Keyhole.co

JANUARY 16, 2024

Enhanced brand reputation Monitoring and addressing mentions can help improve your brand reputation. Competitor benchmarking Benchmark your brand’s performance and reputation against competitors to find areas of improvement. How does sentiment benchmarking work? How does it work?

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Oktopost

AUGUST 10, 2023

While some businesses still put social media in the categories of brand awareness or community management exclusively, research claims that 75% of B2B buyers use social media to make buying decisions. Jump to Section Get to Know Your Audience Social Listening Sentiment Analysis Community Management Social Analytics Proven Strategies.

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Social Media B2B Sentiment How To 62

Sprout Social

MARCH 9, 2023

Proud to cross 100 million people designing in Canva and incredibly grateful for our team and global community who brought our wild dream to life. pic.twitter.com/N3M1Rt4RL8 — Melanie Perkins (@MelanieCanva) October 12, 2022 In many companies, there’s a communication gap between the C-suite or leadership team and other employees.

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Keyhole.co

MARCH 24, 2023

This can lead to increased visibility, recognition, and influence within their industry or community. Brands that monitor social media mentions can use this data to quickly identify and address customer issues, offering essential customer support. Here’s an instance when Amazon replied to a user and addressed the issue.

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Sprout Social

OCTOBER 11, 2022

In fact, most US consumers (71%) agree it’s important for brands to take a stand on sensitive issues. Keep growing their coverage of women’s sports, and keep covering issues and discussions around equality in sports. Social and world events impact your presence and community. When should my brand stay silent on tough issues?

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Sprout Social

AUGUST 22, 2023

Sophisticated social listening tools, powered by ML and AI technologies like sentiment analysis and NLP, scan millions of data points in customer chatter to understand consumers’ needs, wants and brand experience. Using Sprout’s listening and analytics capabilities, they proactively identified and tracked issues as they arose.

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Analytics Conversation Brands Sentiment 85

Oktopost

NOVEMBER 16, 2023

In today’s social media-driven world, information about customer behavior, public sentiment, and user preferences is at the tip of any business’s fingers. Additionally, monitor keywords, hashtags, and sentiment analysis to understand how your audience perceives your brand. It’s not just about networking anymore.

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Analysis Data Sentiment Metrics 69

Hootsuite

MAY 21, 2020

This way you can attain even deeper insights on your brand’s sentiment all over the world. Visualize sentiment around your brand in automatically-generated word clouds and meters. You can easily analyze engagement, reach, comments, and brand sentiment. Talkwalker. Reddit search. Reputology. Hootsuite RSS Syndicator.

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Social Media Tools HootSuite Sentiment 145

Keyhole.co

NOVEMBER 7, 2023

Understand your audience Knowing who you’re interacting with lets you craft tweets that spark conversations and foster a thriving social community. Input up to 3 brands and Keyhole compares your brand over time against those competitors, revealing trends, impressions, key posts, share of voice, and sentiments.

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Hootsuite

JUNE 29, 2023

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Are you snobby?

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Keyhole.co

DECEMBER 22, 2022

Apart from brilliant commercials, they have also developed a reputation for being one of the most iconic and influential brands in the world. They know how to use their products, customers, and reputation to communicate with their audience without appearing pushy or salesy. Following viral trends. Sharing product updates.

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Social Media Strategy Collaboration Analysis 59

Sprout Social

FEBRUARY 20, 2020

Reputation management. Improve sentiment around customer service. Uncover issues quickly to mitigate fallout. Tailor-made communities like GitHub for software developers might be where you find top talent or get inspiration for your next product. Did the same sentiment come up often? Lead generation. Performance.

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Strategy Sentiment Social Media Management Analysis 119

Ignite Social Media

JANUARY 10, 2017

Sometimes, issues need to be responded to quickly, especially if it concerns the health and safety of the user. Responding to customer issues and questions in a timely manner can greatly improve the reputation and sentiment around your brand. Social media is always on and thus your customer care is always on.

