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Social Media Sites Rank Lowest For Customer Satisfaction

The Realtime Report

Credit unions earned the top score for website customer satisfaction with a score of 86, followed closely by consumer shipping and banks at 85. Banks receive a high score (85) for website satisfaction, but drop to a 78 in terms of overall satisfaction. Airlines 80. However, there are plenty of exceptions. Consumer Shipping 85.

Sites 177
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Heroes are Always Heroes

Ari Herzog

What about postal workers, bank employees, grocery staff, and delivery drivers? It’s great that California pledged support to essential workers , and that Massachusetts sued rideshare companies for its drivers to be classified as employees. First responders and healthcare workers are continually thanked.

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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Though some systems were able to recover in a comparable timeframe, others remained out of service for much longer; for instance, Bank of America’s ATMs and Continental Airlines communications systems were both rendered useless. Within 15 minutes of being released into the wild, SQL Slammer essentially crashed the internet.

Banking 87
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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Though some systems were able to recover in a comparable timeframe, others remained out of service for much longer; for instance, Bank of America’s ATMs and Continental Airlines communications systems were both rendered useless. Within 15 minutes of being released into the wild, SQL Slammer essentially crashed the internet.

Banking 79
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What Is an API & Why Does It Matter for Social Media?

Sprout Social

Public APIs are released by companies like Slack and Shopify in hopes that developers will use them to build on their platforms. The company will share a set of inputs that you can use to achieve certain outputs. Private APIs are used internally at a company. There are Multiple Types of APIs. 5 Things You Should Know About APIs.

API 110
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Personalizing With Purpose

Buzz Marketing for Technology

One of the best examples of this growth in e-commerce is the airline industry, which was once dominated by call center activity. But what if that same bank knew that a customer had visited its mortgage calculator facility when last visiting its website? It is imperative that companies integrate customer data across all channels.

Insurance 206
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The 2 Ingredient Recipe for the Social Media Magic Middle

Convince & Convert

To them, it’s irrelevant how your organization is structured, and the internal power plays and land grabs that unfold across your company are immaterial. Capital One/Chevy Chase Bank. In companies where the executive sponsor for social is a marketer, SURPRISE! Your customers do not care about your org chart.