Later

AUGUST 6, 2020

Plus you can use it to answer FAQs and spotlight testimonials! The feature can be used by brands, creators, influencers, and social media managers to spotlight positive comments, combat misinformation, answer FAQs, and more. They love your brand for a reason and if they’re happy to share, give them the spotlight!

Comments 93

Comments Brands FAQ Instagram 93

Sprout Social

NOVEMBER 28, 2022

Chicago brand Lost Girls Vintage created a countdown to promote their holiday dress shop—especially enticing for a company with exclusive, limited vintage stock where you have to shop fast. This is especially useful for brands who rely on long-form content, like media companies. People want to see the faces behind a brand.

Instagram 127

Instagram Engagement Brands Avatar 127

Social Media Strategies Summit

SEPTEMBER 22, 2023

And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. Or, if you’re trying to improve the public perception of your brand, you could use a tool like Brandwatch or Sprout Social to monitor customer sentiment over time.

Strategy 130

Strategy FAQ Guidelines Policies 130

Sprout Social

NOVEMBER 17, 2022

With the ability to publish longer videos and consumers’ love of short form video, there’s a lot of Reel-estate for brands to get creative and boost their engagement. Instagram Reel ideas for fashion and retail brands. Push creative boundaries for your brand with these ideas: 1. Promote hot in-store items.

Types 118

Types Instagram Brands Collaboration 118

Convince & Convert

MAY 11, 2010

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. Now use social listening tools to find blog posts, tweets, forum threads and other discussions about your brand and your products, and as appropriate direct fence-sitters to your new social media answers.

FAQ 139

FAQ Content Consultant Social Media 139

Forbes Social Media

SEPTEMBER 16, 2018

The rules of personal branding have changed. Here's what you need to know so you can build a compelling brand in the digital age.

FAQ 57

FAQ Brands 57

Sprout Social

OCTOBER 27, 2022

When this happens, they don’t want to click through a series of irrelevant options or read through useless FAQs. So brands—now’s the time to build a social customer care strategy (if you don’t already have one). So how are customers using social channels to receive support from brands? Social media.

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Statistics Social Media Brands Issues 110

Hootsuite

SEPTEMBER 30, 2022

They’re making it easier for customers to order from their favorite brands. This is because ecommerce chatbots can: Answer FAQs. Answer FAQs. FAQ chatbots can answer questions, and push customers to the next step in their user journey. This further boosts sales and brand engagement. Engage customers.

FAQ 120

FAQ Retail Overview Loyalty 120

Hootsuite

FEBRUARY 14, 2023

These robot sidekicks do wonders for customer service, sales, and brand loyalty. Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Increased customer satisfaction, strong brand affinity, and increased lifetime value from your customers.

FAQ 138

FAQ Retail Team Buy 138

Hootsuite

NOVEMBER 2, 2022

Pro: It’s great marketing for your brand. Read on to find marketing advice for creating successful (and con-free) sponsored content for your brand. Read on to find marketing advice for creating successful (and con-free) sponsored content for your brand. Expectations can fluctuate from creator to creator and from brand to brand.

Brands 96

Brands Collaboration HootSuite Influencer 96

Hootsuite

APRIL 25, 2023

Fake social media accounts are an ongoing problem for both social media platforms and for brands. Impostors on social media present a real challenge for all major brands. Here’s what you can do to help protect your brand and your customers. They think they have found and followed your brand or organization.

Social Media 88

Social Media Brands Tips HootSuite 88

Dave Fleet

MAY 10, 2010

The intent, according to All Facebook , was to take generic topics that aren’t necessarily brand-focused and to create Community Pages for them. Over time, Community Pages would reduce the number of errant brand-related pages set up by individuals – a good move from a brand’s perspective.

Communities 419

Communities Brands Wikipedia Microsoft 419

Likeable

MARCH 31, 2021

Brands (and people!) About half ( 51 percent ) of brands utilize social listening in any capacity. However, only 8 percent of brands that leveraged a listening solution used it for competitive research and analysis. How Can Social Listening Help Your Brand? Brand Health & Customer Insights.

