Social Listening vs. Social Monitoring: How To Use Both in 2024
Hootsuite
JUNE 6, 2024
It can also improve customer engagement and brand reputation. For example, as the Social Media Manager for the Vancouver Canucks, I used Hootsuite Streams daily. Streams helped me track fan replies and mentions of the team across Facebook, Instagram, YouTube, and X. Social listening tools can find common words and topics.
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