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How To Class Reputation Sentiment 60

Mindjumpers

MARCH 4, 2012

Moreover, the feedback is real-time and organic – the amount of feedback and the timing of it can give you a sense of prevailing trends and sentiment in relation to your business. The insights you gain from social media are authentic in the sense that the data is not produced in a setup with different methods distorting the data.

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Social Media How To Sentiment Data 237

Sprout Social

MARCH 17, 2020

At minimum, it’s important to review content you’ve previously scheduled to make sure it still feels relevant given the situation your community is facing right now. . Individual messages can be assigned to team members as Tasks and designed as a General Task, Sales Lead or Support Issue. Use Sprout’s mobile apps to work on-the-go.

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Features Brands Library Team 101

Bill Hartzer

MAY 26, 2010

Maestro, TNS Cymfony’s third generation listening and influence driven platform, makes integrating innovative technology with expert analysis easy, yet provacatively informative by helping to identify the people, issues, and trends impacting business – both online, and off.

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Sprout Social

DECEMBER 5, 2022

Booktok , for example, has become a flourishing online community. And connecting with your audience goes further than making sales—it builds community, which can save you advertising bucks in the future. But it can be huge for your reputation—responsiveness leads to a more favorable view of your company. Ability to crowdsource.

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Social Media Crowdsourcing Privacy Comparison 140

Sprout Social

SEPTEMBER 18, 2023

This is important considering skill gap is a major issue in many marketing teams. Reputation management : Sprout’s Social Listening capabilities detect a crisis early and enable you to identify unfamiliar trending words from customer conversations. Our AI Assist functionality helps you write robust customer responses quickly.

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Marketing How To Sample Samples 132

Keyhole.co

MAY 25, 2022

Whereas social media analytics gathers information from social channels to help businesses make sense of users’ attitudes and customer sentiments. Customer support and community management. Customer support is about addressing your prospects’ issues and offering your content, products, or services as a solution.

Analytics 52

Analytics Social Media ROI Metrics 52

Sprout Social

MARCH 15, 2022

Your brand’s online reputation may speak for itself, but that doesn’t mean the narrative is out of your control. Those big and small actions make up your brand reputation management strategy—an absolute must-have in a digital-driven world. What is brand reputation management? Reputation takes years to build and minutes to lose.

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Reputation Brands How To Review 124

Proactive Report

DECEMBER 2, 2013

Averting crises and mitigating reputation issues. Build an engaged community. Increase communication. Advocacy – recommendations from your community of fans and customers. Engagement in your community, retweets, comments, shares, questions. Traffic to blog, community, website, newsroom content.

ROI 69

ROI Case Study Health Care Insurance 69

Sprout Social

APRIL 15, 2024

A cybersecurity attack or reputational crisis that can turn a normal working day into a sink or swim scenario. However, an effective crisis communication strategy can help your company plan for a worst case scenario and emerge with your reputation intact. It’s the scenario no business wants to face.

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Press Release Banking Reputation Marketing 95

Ignite Social Media

SEPTEMBER 23, 2016

Trust me, we’ve all been there before on the community management team — audience negativity is an inevitable part of being in social media. But what ultimately sets a community manager apart is not just how she handles normal or positive engagements; the greater challenge is finding a way to respond appropriately to negative feedback.

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Social Media Construction Communities Class 60

agora pulse

SEPTEMBER 21, 2019

Customers are the backbone of any business, and their unhappiness can cost you your reputation as well as money. This may explain how Tom’s of Maine tripled its community by using micro-influencers and spending $0 on ads. Keep on top of key hashtags on Twitter and remain in touch with follower sentiment. What to ask yourself.

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Influencer Social Media ROI Social Media Management 116

agora pulse

SEPTEMBER 21, 2019

Customers are the backbone of any business, and their unhappiness can cost you your reputation as well as money. This may explain how Tom’s of Maine tripled its community by using micro-influencers and spending $0 on ads. Keep on top of key hashtags on Twitter and remain in touch with follower sentiment. What to ask yourself.