Strategy 106

Strategy Brands Influencer Analysis 106

Sprout Social

OCTOBER 5, 2021

Brands have made headlines for their gestures of goodwill—like when Calm paid Naomi Osaka’s fines for skipping press meetings to protect her own mental health and Airbnb introduced temporary housing plans for Afghan refugees. Consumers are quick to see right through hollow brand activism. Responsive brands breed trust.

Brands 110

Brands Marketing Apparel Issues 110

Pixlee

JANUARY 18, 2022

Building customer loyalty is critical to retaining customers, but it can also help convert new shoppers into loyal customers with the help of brand advocates. If you’re already measuring customer engagement , the next logical step is to turn highly engaged customers into brand advocates. Who is a Brand Advocate?

Brands 52

Brands UGC How To Apparel 52

Sprout Social

FEBRUARY 8, 2024

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. Why do organizations use tiered support?

How To 108

How To FAQ Issues Software 108

Ignite Social Media

MAY 14, 2020

Develop FAQs with sample messaging in anticipation to questions you will likely get Be proactive with this messaging through your social content. Post FAQs on your landing page. (store hours, phone numbers to call, precautions being taken) Pin a social post to the top of your page that directs users to this page.

Social Media 132

Social Media FAQ Guidelines Sample 132

Hootsuite

JANUARY 16, 2023

Facebook Messenger marketing is selling and promoting products, services, and your brand on Facebook Messenger. Use an FAQ chatbot to engage with customers 24/7. When you automate your FAQs, you’re also saving your customer support team from having to do the work. Delight your customers and improve conversion rates.

Strategy 118

Strategy Facebook Marketing FAQ 118

Hootsuite

MAY 20, 2021

The social messaging phenomenon has completely transformed the way people interact with brands—and ever since the pandemic pushed people toward digital channels for all their social and business interactions, the messaging trend has only accelerated. Is your brand always seeking new ways to gain customer loyalty and retain customers?

Social Media 145

Social Media Strategy HootSuite FAQ 145

Hootsuite

MARCH 2, 2023

Are you looking to automate DMs on social media and live the good life, never having to manually reply to an FAQ again? Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. What are automated DMs?

Social Media 131

Social Media How To Discount FAQ 131

Hootsuite

OCTOBER 18, 2022

Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Take control of the brand experience from checkout to delivery.

FAQ 97

FAQ Price Loyalty Review 97

Oktopost

APRIL 21, 2022

We’ll also help you build more effective social listening practices that will help you understand how your brand is perceived by others and how to use social listening for content creation. Social listening is the process of monitoring and analyzing social media and the web to see what people are saying about your brand.

Content 118

Content FAQ Sentiment Hashtag 118

Hootsuite

FEBRUARY 9, 2023

For example, brands can use machine learning to analyze customer data. Answer repeat FAQs and save your team time Customer service FAQ chatbots have a ton of benefits. With an FAQ chatbot, you can watch your office productivity spike and your internal team satisfaction rise. trillion by 2030. Source: Heyday 2.

FAQ 98

FAQ Team Cost Loyalty 98

Hootsuite

JUNE 28, 2023

With the right tools and knowledge, you can track dark social mentions and shares to find where people talk about your brand, what they’re saying, and how to reach new audiences. Dark social is sharing content or mentioning brands on private social media channels, including through direct messaging, email, private groups, and more.

HootSuite 120

HootSuite URL Analytics Forums 120

Buffer Social

OCTOBER 11, 2023

” In a nutshell: LinkedIn’s Top Voice and Community Top Voice badges are well worth having if you’re serious about building a personal brand and cementing yourself as a thought leader in your industry.   We have several articles that take a deep dive into the world of personal brand building and growing on LinkedIn.

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LinkedIn Badge Communities How To 116

Convince & Convert

JULY 25, 2012

True, scrutiny is magnified when community and content managers become a voice for large brands. This can chip away at brand trust and brand value. 5 Ways to Humanize Your Brand on Twitter. This is a great way to gather people in your industry together and allow them to get to know the human side of your brand.

