and body positivity in fashion.
Sprout Social
OCTOBER 27, 2022
When this happens, they don’t want to click through a series of irrelevant options or read through useless FAQs. “About 70% of my customers reached out to me through social media channels, the other 30% by email,” says Zoila Streich, Co-Founder of Independent Fashion Bloggers and former fashion business owner.
Ignite Social Media
JULY 20, 2021
FAQs Prepped for Community Managers: Like the above, if a customer is asking a question that’s frequently asked, have the CM directly answer the question (not via copy and paste, but in a customized fashion). Don’t just send them a link to the FAQ page, take your time with customizing a response.
Expert insights. Personalized for you.
139 
Let's personalize your content