Influencer 116

Influencer Social Media ROI Social Media Management 116

Sprout Social

AUGUST 17, 2022

In this new world of social advertising, brand safety issues aren’t an “if”—they’re a “when”. Protecting your brand reputation in this evolving landscape requires collaboration, foresight and planning. In advertising, brand safety refers to the measures that protect a brand from mishaps that might threaten its reputation.

Reputation 116

Reputation Brands Guidelines Advertising 116

Techipedia: Tamar Weinberg

MAY 18, 2010

What are their issues? Through social media, you can find out what online communities your existing customers belong to. And don’t forget that your customers can spread the word for you to these communities. She provides consulting in internet marketing and manages Community Support & Advertising at Mashable.

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Social Media Strategy StumbleUpon Digg 269

Laurel Papworth

MARCH 22, 2010

about a year ago ,to create an online community of people annoyed with Optus. They are blocking all attempts by consumers who want to “talk back&# about poor service and issues with companies. b) the registrant has deliberately registered the misspelling in order to trade on the reputation of the other entity, person or brand.

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Domain Name Policies Web 2.0 Social Networking 85

agora pulse

JANUARY 25, 2021

What’s a community manager? And why should community managers have their own special day? Find out more about this special social media role and tips for celebrating Community Manager Day. We’ll look at the role of the community manager throughout history and how it has evolved. Pre-Internet.

Communities 112

Communities Forums Disqus Social Media Management 112

Hootsuite

JUNE 14, 2023

Enter social media monitoring for banks — the best way for financial institutions to monitor online sentiment and stay ahead of the curve. In this article, we’ll explore how banks can use social media monitoring tools to protect their reputation, connect with their audience, and elevate their social strategy. link] — U.S.

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Banking Social Media HootSuite Sentiment 80

Sprout Social

FEBRUARY 18, 2021

How quickly a brand responds on social media contributes to their reputation for providing good customer service. But if a customer sends a message about a product issue looking for a solution, letting them know you’re on top of it is critical. Improve customer satisfaction and sentiment. Provide timely responses.

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Metrics Sentiment Analysis Issues 141

Sprout Social

SEPTEMBER 25, 2023

It builds brand reputation According to our most recent social media industry report , building brand reputation and loyalty is the top priority for marketers across industries, with 66% of businesses prioritizing it in today’s economic environment. Social and community forums, on the other hand, are typically managed by marketing.

Strategy 115

Strategy How To Team Reputation 115

Sprout Social

AUGUST 21, 2023

Especially when a single negative review can bulldoze your reputation , sales and everything you’ve worked so hard to build. By responding to negative reviews promptly — and graciously — you’re able to build credibility and improve your social media reputation. As a business, managing Google reviews is a big deal.

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Review Google Brands Sentiment 85

Waxing UnLyrical

OCTOBER 14, 2010

Instead, communicate the value of the tip by explaining that practicing while standing up simulates the actual presentation environment and allows me to pay attention to my posture and gestures. An article published on Edutopia titled Lead, Don’t Lecture , outlines teachers’ insights that are in line with these sentiments.

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Waxing UnLyrical

DECEMBER 4, 2010

And when I looked at some of the comments on reports of the campaign, that seemed to be a frequently-expressed sentiment, like this one on PopWatch: Hmm. And is that awareness beneficial to the nonprofit, or is it going to see its reputation somewhat diminished because of the ridicule this campaign received. Makes sense to me.

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Class Campaign Klout Influencer 233

Hootsuite

JULY 20, 2023

Social media analytics is one of the most powerful tools a healthcare organization can use to improve external communications. Used right, social media analytics in healthcare can help administrators save time, identify patient trends, fight misinformation, and protect an organization’s reputation. Everybody wins!

Analytics 83

Analytics Social Media HootSuite Metrics 83

Techipedia: Tamar Weinberg

SEPTEMBER 23, 2009

I think the big issue here is more about sites with snippets of text. HOWEVER, my problem is more of a behavioral issue. And if he doesn’t, he might say something about it on Twitter (and tools are allowing me to find out the sentiment so that I could get the feedback instantaneously). The traffic is not there.

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