Twitter 133

Twitter Brands Avatar Insurance 133

Sprout Social

APRIL 17, 2024

A user-friendly chatbot builder enables brands to design chatbots that precisely meet their requirements. Customization and personalization Customization and personalization are important in creating chatbots that match your brand’s voice. It helps you engage with customers, answer inquiries and perform automated tasks.

Hubspot 101

Hubspot Template Templates API 101

Sprout Social

AUGUST 29, 2023

Rule-based chatbots are extremely useful when it comes to offloading general inquiries and FAQs from customer service teams’ plates. AI can handle FAQs and easy-to-resolve tasks, which frees up time for every team member to focus on higher-level, complex issues—without leaving users waiting on hold. How does conversational AI work?

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Conversation FAQ Sentiment Banking 79

Sprout Social

JANUARY 19, 2022

Both brands sell sneakers. Here’s an example of how this can lead to actionable insights: In the Messages tab of this topic, you can see Tweets mentioning the brands you’re analyzing. Tweets like the second and third feature customer feedback on other brands and their products that you can use to spark ideas for your product launch.

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Products Social Media FAQ Sentiment 136

Hootsuite

SEPTEMBER 16, 2022

This makes them ideal for answering FAQs at any time of the day or night. Under Bestseller’s corporate umbrella falls fashion brands like Jack & Jones, Vera Moda, and ONLY. On top of a large number of stores, Bestseller has a broad customer base spread across brands. Plus, they’re often a one-time cost commitment.

Examples 96

Examples FAQ Insurance Retail 96

Sprout Social

AUGUST 31, 2022

Identify the best platforms for your brand. Consider your brand’s goals, resources, current content types, your audience, your competitors and the industry you’re in. Use this information to form a strategic approach and identify the best platforms for your brand. Create an authentic brand experience for your audience.

Social Media Management 103

Social Media Management Organization Products Social Media 103

Sprout Social

APRIL 18, 2017

Among the many reasons that a customer would unfollow a brand, “spammy” and “annoying” behavior ranks high, according to the Q1 2017 Sprout Social Index. From generating your weekly social report to making sure you’re tracking all of your branded keywords, why not automate those processes? Automate Your Reports.

Social Media 103

Social Media Brands Startup RSS 103

Webbiquity SMM

FEBRUARY 16, 2021

Today, over 25 million businesses invest time and effort into creating Instagram marketing strategies for their companies to raise brand awareness, increase brand loyalty, and find potential customers. Big brands like Nike, Vans, and Victoria’s Secret have millions of followers on Instagram. Brand authenticity matters.

B2B 259

B2B Examples Company Instagram 259

Social Media Strategies Summit

MARCH 25, 2021

In another social commerce “first”, in 2019 tequila brand Patron became the first liquor brand to enable direct ordering via Instagram. Teeth-whitening brand Zimba was among the earliest adopters of Facebook Shops, eager to assess whether the social commerce platform would help it drive sales.

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Examples Retail Instagram Buy 223

Convince & Convert

JULY 14, 2021

Here’s a quick FAQ to help you create consistent presence on Instagram: How often should I publish content on Instagram? Behind-the-scenes content humanizes your brand and build employee advocacy. Instagram can be an effective marketing platform that will help you build brand trust and authenticity.

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Instagram Strategy Marketing Upcoming 217

Later

DECEMBER 10, 2019

FAQ #1: Do You Have to Disclose Gifts or Free Products? FAQ #2: Does Tagging a Brand in Your Photo Count as An Endorsement? FAQ #3: How Should You Disclose Sponsored Instagram Stories? FAQ #4: Is Instagram’s Paid Partnership Feature FTC Compliant? When Do the FTC’s Rules of Disclosure Apply?

Instagram 80

Instagram FAQ How To Influencer 80

Pam Moore

JULY 13, 2023

Bring in the Chatbots and Virtual Assistants: Take a break and let these handy helpers deal with initial interactions, FAQs, and meeting scheduling. Bring on the weekend, Brand with Soul Tribe! I've covered this in past editions of the Brand with Soul newsletter. Stay fabulous, stay unstoppable, Brand with Soul tribe!

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B2B Training Hubspot Team 78